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Napleton Ford of Oak Lawn

Oak Lawn, IL

4.3
3,046 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,046 reviews

April 19, 2022

Brought my truck in for a tailgate latch recall and a works package The oil change was performed but I was informed the parts to fix the tailgate were back ordered it would have been nice to know this More

by KATHYFRIGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 20, 2022 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback regarding your experience at Hawk Ford. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely, James Benck Service Director Hawk Ford jbenck@hawkauto.com 7082338031

April 19, 2022

While initially concerned about the price of the repairs needed, i was happy with the outcome. I have a 2017 Ford Edge that has only been serviced by Hawk Ford. Thank you Paul for your service. More

by CLAUDETTESMITH25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 20, 2022 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback regarding your experience at Hawk Ford. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely, James Benck Service Director Hawk Ford jbenck@hawkauto.com 7082338031

April 19, 2022

Fast service extremely friendly very professional will continue to come back as long as the personnel is all there More

by avillalpando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Womble
Apr 20, 2022 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback regarding your experience at Hawk Ford. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely, James Benck Service Director Hawk Ford jbenck@hawkauto.com 7082338031

April 18, 2022

I had an appointment for Tuesday morning I brought my car in Monday at 430 to drop it off so they can work on it Tuesday morning I got a call Monday at 6 o’clock saying my car will be ready It’s 630 if I wan More

by Dcio3785
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock
April 17, 2022

Tony Garcia was our salesperson today. Very personable, helpful, and informative. He was very communicative, and made the whole process smooth and pleasant. We are very pleased with our pu More

by webber.cindi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony Garcia
April 17, 2022

Great friendly staff that get the job done in a very timely manner. I have been here before and that is why I return to Hawk Ford. More

by ltr293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
April 16, 2022

Overall always they take care all the needs in my car custmer service always on the top of everything More

by hectorduenas61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
April 15, 2022

With each service that I have at at Hawk Ford, they have always treated myself and other customers with the utmost respect and excellent customer service. More

by ray_welby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
April 15, 2022

I didn't have a good experience. Will Not return.!!! Started off with a coolant leak, than needed an engine on my 2018 More

by gia.thadison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Benck, Pete Abramowicz
Apr 18, 2022 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback regarding your experience at Hawk Ford. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. We certainly can understand your frustration when seemingly small issues with vehicle a vehicle turn into larger ones. We always do our best to help keep cost of repairs to a minimum. We will take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. Sincerely, James Benck Service Director Hawk Ford jbenck@hawkauto.com 7082338031

April 15, 2022

They are very courteous. I have a good understanding of everything by the time they’re finish servicing my vehicle. I appreciate their knowledge and time. Thank you. More

by Ms. T Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Marinez
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