Napleton Ford of Oak Lawn

I've brought in my veh. several time's for the same problem my veh. presented and yet they've unsucessfully been able to diagnos/repair the problem. several time's for the same problem my veh. presented and yet they've unsucessfully been able to diagnos/repair the problem. More

Great service from the service department everyone was really helpful, I have no complaints 15 really helpful, I have no complaints 15 More

Have been dealing with Hawk for many, many years. Have bought 5 vehicles from them, dealt with the parts dept. also for many years. Have always been satisfied with the service and personal Have bought 5 vehicles from them, dealt with the parts dept. also for many years. Have always been satisfied with the service and personal More

It was wonderful . It’s been years since I Purchased a truck . It was smooth and straight to the Point . I love the new features that cars have nowadays . It’s been years since I Purchased a truck . It was smooth and straight to the Point . I love the new features that cars have nowadays . More

The service people were friendly and helpful the repair was on time and good all the the time I were there everything was pleasant and relaxing I would like to thank you all for everything you have done fo was on time and good all the the time I were there everything was pleasant and relaxing I would like to thank you all for everything you have done for me More

Amber was awesome! Kept me posted throughout the repair, honest, and most importantly, everything was done on time and correctly! Thank you again! Kept me posted throughout the repair, honest, and most importantly, everything was done on time and correctly! Thank you again! More

Called multiple times to get an update, but never got through. Had to leave name and number with customer service agent for a call back, but never received one. Called every hour since 12, but no one got through. Had to leave name and number with customer service agent for a call back, but never received one. Called every hour since 12, but no one got back to me. Was informed my car was fixed for the recall 15 minutes before service closed for the day. Only received a call then, and was told they were never informed about my inquiries. Cathy, the advisor, was the only kind and helpful person towards the end that helped explain what may of happened. Will not be going back though. This was only to take a half day to fix, and we even left the car night before to make it easier, but 645 we get the call to pickup. No explanation of what was wrong or happening. More

Went to get a oil change and the service was great they we’re very kind and understanding we’re very kind and understanding More

Employees are pleasant and helpful. When having my oil changed I'm in and out in a timely manner and at a reasonable price especially with a coupon. When having my oil changed I'm in and out in a timely manner and at a reasonable price especially with a coupon. More

Worst service dept I have ever experienced and it start at the top with the service manager. My F350 was rushed int Hawk only to sit for a week before I has to get it towed to another repair shop. No apolo at the top with the service manager. My F350 was rushed int Hawk only to sit for a week before I has to get it towed to another repair shop. No apology from Svc Mgr. His response Good Luck finding someone else. Result. They will not get my business again. I run diesels and they are expensive to buy and maintain. Hawk loses. More