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Napleton Ford of Oak Lawn

Oak Lawn, IL

Overview
Reviews
Vehicles
4.3
3,046 Reviews
Call Dealership (708) 599-6000
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6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,046 reviews

April 06, 2022

Service was good but the service before wasn’t so good. my sun roof is very noisy it was there for that More

by HUNTER41020G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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April 06, 2022

All the workers at hawk Ford was very nice people the waiting area was nice and big More

by geemoney12
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathy , Jimmy Marinez
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April 05, 2022

Anyways tried to fit us in. Very accommodating. Excellent service! Crew is very good at what they do! More

by Number 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
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April 05, 2022

Interior lights would not turn off. The service writer said nothing needed repairing as the rotary switch controlling the brightness of dashboard and interior lights was just stuck. C More

by fjg526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irving Gasca
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Apr 05, 2022 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback regarding your experience at Hawk Ford. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. To further explain the charges, we also spent time putting back all interior bulbs, checking all the circuitry to isolate where the problem was. We also addressed your hood concern. W made several adjustment to you hood latch in attempts to get it working since the parts are no longer available for your 97 Explorer. We would Never charge a customer for no work performed on a vehicle. We will take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. Sincerely, James Benck Service Director Hawk Ford jbenck@hawkauto.com 708-233-8031

Apr 07, 2022 -

fjg526 responded

Regarding your explanation of charges, you pointed out that time was spent putting back "all" interior bulbs. My comment: there were only 3 bulbs which had to be inserted into the two totally accessible interior lamps. You then pointed out that you had to check "all the circuitry" to isolate where the problem was. Since the fix was to un-stick the stuck rotary switch, this had to be where the elaborate time-consuming checking took place. How long this took is not shown on my invoice... just the work order opening time and the ready time, which was about 1 hr. 23 minutes. This time includes parking the vehicle in the lot until the mechanic became available. You then state that several adjustments to the hood latch were made in trying to get it working. When I returned home, I tried to activate the hood latch but without success. You correctly pointed out this vehicle was made in 1997 which explains why not all replacement parts are still available. Although 25 years old, this vehicle has been garage kept, has only 32,341 miles, and has had all service work performed at this dealership. Bottom line is that, in this instance, Hawk Ford charged an awful lot for a minimal amount of work. As I previously wrote, it is very unlikely that this long time "Hawkinson" Ford customer will be returning for another new car purchase (which would have been #5).

Apr 07, 2022 -

Napleton Ford of Oak Lawn responded

I completely understand that you feel the charge was not justified. I think you will find that we are completely inline with our diagnosis & repair charges. We have always, and will remain, to be competitive in our market place. Hawk Ford appreciates the years of service you have performed here, and will continue to be here for you for your next service or purchase. Please let us know if there is anything else we can do for you. Thank you, James Benck Service Director Hawk Ford jbenck@hawkauto.com 708-233-8031

April 04, 2022

Rich at the service desk went above and beyond. Knowing the problems that I had at a non-Ford dealer he made my experience fantastic. Handled my car as if I was the only customer. Thanks again Ri More

by giteklu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock
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April 02, 2022

Everything was done and completed as planned only issue was that this wasn’t the first time this vehicle has had this done More

by Na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock
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April 02, 2022

Excellent service and customer service. Love this place I would highly recommend my friends and family. I have never waited more then the time I was told. I am a very satisfied customer. More

by franciscaserrano84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Brearley, James Benck, Richard Pitlock, Pete Abramowicz, Amber Straubing, Donny Womble, Jimmy Marinez
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April 02, 2022

We have been working with Nick Ristich for our last 4 vehicles and can’t see our selfs working with anyone else! Such a great experience ever time. Highly Recommend Nick!!! Thank You Again More

by Posen2878
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ristich
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March 31, 2022

I love this dealership they always look out with upgrades on my car and always polite More

by BRITISHBARNES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Huseen, Karen Boll, Mitchell Maryfield, Pete Abramowicz, Amber Straubing, Michael Schlamadinger , Joe Storti
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March 31, 2022

I came with a working rear windshield wiper it had the issue of water going inside the car. I left with a non working wiper. The bill was $850.00. This was not fair. They refused to put it back like it wa More

by Rosetta Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
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