Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Sexist against women TERRIBLE place to bring your car. Especially if you are a young female. They DISCRIMINATE, are EXTREMELY SEXIST and have the attitude you don't matter TERRIBLE place to bring your car. Especially if you are a young female. They DISCRIMINATE, are EXTREMELY SEXIST and have the attitude you don't matter. I was TREATED POORLY and with extreme DISRESPECT. I brought my vehicle (still under warranty) in for the engine light being on along with 4 other problems, they kept my vehicle for 5 days and returned it with absolutely nothing fixed. During the time they had my car I had to track them down and constantly try to communicate as NO ONE called me back. I dealt with: SCOTT OWSIANY - when I originally brought my car in, was promised an update and call back- never heard anything. He is a TERRIBLE ADVISER. DOUGLAS ADAMS - I made a formal complaint to him when i picked my car up for the lack of communication. He took over and he promised to assist me, told me on Jan. 2nd 2018 I could bring my car back in on Jan, 3rd 2018 and he would: "Get me into a loaner car, even if he had to pull a new one off the lot, and would drive my vehicle back out to me when it was finished" I called him on Jan. 3rd 2018 - only to find out he wasn't even working that day - and called him twice, left two voicemails. With no response. LISA PUGH-WILLIAMS I spoke to her on Jan 3rd 2018 explained ALL of my issues she assured me she would help "I will personally give you a call back in the next few minutes" (This was around 2/3 pm - I NEVER GOT A CALL BACK) -when I followed up with her the next day, she stated she did follow up because she had someone else follow up with me and call me back. - CLEARLY LISA DOES NOT FOLLOW THROUGH NOR DOES ANYONE ELSE WHO WORKS HERE. MICHAEL JOZWIAK I spoke to him on Jan. 4th 2018 stated I would have to bring my car back in, I said I was unable to bring it back in, and would like someone to bring out a loaner car to my work and pick up my vehicle. He stated "we do not offer that service" (A service Douglas Adams had told me he would do..) SOMEONE IS BEING UNTRUTHFUL AND LYING ABOUT SERVICES THEY OFFER. During the conversation with MICHAEL JOZWIAK I stated I needed more assistance with this issue I asked him to compensate me some way for all the time and trouble. He said no. He stated "You did not purchase your car here were not compensating you anything for your trouble." HE TOLD ME "TAKE YOUR CAR BACK TO ZEIGLER (Zeigler Chrysler Dodge Jeep of Schaumburg, IL)" Over all this is the WORST place for a young female to bring her car in alone. They proved the stereotype that young women can't walk into car dealerships without being DISCRIMINATED AGAINST and DISRESPECTED. These men at Napleton's hide like 'SCARED LITTLE GIRLS' and don't have the "MANHOOD" or professional courtesy to return calls. DO NOT bring your car here or buy a car from them - you WILL REGRET IT. More

Best car buying experience Awesome car buying experience. Mike Richardson gave me good service and Mario Gentry worked the pricing and payment to my budget. Highly recommend thi Awesome car buying experience. Mike Richardson gave me good service and Mario Gentry worked the pricing and payment to my budget. Highly recommend this dealership. More

These guys are just dishonest We were brought into the dealership based upon an advertised price. $24,900 for a 2018 Jeep Grand Cherokee Larado. Our salesman told us we were entitl We were brought into the dealership based upon an advertised price. $24,900 for a 2018 Jeep Grand Cherokee Larado. Our salesman told us we were entitled to an additional $500 military discount. 3 hours later we had an out the door price of $26,700. We were then sent to the delivery manager who after 1 more hour sold us $1500 of additional warranties. New out the door price $28,200. We were going to put $3000 down and use our own financing. They offered to see if they could get us a better rate. 1 hour with the Finance manager and we had a better rate. When we got ready to sign the final paper work we noticed that the total cost had gone up to $31,500. $3000 down financing $28,500. When we protested the Sales Manager came in and told us that he couldn’t honor the earlier price that our salesman must have misunderstood. 2 more hours of back and forth. They could never get back to the original advertised price weleft without buying a car. There is no doubt in my mind that this is how they operate hoping that you will not check the final pricing after several hours of foot dragging and delays. Watch their numbers closely. More