Napleton Ford of Oak Lawn

Quality service from everyone involved each an evertime I have been there. Alwaws 1st class from all involved... have been there. Alwaws 1st class from all involved... More

This was My first time taking my car to hawk ford and I will definitely be returning for future needs. will definitely be returning for future needs. More

Kathy in the service department is Awesome. She was extremely helpful and knowledgeable. She definitely exceeded my expectations!! I She was extremely helpful and knowledgeable. She definitely exceeded my expectations!! I More

Quick lanes, was fast and efficient, I had the works & I was in and out. was in and out. More

The service is exceptional. The customer service is excellent. I highly recommend Hawk Ford to everyone. The customer service is excellent. I highly recommend Hawk Ford to everyone. More

The service writer was very helpful and courteous. He showed me the problem with my car and explained how the mechanic would be fixing it. The work was covered under my warranty. The service staff was g showed me the problem with my car and explained how the mechanic would be fixing it. The work was covered under my warranty. The service staff was great. More

This was my first visit to Hawk Ford's service department. Overall, it was a good experience. Amber kept me aware of the progress and timing. The waiting area is well appointed and welcoming. I am department. Overall, it was a good experience. Amber kept me aware of the progress and timing. The waiting area is well appointed and welcoming. I am not giving five stars because I made the appointment for two recalls, only one was mentioned as completed. I will have to call for an explanation. I can only assume the 10k mile service was completed, because there was no supporting documentation to tell me exactly what was done. I had to ask the Cashier to apply my Ford Pass points to the total due. When I got on my vehicle there was mud splashed on my windshield and the Oil life monitor was still on display. I had to figure out how to make it go back to my normal display preference. Oil change reminder falling off the window; no seat or floor protectors used. It was a messy weather day so the sloppiness was easily noticeable. These are things that were done routinely at my previous dealership service center. I want to be able to give five stars when I got back for the forgotten second recall. More

I bought a new Ford, from them in 2021 and it was a very good experience. The service and repair has been extremely reliable and friendly during my visit. The short wait times is greatly appreciated! good experience. The service and repair has been extremely reliable and friendly during my visit. The short wait times is greatly appreciated! More

It was done quickly, everyone was personable and friendly and explained everything. The online booking saved time too. and explained everything. The online booking saved time too. More

Quick service no wait times at the time I was there no system is down at the time I was there system is down at the time I was there More