Napleton Ford of Oak Lawn

Friendly personal, salesman was knowledgeable about all my questions, place is clean that wasn’t my first time there, but definitely I will recommend my questions, place is clean that wasn’t my first time there, but definitely I will recommend More

I got an oil change and tires rotated. I was unhappy because the tech stripped one lug on my front wheel. They were going to repair it but they did not have the lug in stocks. They told me I was unhappy because the tech stripped one lug on my front wheel. They were going to repair it but they did not have the lug in stocks. They told me they ordered the lug. Until they replace the lug at no cost I will not be satisfied. More

Wow, that you soo much Nick Ristich! ! The best and he guarantee you get approved, couldn’t have don’t it without you!! ! The best and he guarantee you get approved, couldn’t have don’t it without you!! More

Horrible at communicating and definitely not forthcoming with information. Would not recommend this place to anyone at all with information. Would not recommend this place to anyone at all More

Very clean, friendly, explains approximately how long it takes to finish and gives recommendations for future maintenance. takes to finish and gives recommendations for future maintenance. More

I Got a transmission flush then they forgot to put transmission fluid back into my car. I left quick lane not knowing as I was driving, my car had problems shifting into gear and the check engine ligh transmission fluid back into my car. I left quick lane not knowing as I was driving, my car had problems shifting into gear and the check engine light turned on. Had to go back to quick lane the next day again and tell them what happened. And they tried to tell me that it couldn’t be from anything they did the day before. Well when I took my car here first nothing was wrong with it until you guys did things to my car. After they took a look at their work they did the day before, they told me that my transmission fluid was “slightly low”. That is just unacceptable especially when they are the ones that suggested I should get it flushed in the first place! All I wanted to do is get oil change with the works package and wiper blades. More

Good service, only complaint was for a simple oil change the wait and it took an hour even with an appointment. Other than that everyone was nice and helpful. the wait and it took an hour even with an appointment. Other than that everyone was nice and helpful. More

Service department is excellent at quick diagnostics and fast repair. Also good communication on progress of repair and explanation of work detail needed. fast repair. Also good communication on progress of repair and explanation of work detail needed. More

This is my 2nd bad experience. I should have wrote about the 1st time my car was left all day without the work being completed or even diagnosed. I will never go back. I should have wrote about the 1st time my car was left all day without the work being completed or even diagnosed. I will never go back. More