Napleton Ford of Oak Lawn

I received exceptional service and the Service Rep. reviewed the necessary repairs that I needed to have done. He also explained to me the time limit involved with the repairs. reviewed the necessary repairs that I needed to have done. He also explained to me the time limit involved with the repairs. More

Great Service writer kept me informed with what was going on with my car and got the pairs done in a good amount of time on with my car and got the pairs done in a good amount of time More

This dealership that I go to has workers that are very respectful and very kind respectful and very kind More

The workers are very friendly and nice and they also do a wonderful job and they don’t take all day and I will keep bringing all my vehicle to y’all wonderful job and they don’t take all day and I will keep bringing all my vehicle to y’all More

I am greatly thankful for Mr james the director of the service department, for the greatest customer service and problem solving intiative and unrelinting capacity to keep customers like me very satisfied service department, for the greatest customer service and problem solving intiative and unrelinting capacity to keep customers like me very satisfied and extremely happy with the service they receive. He is the simply the best leader and manager in customer service I have ever seen. Moreover, Mr. James is always dedicated to provide the best service possible. He is distinguished with kindness, honor, thougthfulness and mutual respect, not mention his being as a great listner to customers' needs...I am greatly appreciative for the wonderful job he does every time I am there, as well as for the great and genuine service team he has. I appreciate all of you. Kindest Regards, Dr. Amer Fawwaz More

Pete provided great customer care and kept me informed on my vehicles status. Definitely would recommend Hawk Ford my vehicles status. Definitely would recommend Hawk Ford More

Hawk Ford is always so friendly and courteous. They called me before my recall to inform me how long it would take. Although they are busy like everywhere, they are still nice in helping the custo They called me before my recall to inform me how long it would take. Although they are busy like everywhere, they are still nice in helping the customers. I will continue to service my vehicle here. More

Team completed oil change and replaced oil pan screw which was stripped. They additionally reset my tire pressure sensor. which was stripped. They additionally reset my tire pressure sensor. More

Came in for brake thumping and squeaking. Mechanic took for a drive , come back and said they look ok. Never took tire off the car. Drove home and started to screech. But that is not normal. Mechanic took for a drive , come back and said they look ok. Never took tire off the car. Drove home and started to screech. But that is not normal. I will be back sat.maybe have to keep eye on it. More