Napleton Ford of Oak Lawn

Horrible experience. It took 25 minutes to drop off my vehicle the night before for recalls. One person behind the service counter. Awful communication with service staf It took 25 minutes to drop off my vehicle the night before for recalls. One person behind the service counter. Awful communication with service staff on the status of my vehicle. I called three times and learned the calls were being out staffed to a company who had no way of contacting a manager. Finally, Assistant Service Manager Rich Pitlock and Ken Klein were able to help us. Many thanks to Rich and Ken for their support. More

The work was done eventually but communication with the service writer’s really sucks. No communication you need to keep calling and hope someone answers you. service writer’s really sucks. No communication you need to keep calling and hope someone answers you. More

Nick Was Amazing the service was superb got the car I wanted and i love it wanted and i love it More

The customer service was great the car service was good and fast and everything was excellent good job and fast and everything was excellent good job More

I been going to Hawk Ford/Quick Lane since 2015. I'm a very happy satisfied customer. Pete is good and knows his job very well. He is always helpful, patience and courtesy. I'm a very happy satisfied customer. Pete is good and knows his job very well. He is always helpful, patience and courtesy. More

Service on my vehicle was thorough and timely. Communication was great every step of the way. The service team is respectful and professional. Communication was great every step of the way. The service team is respectful and professional. More

Thank you. My brakes work great now. No more shaking when I stop. Well done My brakes work great now. No more shaking when I stop. Well done More

Mr. Rich came out to greet me. He was aware that I had an appointment. Mr Rich took care of the paperwork. He informed me how long it might take and walk me towards the waiting room offer me coffee or tea. M appointment. Mr Rich took care of the paperwork. He informed me how long it might take and walk me towards the waiting room offer me coffee or tea. Mr. Rich came to the waiting room told me my vehicle is ready. Thank you for hiring Mr. Rich he is awesome. More

Fast service. i really dint have time for all of this and this writing 15 words is stupid. Customers should get to skip this! How is that? i really dint have time for all of this and this writing 15 words is stupid. Customers should get to skip this! How is that? More

Excellent customer service and very pleasant to speak to the employees. Makes me comfortable. Great indeed. the employees. Makes me comfortable. Great indeed. More