Napleton Ford of Oak Lawn

Kathy is amazing and really helpful definitely a plus having her there she is super easy to talk to And really is a pleasure makes everything seem easier to accomplish having her there she is super easy to talk to And really is a pleasure makes everything seem easier to accomplish More

I was very happy with my experience. From start to finish I was always able to speak with someone and get realistic expectations of the work and timeline. From start to finish I was always able to speak with someone and get realistic expectations of the work and timeline. More

The service and the staff is exceptional our sales Rep Nick is the best He is very detailed thorough and thoughtful Nick is the best He is very detailed thorough and thoughtful More

The service department was very knowledge they fix my car the first time I’m very pleased with the work car the first time I’m very pleased with the work More

My visit went well. I arrived 30 minutes early and my vehicle was taken right in, no problem. The recall work was done and a new battery was installed in a couple of hou I arrived 30 minutes early and my vehicle was taken right in, no problem. The recall work was done and a new battery was installed in a couple of hours. The waiting area is comfortable. Overall I had a pleasant experience. Keep up the good work ! More

Fast service. Came in for an oil change and was out in less than an hour. Came in for an oil change and was out in less than an hour. More

Service was great but I still hear a noise so I will. Call the other side to look into it Call the other side to look into it More

I took a chance & called the Quick Service Group to find out what’s involved with changing the cabin air filter. It doesn’t take much time to get it done but you might have to wait about 1/2 hour. I just fi out what’s involved with changing the cabin air filter. It doesn’t take much time to get it done but you might have to wait about 1/2 hour. I just figured ok - do it. I drove in. I told the man (name?) at the counter I could use an oil change too, but I’ll come back another day. It turned out some customers were late for their Appointment. He let me know he can get it done right now. I thanked him & said go ahead ! It pays to be on time for your appointments? Thank you Hawk Ford ! More

I had a great appointment, Great service, fast and friendly staff and in and out within a hour friendly staff and in and out within a hour More

I was very satisfied with the service I got on the rotating of my tires!!! The only problem I had was that I called the day before 3 or 4 times and the phone rang over and over and when they answered rotating of my tires!!! The only problem I had was that I called the day before 3 or 4 times and the phone rang over and over and when they answered I got put on hold and when they did answer I left a message to call me back and I waited all day On Friday and no call back ! as son Saturday I called back and they said to bring it in and I got my tires rotated with no problem at all so then I was satisfied!!! More