Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Fantastic and thorough service start to finish! This was our first purchase at Napleton and Robert Taylor was our salesperson. He was patient and did a great job of walking us thru the features and This was our first purchase at Napleton and Robert Taylor was our salesperson. He was patient and did a great job of walking us thru the features and options available for our new car purchase. He also made sure to continue checking in with us throughout the process start to finish and took extra time before I drove off the lot in my new vehicle. Everyone we worked with directly at the dealership was pleasant, professional and respectful. That goes a long way. I would highly recommend Robert. Thank you again! More

Will swindle you and lie to your face. Not sure what the other people here have experienced but I would never return to this dealership or recommend them to even my worst enemy. First o Not sure what the other people here have experienced but I would never return to this dealership or recommend them to even my worst enemy. First of all, they offer you an interest rate of 27% and when you call them out on it; they lie and say, no no it's not that high. You ask for paperwork to show you what the APR is and how they figure it's less than 27%; they say that the finance guys will be able to break that down. Ok - so the finance guy, Mario, shows up and tries to tell you that this is the only loan you qualify for and the APR is not 27%; more like 17%. I'm sorry, but that's a blatant lie. So then they feed you a line and say something about 'You may qualify for a different loan that's $140 cheaper a month". I shouldn't have wasted my time but stayed another 45 minutes to see what they would offer. The new APR rate that they might be offering me is 14%. Still ridiculous. I said, wow that's a high interest rate. And again, they tried to lie to me and say it was under 10%. Math doesn't lie folks. Pay attention to the rate and not to the shiny car or monthly payment. Not sure if they tried to prey on me because I'm young but stay well away unless you're prepared for them to run your credit multiple times (thanks for the hits on my credit report - and then denying that it was you!) or you come in with your own financing. More

great experience I purchased my first car from Napleton’s Arlington Heights Chrysler Dodge Jeep RAM, The stuff there were awesome, so friendly and polite. Nick (salesm I purchased my first car from Napleton’s Arlington Heights Chrysler Dodge Jeep RAM, The stuff there were awesome, so friendly and polite. Nick (salesman) and Mario (manager) helped me to find the best car with great features, at affordable price. I'm very happy with the choice I made. Thanks for making my experience pleasant. More

AMAZING! Robbie - is awesome! Tells you the truth from the start and listens to your request! Really took care of me today. The dealership is professional. Robbie - is awesome! Tells you the truth from the start and listens to your request! Really took care of me today. The dealership is professional. More

A ++ Customer Service After the purchase of my new SUV, Douglas Adams was very helpful making sure the new purchase was a great experience. Douglas also made sure the adde After the purchase of my new SUV, Douglas Adams was very helpful making sure the new purchase was a great experience. Douglas also made sure the added accessories that needed to be installed was arranged. I'm very impressed with Douglas and the Service Dept..! More

Great Dealership and great Sales Rep!! Jose Solorzano is a very good salesman because he did not give up on me! I went to some other Jeep dealers and could not get me approved because I ow Jose Solorzano is a very good salesman because he did not give up on me! I went to some other Jeep dealers and could not get me approved because I owed too much on my trade in. So happy that I was finally accepted especially that I had no A/C in my old car and was very hot outside. My kids are very happy now!!! Gracias Jose!!! More

Love this place :)))))) I received a letter in the mail to trade in my current Jeep for a new jeep to possibly keep my payments to similar to what I was paying for and when I I received a letter in the mail to trade in my current Jeep for a new jeep to possibly keep my payments to similar to what I was paying for and when I showed to the Napleton's, Jose Solorzano my sales consultant was able to do just that!!! It's amazing that I went from a used Jeep to a brand new Loaded Jeep Limited for about what I was paying on my old one. Thank you Jose for being Patient and dealing with me for four hours!! Will be referring you to everyone :)) More

Fantastic Service Luv Robbie Adams just a nice person inside and out not robotic took great of my needs. Napletons is blessed to have you. Thanks for making my purchase Luv Robbie Adams just a nice person inside and out not robotic took great of my needs. Napletons is blessed to have you. Thanks for making my purchase simple. More

James Chung I bought 2 cars from Irving this year. He is honest and made me feel comfortable to make deal. I am going to recommend him TO my friend. I bought 2 cars from Irving this year. He is honest and made me feel comfortable to make deal. I am going to recommend him TO my friend. More

Impressed!!! Just want to share that I was at SEVERAL dealers and could not get the right deal and enough for my trade in. I found the car online while I was at a Just want to share that I was at SEVERAL dealers and could not get the right deal and enough for my trade in. I found the car online while I was at another dealer as they were giving me a round around. So when I showed up to Napleton's, Jody & Jose greeted me in which Jose was my salesman. I cannot say enough but that my payments were significantly better than the best offer I'd gotten at the other four dealers I was at. Thank you Napleton and definitely ask for Jose Solorzano More