Napleton Ford of Oak Lawn

I was very happy with our salesman Hershal at Hawk Ford. The follow up he gave us after the purchase of our minivan and his help with a problem we had with the car after purchase makes him someone I would r The follow up he gave us after the purchase of our minivan and his help with a problem we had with the car after purchase makes him someone I would recommend my friends to. I would also purchase from him again. More

I AM PROUD TO BE APART OF THE FORD FAMILY AS I DID NOT OR I AM PROUD TO BE APART OF THE FORD FAMILY AS I DID NOT OR HAD ANY INTENTIONS OF PURCHASING A CAR BUT TO COMPLETE BUSINESS WITH MY HUSBAND AND GO TO I AM PROUD TO BE APART OF THE FORD FAMILY AS I DID NOT OR HAD ANY INTENTIONS OF PURCHASING A CAR BUT TO COMPLETE BUSINESS WITH MY HUSBAND AND GO TO ANOTHER DEALER DOWN THE STREET OF INTEREST. UPON ARRIVAL I MUST ADMIT IT DID NOT FEEL LIKE A FRIENDLY PLACE AS STAFF APPEARED FOCUSED ON OTHER THINGS INSTEAD OF THE FACT THAT A CUSTOMER JUST ENTERED THE DOOR. UNTIL MR. NAEL BAYAA APPROACHED US AND TODAY I AM DRIVING MY NEW 2010 FORD ESCAPE. I HAVE BEEN IN CUSTOMER SERVICE FOR 23 YEARS AND HE IS TRULY AN ASSET. HE ADAPTED TO MY ATTITUDE, MY FEARS, THE RESPONSIBLITY OF NOT KNOWING ANYTHING ABOUT FORD AND I APPLAUD AS I PRESENTED UNTRUE BEHAVIOR JUST TO SEE WHAT TYPE OF PERSON HE COULD BE AND HOW MUCH PATIENCE HE HAD. IF I COULD OF SAVED MORE ON MY PURCHASE THAT IS NOW A PAST THOUGHT AS I WAS SATISFIED WHEN I DROVE OFF AND A WEEK LATER STILL SATISFIED TO A POINT OF WRITING THIS LETTER AND I VALUE MY TIME. UPON MY RETURN AS I HAD SOME QUESTIONS WITH ONE OF YOUR FINANICIAL OFFICIERS....GREAT EXPLAINING IN FURTHER DETAIL AND IT ONLY CONFIRMED I AM IN THE RIGHT PLACE, BUT STILL LACKING ENTRANCE ACKNOWLEGEMENT TO BE WELCOMED INSTEAD OF FEELNG LIKE "WHAT DO I WANT"? More

Experience was awesome everyone was helpful and honest the price was right and going through the credit department was fast and easy. We love the Ford Fusion we purchased and we're very happy with the pr the price was right and going through the credit department was fast and easy. We love the Ford Fusion we purchased and we're very happy with the price we received for our trade-in we have not one negative thing to say about our experience at Hawk Ford would 100% recommend it to friends and family. Thanks to everyone for making our new car purchase great and stress free. Anthony and Patricia Chrapkiewicz More

Great service, very easy people to work with, will reccomend this dealership to other people. Overall very good vehicle buying experience, I plan on doing business with them in the future without a d reccomend this dealership to other people. Overall very good vehicle buying experience, I plan on doing business with them in the future without a doubt. Friendly people made it a great experience. More

Hawk Ford went the extra mile to ensure our happiness in our recent 2010 Ford Flex purchase. It was by far the best experience we’ve had buying a new car. Our salesman, Tom O'Neill was courteous and extreme our recent 2010 Ford Flex purchase. It was by far the best experience we’ve had buying a new car. Our salesman, Tom O'Neill was courteous and extremely knowledgeable about the cars and deals they had going on, and was not pushy or overbearing. Joe Storti, the Finance Manager also went above and beyond to get us the best deal possible. I was impressed by their intergrity, honor and commitment to our sale. This is our third new vehicle that we've have purchased from Hawk over the years, and we will definately be back in the future. We highly recommend any one who is interested in buying a Ford to go to Hawk Ford in Oak Lawn, they really know how to treat their customers! 5 stars for Hawk Ford! Thanks so much guys! Sam & Elaine More

My experience at Hawk Ford has been great; starting with My experience at Hawk Ford has been great; starting with my sales person John Swets. John is even concerned when I come in for service. For servi My experience at Hawk Ford has been great; starting with my sales person John Swets. John is even concerned when I come in for service. For service is my service writer Andy Rodriguez. Andy is friendly, courteous and efficient (GREAT). My experience continues with my (GREAT) mechanic Andy MacDonald who does the job on time and it is done right every time I come in for service. Finally the great experience ends with the (TERRIFIC) service manger Ken Klein who wants to know if I am satisfied and if I need him to do anything else. This is a terrific team. Go Hawk Ford! More

Was the best experience I had buying a car. Was only there a short time, told Karen what I wanted and she found me the best car. Would definately recommend her to my family and friends. Also, when I bou there a short time, told Karen what I wanted and she found me the best car. Would definately recommend her to my family and friends. Also, when I bought my car I was nervous because I had declared bankruptcy the year before, but she got me the best price and rate on my new car. More

I walked into the dealer ship just to look and get prices with my trade-in not to purchase at that time. Ronald Thomas was my sales person. He answered all my questions and wasvery very helpful and making me with my trade-in not to purchase at that time. Ronald Thomas was my sales person. He answered all my questions and wasvery very helpful and making me understand my options and what was best for me.I then test drove a couple of cars and an escape it was a great experience with Mr .Thomas. I was very satisfied with Mr. Thomas's experience on his knowledge of the cars that I was lookihg at.I did get the Escape from him and was very very pleased with my purchase and would recommenbd Mr. Ronald Thomas to my friends if they ever need to purchase a car or truck.I rate Mr Ronald Thomas with a A+ More

Mr. Thomas was very friendly to begin with , open, forth-coming, and informative to me as a woman purchasing a car. I felt at ease and that I wasn't being b s 'd . Everything was explained to me, to forth-coming, and informative to me as a woman purchasing a car. I felt at ease and that I wasn't being b s 'd . Everything was explained to me, to my satisfaction, and I felt I got what I wanted ! I believe a good deal, and I adore my volkswagon new beetle convertible !! All my friends and family says that my new baby is me !! I am very happy with my purchase !! Thank you. Didi Green More

I've been buying cars from Hawk since 1998 and dealing with John Swets has made every transaction (5 total,counting this weeks purchase)a simple and pleasurable experience. John's polite attitude and no p with John Swets has made every transaction (5 total,counting this weeks purchase)a simple and pleasurable experience. John's polite attitude and no pressure sales are what every salesperson should emulate. A great guy and a great car dealer! More