Napleton Ford of Oak Lawn

Lack of clear communication between service personnel and client, as well as passing the buck client, as well as passing the buck More

I recommend buying a car through hawk Ford they were very helpful with what I was looking for helpful with what I was looking for More

I always have a good experience at Hawk. The staff is Very professional and helpful. Very professional and helpful. More

The dealership was clean, the employees were polite, I walked in and was able to get out pretty fast. walked in and was able to get out pretty fast. More

Friendly, professional, staff - waited for car and was pleasant surprised when it was all done in 30 min. pleasant surprised when it was all done in 30 min. More

Good customer service and good work reason why I bring my GMC here to ford! GMC here to ford! More

The facility was very clean, the staff was very professional and very friendly. Took care of my issues. professional and very friendly. Took care of my issues. More

Awful service, awful staff, very rude try to talk over you while explaining problems. They act as if they don't need your business. you while explaining problems. They act as if they don't need your business. More

The 11/10/21 service appointment involved a standard mileage limit full evaluation and a battery/alternator check, along with a status update on (3) open Manufacturer Recalls. The service evaluation was mileage limit full evaluation and a battery/alternator check, along with a status update on (3) open Manufacturer Recalls. The service evaluation was performed and a complete recap of the findings were provided along with the associated cost in advance of any work being performed. The Service Rep also provided a complete explanation surrounding the Recalls and the timelines as to when the required repairs would be completed. The services were performed well within the estimated time frame and to my satisfaction. Also saved a couple of $ by taking advantage of my membership in the Ford Pass Rewards Program..... Cheers! More

Excellent service and the staff is very attentive and friendly. Thank you for always having good customer service. Thank friendly. Thank you for always having good customer service. Thank More