Napleton Ford of Oak Lawn

I was consistently ignored FOR WEEKS. Several different messages from various reps and there was no coordination with my insurance. Several mishaps. After four years I Wont be returning to Hawk service. messages from various reps and there was no coordination with my insurance. Several mishaps. After four years I Wont be returning to Hawk service. More

I went into Hawk on Friday during the day to have the finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one finance/sales team run numbers on what my options were for end of lease on my 2018 F-150 and was looking at a new Ford F-150. It was a matte gray one I saw on your website listed for $55K.  I made the mistake of thinking I'd be able to have a productive conversation without my husband there, but it's clear that I was simply wasting my time with the team who I was working with.  While Stan, the sales person was nice enough, the overall experience aside from him as a human being was atrocious.  The place was EMPTY. One other customer looking (and not seriously by the look of it) at a car. I asked your team to run numbers for me to see how close you could get to a $500 (ish) a month payment on the truck I was interested in. And that if we could get the numbers right I'd go get the Truck where my husband was out of town to do the deal. I just needed to determine how much $$ needed to be put down, where my comfort level was on payment amounts, if we wanted to buy out the existing truck or figure out an alternate plan.  The response I received was pure chauvinism, laziness and condescendence. It said, loud and clear, "don't waste my time" - in a time when the dealership was empty. When I know there is low inventory for trucks like the one I was turning in from the lease. AND the Finance guy wouldn't ACTUALLY answer the questions nor run the scenarios I requested. Instead, the back and forth "Finance Game" that was played was insulting at best. And, after purchasing a 2021 Rubicon at Bettenhausen earlier in the week, I can honestly say your sales/finance team could learn a thing or two about taking care of customers and not perpetuating the sterotypes of bad car sales experiences from Bettenhausen. When I asked further questions about the (ridiculous) response I received I was informed that Hawk was marking up vehicles over the sticker price listed on the website. Which is a super shady practice and I should not have had to ask to get that kind of clarity, it should have been clearly stated proactively on the website AND in person. While we purchased out 2018 at Hawk, my husband and I will not return to your dealership. And we will tell all of our friends/family to avoid as well.  In the end, we ended up returning our lease to Bilk Kay Ford and purchasing - not leasing - a 2021 Ford F-150. We paid MORE than what the exact same truck was at Hawk (listed, marked up or otherwise) and our payment is $900/month - not $500ish. Why? because they treated me - and my husband - with respect and showed an actual desire to LISTEN to what we were asking for. They took the TIME to run the numbers we were asking for. And they didn't play the finance game or pull any of the shadiness your team at Hawk did. Word of advice: Hire some female sales persons. Don't treat women who walk into your dealership as less than. LISTEN to what your customers are asking for. And for the love of God, especially if the dealership is EMPTY, definitely take the time to do more and be better.  More

Great staffing who get straight to the point to help you look for the car that you need whilst making you happy with your car. look for the car that you need whilst making you happy with your car. More

Working with the Hawk Ford team was so easy. They didn’t mind when I had to bring my 9 month old son along, and were so understanding. Ali was our salesman & he made the buying process a breeze. We can’t th mind when I had to bring my 9 month old son along, and were so understanding. Ali was our salesman & he made the buying process a breeze. We can’t thank everyone there enough! More

Super friendly and efficient, took the stress out of a stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be. stressful situation. Listened to what I wanted and did not try to sell me something different. Made buying a car about as painless as it can be. More

Thank you Horacio for helping me purchase my new vehicle for work for work More

Horacio De La Vega and Mike Schlamadinger did great and outstanding work helping us out! outstanding work helping us out! More

I had a wonderful experience purchasing my vehicle at I had a wonderful experience purchasing my vehicle at Hawk Ford. As soon as I walked in Nick was very attentive and he made the process of buying a I had a wonderful experience purchasing my vehicle at Hawk Ford. As soon as I walked in Nick was very attentive and he made the process of buying a car an absolute pleasure! More

The service was excellent Ford hawk I will recommend friends family for your car service A neighbor recommended me l hope the strike is over soon with the mechanics friends family for your car service A neighbor recommended me l hope the strike is over soon with the mechanics More

I'm very satisfied with their work, attentiveness and communication! I will recommend them to family and friends for sure! Keep up the good work it's greatly appreciated! Thank you! communication! I will recommend them to family and friends for sure! Keep up the good work it's greatly appreciated! Thank you! More