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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,540 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,540 reviews
April 29, 2019
Fantastic salesman Christopher Schroeder “The Shy Guy” Christopher was very honest and knowledgeable. He was able to answer all of our questions. I would return to Napletons again and request Christopher f Christopher was very honest and knowledgeable. He was able to answer all of our questions. I would return to Napletons again and request Christopher for our salesman . More
by Kalteux
Employees Worked With
Christopher Schei
April 29, 2019
Great place! Milos did a great job working a deal with us and was very nice! Over all a great experience would recommend! Super happy with my purchase! Milos did a great job working a deal with us and was very nice! Over all a great experience would recommend! Super happy with my purchase! More
by csdela1
Employees Worked With
Milos
April 28, 2019
Took a long time It took a long time. Eat before you go 😂. But in the end we were happy and will be back to buy my new college graduates new 🚙 It took a long time. Eat before you go 😂. But in the end we were happy and will be back to buy my new college graduates new 🚙 More
by Rescuepuppies
Employees Worked With
Marquis Singleton
April 28, 2019
Unheard of customer service along with the best prices Unheard of customer service at Napleton. Unbelievable inventory. Buying a car isn’t stressful at Napleton, they even had a grill and we’re cooking for Unheard of customer service at Napleton. Unbelievable inventory. Buying a car isn’t stressful at Napleton, they even had a grill and we’re cooking for everyone! This is my first Jeep and i will drive the extra hour for them to service my car. More
by Jeremy
Employees Worked With
Jared Hietikko
April 27, 2019
Awesome dealership We have been looking for a new truck for months. We talked to several dealers and could never come to terms. Finally we came to Napleton and we finall We have been looking for a new truck for months. We talked to several dealers and could never come to terms. Finally we came to Napleton and we finally got someone that really wanted to help us. They didn’t have a truck that had the fifth wheel prep and they went so far as to get one from Milwaukee for us. The whole process was painless and we couldn’t be any happier. Need to give a special shout out to Jody and Mason for going the extra mile for us. More
by GaryMaryanne
Employees Worked With
Rick Multeri , Jody Adams, Lizbeth Puntos, Mark Bisciotti, Mason Schweinzger
April 27, 2019
Sales person was wonderful, I would recommend him to anyone. Experience was good. Straight forward with little haggling. Joe was an excellent and highly knowledgeable salesman. I would recommend napleton to frie Experience was good. Straight forward with little haggling. Joe was an excellent and highly knowledgeable salesman. I would recommend napleton to friends and family in the future. More
by VickiW71327
Employees Worked With
Mark Bisciotti, Joe Bradley
April 27, 2019
2012 Toyota Tundra The service at napleton was very good Irving Medina helpi get to where I wanted to be I will recommend him for your cars needs and The service at napleton was very good Irving Medina helpi get to where I wanted to be I will recommend him for your cars needs and More
by Fello
Employees Worked With
Irving Medina
April 27, 2019
Great Experience! Chris my salesperson and Mario the manager were great and very helpful knowledgeable It was a great car buying experience! I would recommend this de Chris my salesperson and Mario the manager were great and very helpful knowledgeable It was a great car buying experience! I would recommend this dealership and team to anyone More
by Tunisha
Employees Worked With
Chris Powell, Mario Gentry
April 26, 2019
My SUV experience Great showroom with awesome cars, trucks, and jeeps. Insane selection Great salesman, Joe Bradley. He worked his butt off for us. Thank you! Ver Great showroom with awesome cars, trucks, and jeeps. Insane selection Great salesman, Joe Bradley. He worked his butt off for us. Thank you! Very little haggling. Expressed my financials goals and got right to the point. Upon meeting all mgrs was very friendly and determined to satisfy us. More
by Jeff
Employees Worked With
Mario Gentry, George Metry, Lizbeth Puntos, Armi Matienzo, Joe Bradley
April 24, 2019
Poor customer service, money hungry. I am 5 hours away. Promises were not kept and changed. Had issues with the vehicle since day 4 of owning it and was ignored with no response to emails I am 5 hours away. Promises were not kept and changed. Had issues with the vehicle since day 4 of owning it and was ignored with no response to emails or voicemails for days. (Both front tires are tilted inwards, Both front ball joints are ready to fall apart, both upper control arms have major cracks in them, driverside is about 1/8” wide, a bolt backed out of the axel housing causing axel fluid to drain out and there are now metal chunks inside the housing, has an oil cooler line leaking. I had two separate inspections done on the vehicle at two entirely different shops. Dealer only acknowledged the cheaper estimate. I was entirely disrespected by manager with childish acts. Poor communication for days, poor customer service. “Where the customer comes first” is not true at Napleton’s. I am now stuck with a $30k truck I cannot drive, warranty company states It should not have been driven off the lot in that condition because there is no way 800 miles would have done that much damage. I have owned the truck just over 3 weeks, and it has been parked for 1-1/2 weeks. I was ordered not to drive the vehicle because it is in dangerous condition. Manager tried pushing these issues as my fault stating “I don’t know what happened to the truck since you had it. For all I know you could have gone off-roading and you damaged the vehicle.” I also had to ask the manager to listen to what I had to say because he kept talking over me, as well as my sales person. Manager then spoke again and cut himself off by saying “oh wait, I’m not allowed to talk anymore. I will stop talking now, continue. I stated he did not need to be childish about this as i am trying to come to a solution. I have never been so disrespected by a company before. Mark Bisciotti was the only person to make some sort of effort in responding and finding solutions. He is a great person who cares about his customers compared to everyone else I had talked to. More
by Toretto11
Employees Worked With
Chris Schei and John Downs, Mark Bisciotti, Doug Adams
