Napleton Ford of Oak Lawn

Assistant Service Manager Kathy Bucholz provided excellent customer service by keeping me updated on status of my auto until work was completed. The part needed was on backorder. Thanks Kathy for pr excellent customer service by keeping me updated on status of my auto until work was completed. The part needed was on backorder. Thanks Kathy for providing professional service with a smile. More

The guy I think his name is dom. He new to hawk Ford was super nice. He was so patient and did an outstanding job trying to help me. Other then that everyone else wasn’t as pleasant. super nice. He was so patient and did an outstanding job trying to help me. Other then that everyone else wasn’t as pleasant. More

No one returns calls there. You guys can’t fix a sun roof either. I have bought 3 vehicles from your dealership too. I won’t be back. either. I have bought 3 vehicles from your dealership too. I won’t be back. More

Amber and the staff there are wonderful! They always try to accommodate emergency situations when others won't, it's so appreciated and brings repeat customers! to accommodate emergency situations when others won't, it's so appreciated and brings repeat customers! More

Warm and friendly! Keep you updated on current status of service. Keep sending those reminders. I will keep coming to this dealership and have been for years. Bless! service. Keep sending those reminders. I will keep coming to this dealership and have been for years. Bless! More

Don. Service Advisor has great customer service skills! He was polite and got me in and out within a hour. Also, the cashier was friendly and explained the services that was given to me! He was polite and got me in and out within a hour. Also, the cashier was friendly and explained the services that was given to me! More

Fast and great service from Amber would recommend to my friends and family and Phil in the service department did a great job explaining what my options were friends and family and Phil in the service department did a great job explaining what my options were More

In and out ,job taken care of.Courteous staff , coffee available while you wait.No problems occurred during my visit. Manager checked in on the customer's often available while you wait.No problems occurred during my visit. Manager checked in on the customer's often More

Laquita gave me excellent service. Due to the backlog to diagnose my problem, she kept me updated and made sure I got a loaner car. She explained everything to me in detail. I am so pleased with her kindnes diagnose my problem, she kept me updated and made sure I got a loaner car. She explained everything to me in detail. I am so pleased with her kindness, friendliness and knowledge about cars. She is a great asset to your team. I am pleased with the service to my vehicle. Awesome job Laquita! More

Top notch service. Very professional. Every question was asked was answered to my satisfaction. The best service I have received in quite a while. Definitely coming back again. asked was answered to my satisfaction. The best service I have received in quite a while. Definitely coming back again. More