Napleton Ford of Oak Lawn

The customer service was excellent and my immediate concern was taken care of. I would, without hesitation, recommend others to service and/or purchase at this dealership. concern was taken care of. I would, without hesitation, recommend others to service and/or purchase at this dealership. More

Peter and Don were you welcoming and friendly when I walk in the service door to drop off my car to be worked on. Very professional. in the service door to drop off my car to be worked on. Very professional. More

All of the personel and the service was splendid. There will be a return trip we service for vehicle is needed. There will be a return trip we service for vehicle is needed. More

Service was very good and efficient for what needed to be done. Everyone was very friendly and helpful to me. Thank you done. Everyone was very friendly and helpful to me. Thank you More

Very satisfied have been going there for work was done whiten th tome Kathy said whiten th tome Kathy said More

The front desk service is very good. But the technical repaired time is too long. But the technical repaired time is too long. More

Their new system that texts you for authority to proceed with additional service does not match the final cost. It is severely off it’s bad customer service. Thankful to the tech who remedied the issue. with additional service does not match the final cost. It is severely off it’s bad customer service. Thankful to the tech who remedied the issue. More

They are friendly, helpful and easy to discuss any truck issues with. They promptly completed the service on our truck. issues with. They promptly completed the service on our truck. More

My experience at hawk ford was a wonderful experience salesperson was great and very helpful about all my concerns….! salesperson was great and very helpful about all my concerns….! More

Couldn't tell me when the part would be available. 2 weeks later phone call that the part is in. Asked to have the part sent to another dealership, "sure no problem, have them call us". New dealership 2 weeks later phone call that the part is in. Asked to have the part sent to another dealership, "sure no problem, have them call us". New dealership calls them 2 hours later "part has already been given to another customer". Thank you Hawk and Ford for leaving me with a brand new $70k truck that I haven't been able to do drive for 6 weeks now. More