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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,046 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,046 reviews
June 08, 2022
The staff was very kind, professional, & proficient in their service. They finished my vehicle when they said they would and were patient with all of my questions their service. They finished my vehicle when they said they would and were patient with all of my questions More
by AUDREY
Verified CustomerEmployees Worked With
Dre drove me home, Jimmy Marinez
June 08, 2022
Antony Gandara, es muy amigable hace buen trabajo recomendable porque ayuda en la venta y da buenos precios recomendable porque ayuda en la venta y da buenos precios More
by Manuel-mota93
Employees Worked With
Luis Velázquez es agradable realmente hace buen trabajo y te aconseja que coche sale mejor, Anthony Gandara, Luis Velazquez
June 05, 2022
Took unfair advantage of my situation and drastically overcharged for a "temporary " repair. Invoice incomplete, showing no detailed information about how you calculated the total. No safety inspection overcharged for a "temporary " repair. Invoice incomplete, showing no detailed information about how you calculated the total. No safety inspection was performed and vehicle was returned with a dead battery. Technician "Peter" has poor people skills (as in none) resulting in rude behavior. It was 45 minutes after payment before vehicle was brought up by the porter. In general, a bad situation made worse by uncaring employees who are in need of additional training related to empathy. After 30 plus years in your industry I feel qualified to give your operation a totally failing rating. Hire a consultant to humanize your operation, the dividends will far outweigh the costs. More
by haroldendsley
Employees Worked With
Pete Abramowicz, Amber Straubing
June 05, 2022
Always runs smoothly and efficiently, keeps customers up to date on ongoing repairs, doesn’t look to gouge customers with unnecessary repairs to date on ongoing repairs, doesn’t look to gouge customers with unnecessary repairs More
by sharky10616
Employees Worked With
James Benck, Richard Pitlock
June 03, 2022
My customer service rep was very patient and understanding. She went above and beyond to make sure the issue and repairs were resolved promptly. understanding. She went above and beyond to make sure the issue and repairs were resolved promptly. More
by BDZ
Employees Worked With
Amber Straubing
