Napleton Ford of Oak Lawn

I spoke with the service manager. And he was very helpful and seemed to to be concerned and focus on helping me . I was very pleased professionalism that his staff and him showed. Also the updates on my ve and seemed to to be concerned and focus on helping me . I was very pleased professionalism that his staff and him showed. Also the updates on my vehicle was excellent I was extremely satisfied , I’m definitely taking my truck back for any problems or service. More

Great service, friendly, professional and knowledgeable employees. Clean and comfortable waiting area. Explanation of services rendered very clear and informative. employees. Clean and comfortable waiting area. Explanation of services rendered very clear and informative. More

Pete was awesome I would love to do business with him again I will definitely return again I will definitely return More

Professional . Now I am just filling space since I already answered the request. Will return. already answered the request. Will return. More

We are so excited about our new truck. Nick went above and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were and beyond to help us get exactly what we were looking for. Since we live three hours away Nick FaceTimed with us first to show us the truck we were interested in. We made the trip the next day to purchase the perfect truck. Once we arrived we could not have asked to be treated any better by Nick and others at Hawk Ford. By the time we left we knew we would definitely be back to do business with Nick. Thank you Nick for your outstanding customer service, you’re awesome!!! More

My visit was very well and will return again.I will My visit was very well and will return again. I will recommend someone to the dealer My visit was very well and will return again. I will recommend someone to the dealer More

I appreciate hawk Ford service department there service is highly appreciated by me and my family own three Fords 2/2018@12003 built Ford tuff 👍. is highly appreciated by me and my family own three Fords 2/2018@12003 built Ford tuff 👍. More

Great service with correcting some faulty parts and making sure that the customer was not responsible. making sure that the customer was not responsible. More

I wasn't feeling good at all. I rushed home only to find out I needed a jump which caused me to have to bring my edge in to see why I kept needing jumps every other minute after working all day. Th find out I needed a jump which caused me to have to bring my edge in to see why I kept needing jumps every other minute after working all day. The staff made me feel right home it was a learning experience and a joyful one as well! I forgot the long day They fixed my vehicle in record time and I was on my way! I am going to make Oaklawn Ford the place to service my vehicles! More

Outstanding customer service & communication by Amber Straubing at Hawk Ford. For the past nearly 6 years of vehicle ownership ( purchased certified used from Hawk Ford - our Son's first vehicle from his Straubing at Hawk Ford. For the past nearly 6 years of vehicle ownership ( purchased certified used from Hawk Ford - our Son's first vehicle from his H.S. years to now college); Amber has taken great care of us. Clear explanation of work needed & work performed, timley communications, and the job is done correctly the first time around when Amber is involved. Hawk Ford and other car dealerships need more people like Amber Straubing. Well done. Very Happy with Amber since day one of vehicle ownership. Thank You Amber for your professionalism, oustanding communication, dedication to customer service / client service, and most importantly - high level of integrity. As a former Team Service Manager / Assistant Manager & Service Writer at 5 star dealerships (no longer be working in the automobile & light truck service industry); I still know top notch service & customer service / client care when I see it. Keep up the excellent work Amber. Thanks again & Happy New Year!! Continued success to you and the Hawk Ford Team. More