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Napleton Ford of Oak Lawn

Oak Lawn, IL

4.3
3,046 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,046 reviews

June 27, 2022

Very poor communication from the service dept. Called 3 times to inquire anout my vehicle and no call back. More

by astew222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
June 26, 2022

I had my car towed in and it was fixed the same day. Very knowledgeable! More

by Savannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
June 25, 2022

The service was as always professional and courteous and on time very satisfied thank you More

by USER849575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
June 24, 2022

I made a 8 o’clock appointment do you know I didn’t get out of that place until 630 I had to wait almost an hour for them to bring my car around and you want me to give you a good rating how can I More

by DTEDWARDS44
Recommend Dealer
No
Employees Worked With
Richard Pitlock
June 24, 2022

Rich was very pleasant and easy to work with. Only issue was the high labor charge More

by Kourtnay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock
June 24, 2022

I will never give this place my business again. I even feel bad for the warranty company that paid for my repairs because they got ripped off. More

by Vms1337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Benck, Amber Straubing
Jun 24, 2022 -

Napleton Ford of Oak Lawn responded

Hello, I am unsure of what exactly happened with your service visit. Please contact me as soon as you have time. We take pride in all repairs. Jaime Benck Service Director Hawk Ford Oak Lawn (708) 599-6000 ext. 8031

June 24, 2022

They always take such good care of me. I went to the location on Western and they treated me horrible. Been coming to Oaklawn and they always are so professional and friendly. I will never More

by Dwnbaby20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock, Pete Abramowicz
June 24, 2022

They are always honest and clear about the work they will be doing. The team is very professional overall and I wouldn’t take my explorer to any other place. More

by C_ROD2524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul …service., Pete Abramowicz, Amber Straubing
June 24, 2022

Great people great service understanding of others situations easy to find location just an all around great dealership great people More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
Jun 28, 2022 -

Bob responded

GREAT PEOPLE GREAT SERVICE AND JUST AN ALL AROUND TEAM OF UNDERSTANDING PEOPLE AM MUST GIVE AMBER S. TWO THUMBS UP 👍👍FOR WONDERFUL SERVICE SHE PRESENTED THE DAY I STOPPED IN AND THE I RETURNED TO PICK UP MY VEHICLE THANK YOU AGAIN AMBER S.

June 22, 2022

Everyone is so helpful! !!! Positive attitude and professional service!!! Made appointment and was in and out within an hour !!! More

by hdmc1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock
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