Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Excellent Customer Service Thank you Napleton for making my visit there an extraordinary experience! I was attended right away and didn't have to wait. Robbie Adams was of great Thank you Napleton for making my visit there an extraordinary experience! I was attended right away and didn't have to wait. Robbie Adams was of great help and I recommend this dealer if anyone is looking for a friendly and helpful staff. More

Highly Recommend!! Jim and Mario took care of us and got us a good deal! They were patient and understanding to our needs! They have a great selection of veichles, great Jim and Mario took care of us and got us a good deal! They were patient and understanding to our needs! They have a great selection of veichles, great prices, great customer service, and quick negotiations! I highly recommend if you're looking for a vehicle come on down to Napelonton's! More

Once You Sign the Contract You're Ignored STAY AWAY! The service has been HORRENDOUS being that this was my first car purchase! I am grieved to have ever done business with this company. I' STAY AWAY! The service has been HORRENDOUS being that this was my first car purchase! I am grieved to have ever done business with this company. I'm a customer who purchased a vehicle from Napleton's Arlington Heights and the way I've been treated after signing the contract has been an insult. A huge SCREW YOU you've signed the papers already! To add salt to the injury they've handled my concerns as though they are trivial! Not only did I purchase a car, I also purchased warranties. It wasn't even a full week and their service center disappointed me by super gluing the turn knob for my light into a fixed position. The guy said that I could come back to get it fixed (I live nowhere near this place) and showed no empathy! After that I canceled one of the warranties to go with someone else who has EXCELLENT ratings. It took me CONSTANTLY calling just to receive the cancellation paper and other documents I should have been given weeks ago! Again I'm back to constantly calling just to finally get the documents after speaking to the person that was supposed to send them! I finally get the documents and send them back immediately the next day. AGAIN I'm back to constantly calling to get information. I didn't receive a receipt or anything to prove the cancellation had been processed. I left voicemails. Not once have I been called back. Not. Once. Every time I called to speak to the general manager I was redirected to someone I didn't want to speak to, ANOTHER VOICEMAIL, they were too busy or just never called back. My mother purchased a vehicle from their other location in Elmhurst within a 24 hour period and is ALSO dealing with their horrible service and deceitful practices. We reached out to corporate and they tried to throw us bone in hopes that we would settle and constantly minimized our concerns and experiences. Not to mention the person trying to negotiate with us tried to pull the victim card when stating that my problem wasn't with her. She's supposed to be a representative from their customer relations department. To see myself have to go through this further down the line is excruciatingly painful when thinking of other companies that would've treated me better. AS. A. CUSTOMER & PATRON. Save yourself the headache and do business with a better rated company. I hope this saves someone else from becoming a victim. More

Horrible dealership. I drove all the way up from Alabama to purchase a used 15 Hellcat from these people. I was told that this vehicle retained its full factory warranty. I drove all the way up from Alabama to purchase a used 15 Hellcat from these people. I was told that this vehicle retained its full factory warranty. While I test drove the vehicle I heard whining sound from the rear end which I was told it was just a wheel bearing and covered. This was not the case, it was in fact the rear end. I made it a measly 300 miles back home when the rear axle broke off in the rear end. I thought that is ok it will be covered under the factory warranty. NOT! Dodge voided the warranty for aftermarket parts that the previous dealer did not disclose and knew about. I have since had to rent a car to get home, make another trip to pick up the broken vehicle, rent a trailer, and fix the rear end. I am now out $2,500 and can not even get a return call from the dealer. You all have my contact info. More

Amazing service I was referred to this dealership by my sister where I made an appointment with Robbie. I've never been in and out of a dealership so fast. He was inf I was referred to this dealership by my sister where I made an appointment with Robbie. I've never been in and out of a dealership so fast. He was informative, kind, energetic, and most importantly, honest with me. I have never had a better experience with a dealership More

V I P treatment So good I had a good time buying my car a bunch of nice guys starting with Jody an Doug. Got a really nice car and good deal. I will take my kids and So good I had a good time buying my car a bunch of nice guys starting with Jody an Doug. Got a really nice car and good deal. I will take my kids and friends in for cars. I will be buying at this dealership again thanks to all who were so nice to me bam!! More

Used Jeep Robbie Adams was extreamly helpful and friendly. He made the car buying a experience better than what I had expected. I plan to refer him additional b Robbie Adams was extreamly helpful and friendly. He made the car buying a experience better than what I had expected. I plan to refer him additional business. More