Napleton's Arlington Heights Chrysler Dodge Jeep Ram

A lot of double talk We spoke to 2 people on 3 different occasions (Tony and Luke or Lucas). We were told that there were several models of Jeep Patriot automatic (basic) We spoke to 2 people on 3 different occasions (Tony and Luke or Lucas). We were told that there were several models of Jeep Patriot automatic (basic) on sale for $ 13,200.00 and the sale went to May 31.2017. Then Luke or Lucas called us the next day to see if we were still interested and that the sale would end on May 31. We told him we be in on May 31 late morning or early afternoon. We then called today (may31) just to make sure about the price since there tend to be stipulations. We were told that there were no stipulations including college grad or military and there only be a $500.00 finance fee. We were told that is the bottom line price.We drove in from Chicago and immediately ran into an issue with Robbie who started off with the "qualifications" for that price. Another manager stepped in. We told him what was said to us about the price. He then left to "investigate" and came back to say the phone calls never happened so basically calling us liars. Shame on them for being crooked. So needless to say we left without buying a car. More

Very nice and easy I came into the dealership with my guards up. I was looking for a used vehicle and Chad greeted me at the front door. I told him everything that I had I came into the dealership with my guards up. I was looking for a used vehicle and Chad greeted me at the front door. I told him everything that I had to have and he wasted no time finding me the vehicle that best fit everything that I needed. Once we found the correct vehicle it was quick and easy from then on out. More

Awesome and Quick Service Ask for Robbie Adams! He was awesome and treated us like family. Got the best trade in price and was out the door in an hour. Definitely would reccom Ask for Robbie Adams! He was awesome and treated us like family. Got the best trade in price and was out the door in an hour. Definitely would reccomend to everyone! More

Attentive, fair The sales team worked within our stated requirements in a quick and efficient manner. We feel we were given a fair deal to both parties involved. The sales team worked within our stated requirements in a quick and efficient manner. We feel we were given a fair deal to both parties involved. More

Customer Service-Above and Beyond This dealership truly is second to none. I can't say enough about the friendly service and exceptional effort to help me find and buy my vehicle. When This dealership truly is second to none. I can't say enough about the friendly service and exceptional effort to help me find and buy my vehicle. When I contacted the dealership about a vehicle I was interested in, Brandon Damerjian (Sales Advisor) quickly responded and even made a short video so I could see the vehicle in finer detail. Brandon went above and beyond to make sure I was fully satisfied with the vehicle (and the great deal) before I even arrived at the dealership. Also, the finance department made the purchasing experience hassle-free and efficient, as I was able to show up, purchase the vehicle, and drive away in just 30 minutes. Thank you for the exceptional customer service and I would definitely recommend Napleton's to anyone looking for their next vehicle. More

excellent service Karrar, George, Norm, and David were very knowledgeable and answered all our questions promptly and brought ease to our concerns. They walked us throu Karrar, George, Norm, and David were very knowledgeable and answered all our questions promptly and brought ease to our concerns. They walked us through every step from choosing the right model to our available finance. More