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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,047 reviews
May 12, 2022
I asked for extra work and said i still needed my car the end the next morning. They went and did as much as they could and said theyd get what they couldnt do done the next day. Theyre waiting on parts for end the next morning. They went and did as much as they could and said theyd get what they couldnt do done the next day. Theyre waiting on parts for the last thing i need done but they said theyd call when they get them. More
by bquillin17
Verified CustomerEmployees Worked With
Dave Brearley, James Benck, Richard Pitlock, Pete Abramowicz, Amber Straubing, Donny Womble, Jimmy Marinez
May 12, 2022
They were very informative. I added on a wiper blade install last minute and they forgot to put the blades on but reached out to me before I even got home to return. They apolog I added on a wiper blade install last minute and they forgot to put the blades on but reached out to me before I even got home to return. They apologized profusely. Night and day compared to Westfield. Will continue to return More
by Autumnshadow104
Employees Worked With
Pete Abramowicz
May 12, 2022
Excellent Customer service, professional, courteous with excellent vehicle knowledge. For car dealership experience, best ever. Tony, Vanity and Mike knocked it out of the park for us. Truly appreciated wo excellent vehicle knowledge. For car dealership experience, best ever. Tony, Vanity and Mike knocked it out of the park for us. Truly appreciated would highly recommend Hawk Ford Oak Lawn. More
by ginnygriffin
Employees Worked With
Antony Garcia, Michael Schlamadinger , Vanity Walsh
May 11, 2022
Rich at Hawk Ford Oak Lawn was great. Very professional and listened to my concerns. I ended up having to come 3 times, so I’m taking a star off because the wrong part was shipped for my Very professional and listened to my concerns. I ended up having to come 3 times, so I’m taking a star off because the wrong part was shipped for my repair, but Rich was great. More
by AKGEE2510
Employees Worked With
Richard Pitlock
May 10, 2022
Promptly completed my 42 month check up and let me know that I needed new windshield wipers and tires, which were then added after a short wait to obtain the tires from a remote location. One stop shop - that I needed new windshield wipers and tires, which were then added after a short wait to obtain the tires from a remote location. One stop shop - very pleased! More
by MSMILLMAC
Employees Worked With
Pete Abramowicz
May 10, 2022
The service was outstanding and they made things understandable to the novice. Thank you very much understandable to the novice. Thank you very much More
by Ernest.love2017
Employees Worked With
Dave Brearley, James Benck, Richard Pitlock, Pete Abramowicz, Amber Straubing, Donny Womble
May 09, 2022
Always a great experience! Jimmy in the Quick lane always keeps me informed and completes the vehicle in a timely manner. Honest service you can trust is hard to come by. NOT Jimmy in the Quick lane always keeps me informed and completes the vehicle in a timely manner. Honest service you can trust is hard to come by. NOTE TO MANAGEMENT: Only negative is the self check in is poor. Not only is it cumbersome and unreliable, it takes away from the personal service experience customers expect from a professional facility. Many customers, including myself, have our cars serviced where we have grown to trust our service consultant. Removing the employees engagement with customers will certainly lead to reduced loyalty. More
by BENNISBET
Employees Worked With
Jimmy Marinez
