Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Buying Excellence This is my second audi purchase from Napleton. Jim was an excellent and honest Salesman, I am very happt with my new car. I am a Napleton buyer for This is my second audi purchase from Napleton. Jim was an excellent and honest Salesman, I am very happt with my new car. I am a Napleton buyer for life. More

Awesome Experience Avi Levine was awesome to work with. He got me the best deal possible and I can't wait to drive my new car! Ask for him when you stop in!! Avi Levine was awesome to work with. He got me the best deal possible and I can't wait to drive my new car! Ask for him when you stop in!! More

Easiest Buying Experience Robert has a very straight forward and no pressure approach to the car buying experience. We knew what we wanted and he helped make that happen with Robert has a very straight forward and no pressure approach to the car buying experience. We knew what we wanted and he helped make that happen with as little "dealership" discomfort as possible. I would definitely come back to Napolton CDJR and work with Robert again. More

Great dealer and wonderful employees . I had the pleasure of meeting Vine Starr in the sales dept. Within 5 minutes it was like we knew each other for years. I could not believe how knowled I had the pleasure of meeting Vine Starr in the sales dept. Within 5 minutes it was like we knew each other for years. I could not believe how knowledgeable he was about the 2500 Ram truck. I decided to purchase the truck and the employees that I met during the process Mario, Norm, and Scott were also very friendly and knowledgeable. I have bought many cars in my lifetime and almost always left with a headache . Not Today this dealer treats you like they have known you for years. Thanks to all of you. Jon Thrawl More

3rd Jeep bought from Napleton Jeep It's not buying a car that's hard, it's feeling good about the car you bought that's the hard thing. I felt I got a good price on the car and the sale It's not buying a car that's hard, it's feeling good about the car you bought that's the hard thing. I felt I got a good price on the car and the salesman was very nice to deal with. Ask for Robert when you get there. The guys behind the glass are the negotiators but Robert is the salesman that was kind and very informative to work with from walking in to finalizing the purchase. More

They will make it work! Bottom line, we walked out during our first visit because we couldn't come to an agreement, but I was called back the next day by Cristian who did eve Bottom line, we walked out during our first visit because we couldn't come to an agreement, but I was called back the next day by Cristian who did everything he could to earn our business back. We got an incredible deal and were treated exceptionally well. From Mike to Cristian to Grayson, it was people dealing with people, honestly and respectfully. We drove 50 miles to make this deal and I highly recommend you give them first try when buying, they will make it work! More

Very pleasant experience I did a lot of homework with the price on the car I wanted to buy. Napleton offered the best online price! They work more with me to bring the price d I did a lot of homework with the price on the car I wanted to buy. Napleton offered the best online price! They work more with me to bring the price down on the car. The experience was very pleasant and smooth. Everybody in the dealership was polite, courteous and willing to inform and help! These place have good selections of cars and excellent price! I am recommending this place to my friends and families. More

A complete experience I knew I was in good hands from the start. I walked into the dealership late on a Friday night, and the whole sales team went out of their way to find I knew I was in good hands from the start. I walked into the dealership late on a Friday night, and the whole sales team went out of their way to find someone to help me out. I was put in contact with Brandon and he was very relaxed and professional from the get go. After taking me out for a test drive, we set up an appointment for the next day to work on a trade. The process was easy and handled with professionalism from start to end. The only knock that kept me from a 5 star review was the length of time I spent at the dealership. I arrived a bit after 11:30am and didn't leave until 3:30pm. I know Saturdays tended to be busier, but I felt the time it took seemed a bit long. However, Brandon went above and beyond and was able to help me out and get out sooner than I probably would have if he hadn't help expedite the financing process. More

After sale it was a horrible experience David our sales person was awesome, after that it went downhill fast. I would have sent a personal e-mail to Jody but he didn't give me a card with h David our sales person was awesome, after that it went downhill fast. I would have sent a personal e-mail to Jody but he didn't give me a card with his e-mail address. It took over 4 1/2 hours to complete this purchase and all I heard were excuses of "we are slammed" "I have only been here a month" "I have a new computer". The worst was RJ in finance. He was incompetent and very rude. Gave me wrong information to sign and then excused it because he had only been there a month. If you are not trained you should not be working with customers. Also, if it is the last day of the month and you are having a sale, get enough personnel in to handle the traffic. The lack of that to me is bad management. We were there because of contact from Jody about wanting our trade-in. He finally introduced himself once but then when our issues started occurring he was nowhere to be found. I have a friend who is looking to buy a new Jeep but I am very hesitant to bring her here after this experience. As I said,David was amazing and if it weren't for the fact he would have lost a sale I would have walked out without a car. I have purchased several cars in my life and this was by far the worst experience I have ever had. More

Service department deception Recently took my car for multi point inspection, tire rotation, and brake inspection. Paid for rotation and inspection. Was told I needed pads and rot Recently took my car for multi point inspection, tire rotation, and brake inspection. Paid for rotation and inspection. Was told I needed pads and rotors in front, shocks, all fluids flushed, and cabin, engine filter replaced. I declined service for a second opinion since I just had brakes done in front a few months prior. I went to local shop where they check front brakes said they had a lot of life left and the rotors were also good. They said however they never inspected my rear drums because they needed to be heated to remove them so they didn't even bother to do it at napelton. My back brakes did need replacement. As for the fluids they were all ok and the shocks also were good. This dealer tells you to replace and service everything not covered by warranty over $2000 worth of work they said I needed. I do not recommend going here. More