Napleton Ford of Oak Lawn

Great service and done in a timely manner! Everything was explained to me before the work was done in my truck. Everything was explained to me before the work was done in my truck. More

Pete was super friendly and helpful and explained all my service - the works and also 4 new tires (not planned) thoroughly. Tremendous customer service very happy with how everything went service - the works and also 4 new tires (not planned) thoroughly. Tremendous customer service very happy with how everything went More

The quick lane staff especially Jimmy knew exactly what needed to be done did it they were well knowledgeable and definitely will recommend needed to be done did it they were well knowledgeable and definitely will recommend More

Efficient process with high quality service. Extremely stratified with the professionalism and attention to detail. Extremely stratified with the professionalism and attention to detail. More

Service was slow but good everyone was friendly and curtious(sic) .I know you had to order my part but my 9:40 appointment was ignored curtious(sic) .I know you had to order my part but my 9:40 appointment was ignored More

They are respectful, Friendly, courteous, and informative . They are prompt and on time with appointments . . They are prompt and on time with appointments . More

I love coming to Hawk Ford. They are quick and kind and very caring. They are willing to take the time to explain and help out where they can. They are quick and kind and very caring. They are willing to take the time to explain and help out where they can. More

I drive out of my way to come to this Ford for service for one reason. TRUST. Amber - the service writer and Peter (the Tech who worked on my car) - went above and beyond to keep me informed on the proces for one reason. TRUST. Amber - the service writer and Peter (the Tech who worked on my car) - went above and beyond to keep me informed on the process, explaining literally everything until I fully understood and of course returned my car back driving better than it was before. I won’t go anywhere else as long as those 2 are working there. More

Easy to schedule on app, but got wrong date texted as reminder wo had to call to confirm. Amber is always great at desk in service center. I had brought my car for 3 services and I had to bring car back reminder wo had to call to confirm. Amber is always great at desk in service center. I had brought my car for 3 services and I had to bring car back because the tech forgot to plug something back in. The team was able to accommodate to day which I was available. More