Napleton Ford of Oak Lawn

The service was horrific , the adviser never answered the phone and never returned my messages, my work truck set in the shop for over a week and was never worked on , after speaking with a manger , I was ab phone and never returned my messages, my work truck set in the shop for over a week and was never worked on , after speaking with a manger , I was able to get the truck out the shop until the parts that was on order came in, I never got a call when the parts came and after many unsuccessful attempts to contact someone about getting the service complete , I took my truck to another repair shop where I got my vehicle service in a timely and professional manner More

I like the quick service lane, the service was great and not a long wait, also customer was nice and friendly. not a long wait, also customer was nice and friendly. More

I had good experience with Hewk ford the service person was very pleasant and the work was satisfactory was very pleasant and the work was satisfactory More

Great communication both by phone and texts Great service and quick. Everything was fixed to my satisfaction and quick. Everything was fixed to my satisfaction More

I came in for service . Got the works and a recall done . That was fine . But I called back once I got home and realized that there was a piece missing on the new windshield Got the works and a recall done . That was fine . But I called back once I got home and realized that there was a piece missing on the new windshield panel that they installed. I was told I would receive an email or call and got nothing. I’m afraid the new piece that they installed is going to fly back off in the wind like last time . Just very annoyed at this point More

Great customer service . . Called and verified my concerns with my car and fixed everything. Got car back sooner than expected ⭐️⭐️⭐️⭐️⭐️ . Called and verified my concerns with my car and fixed everything. Got car back sooner than expected ⭐️⭐️⭐️⭐️⭐️ More

Hawk ford had been a tremendous help to me Amber is the bomb quick fast service and they fix your car right!!! If I could give more than 5 stars I would!! bomb quick fast service and they fix your car right!!! If I could give more than 5 stars I would!! More

Quick, efficient, accurate and they pointed out when I might need my tires changed due to wear. Price was average the best deal they had on the day I went. Reliable. Will continue to go there. might need my tires changed due to wear. Price was average the best deal they had on the day I went. Reliable. Will continue to go there. More

We bring the whole family’s cars here now, used to go to another ford until we got serviced with jimmy in quick lane, we will no longer go to any other dealer as long as he’s working there!! Best service ev another ford until we got serviced with jimmy in quick lane, we will no longer go to any other dealer as long as he’s working there!! Best service ever!! More

Great customer service I felt like every issue I had was resolved even tho they are overwhelmed with work resolved even tho they are overwhelmed with work More