Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Once You Sign the Contract You're Ignored STAY AWAY! The service has been HORRENDOUS being that this was my first car purchase! I am grieved to have ever done business with this company. I' STAY AWAY! The service has been HORRENDOUS being that this was my first car purchase! I am grieved to have ever done business with this company. I'm a customer who purchased a vehicle from Napleton's Arlington Heights and the way I've been treated after signing the contract has been an insult. A huge SCREW YOU you've signed the papers already! To add salt to the injury they've handled my concerns as though they are trivial! Not only did I purchase a car, I also purchased warranties. It wasn't even a full week and their service center disappointed me by super gluing the turn knob for my light into a fixed position. The guy said that I could come back to get it fixed (I live nowhere near this place) and showed no empathy! After that I canceled one of the warranties to go with someone else who has EXCELLENT ratings. It took me CONSTANTLY calling just to receive the cancellation paper and other documents I should have been given weeks ago! Again I'm back to constantly calling just to finally get the documents after speaking to the person that was supposed to send them! I finally get the documents and send them back immediately the next day. AGAIN I'm back to constantly calling to get information. I didn't receive a receipt or anything to prove the cancellation had been processed. I left voicemails. Not once have I been called back. Not. Once. Every time I called to speak to the general manager I was redirected to someone I didn't want to speak to, ANOTHER VOICEMAIL, they were too busy or just never called back. My mother purchased a vehicle from their other location in Elmhurst within a 24 hour period and is ALSO dealing with their horrible service and deceitful practices. We reached out to corporate and they tried to throw us bone in hopes that we would settle and constantly minimized our concerns and experiences. Not to mention the person trying to negotiate with us tried to pull the victim card when stating that my problem wasn't with her. She's supposed to be a representative from their customer relations department. To see myself have to go through this further down the line is excruciatingly painful when thinking of other companies that would've treated me better. AS. A. CUSTOMER & PATRON. Save yourself the headache and do business with a better rated company. I hope this saves someone else from becoming a victim. More

Horrible dealership. I drove all the way up from Alabama to purchase a used 15 Hellcat from these people. I was told that this vehicle retained its full factory warranty. I drove all the way up from Alabama to purchase a used 15 Hellcat from these people. I was told that this vehicle retained its full factory warranty. While I test drove the vehicle I heard whining sound from the rear end which I was told it was just a wheel bearing and covered. This was not the case, it was in fact the rear end. I made it a measly 300 miles back home when the rear axle broke off in the rear end. I thought that is ok it will be covered under the factory warranty. NOT! Dodge voided the warranty for aftermarket parts that the previous dealer did not disclose and knew about. I have since had to rent a car to get home, make another trip to pick up the broken vehicle, rent a trailer, and fix the rear end. I am now out $2,500 and can not even get a return call from the dealer. You all have my contact info. More

Amazing service I was referred to this dealership by my sister where I made an appointment with Robbie. I've never been in and out of a dealership so fast. He was inf I was referred to this dealership by my sister where I made an appointment with Robbie. I've never been in and out of a dealership so fast. He was informative, kind, energetic, and most importantly, honest with me. I have never had a better experience with a dealership More

V I P treatment So good I had a good time buying my car a bunch of nice guys starting with Jody an Doug. Got a really nice car and good deal. I will take my kids and So good I had a good time buying my car a bunch of nice guys starting with Jody an Doug. Got a really nice car and good deal. I will take my kids and friends in for cars. I will be buying at this dealership again thanks to all who were so nice to me bam!! More

Used Jeep Robbie Adams was extreamly helpful and friendly. He made the car buying a experience better than what I had expected. I plan to refer him additional b Robbie Adams was extreamly helpful and friendly. He made the car buying a experience better than what I had expected. I plan to refer him additional business. More

Immaculate car buying experience This was my first time purchasing a car and I have to admit i was extremely comfortable and it was a pleasant experience! Mike Richardson was honest h This was my first time purchasing a car and I have to admit i was extremely comfortable and it was a pleasant experience! Mike Richardson was honest he was helpful and he did not try to get over on me! I have really low credit and he promised me he'd get me a car hat fits me. He kept his word he got the car I desired and worked around every problem we were faced with!!! I am sending everyone I know to this Napleton, truly a blessing!! The entire staff was friendly and very hospitable! I felt at home. THANKS NAPLETON! More

Just can not get it right Three trips to the service department and my 2015 RAM 1500 was still broken. Witnessed a large disagreement between two employees which made me just w Three trips to the service department and my 2015 RAM 1500 was still broken. Witnessed a large disagreement between two employees which made me just want to leave instead of trading in my truck for a new one. I told myself that I would never return in 1/2016 but I was sucked in again in 1/2017. Among other things the interior of my 2015 RAM was dirty as I had delivered to them clean and the loaner was on empty.Was told to bring it back with fuel in it or $5.30 per gallon would be charged to me,so they had fuel on me for the next person to burn up. Also a macho man salesman bumped into me and was rude and just walked on with out saying a word.Thanks. More

YOU ARE THE BEST ROBBIE!!! Thank you for taking your time and getting my 2017 JEEP WRANGLER SAHARA, nice JEEP lifted 4" big tires just the way i was looking to buy one.. Robbie Thank you for taking your time and getting my 2017 JEEP WRANGLER SAHARA, nice JEEP lifted 4" big tires just the way i was looking to buy one.. Robbie you are best!!! More