Napleton Ford of Oak Lawn

I had a great experience everyone was friendly. And i was very well treated. I would definitely recommend this dealership to anyone looking for a ford car or truck. And i do apologize for possibly putting Ar very well treated. I would definitely recommend this dealership to anyone looking for a ford car or truck. And i do apologize for possibly putting Arthuro's last name wrong on the survey i received in the mail. More

I gave Karen all 5's because she was the most friendly, understanding, and honest car salesmen (or woman I should say) that I have ever dealt with. She answered every question thoroughly and really made me understanding, and honest car salesmen (or woman I should say) that I have ever dealt with. She answered every question thoroughly and really made me feel like I got the best deal I could possible get for a great car. The car is amazing and I really enjoyed my experience there. More

Working with Rick Castro fully explained and demonstrated all the epuipment on the car I chose. He was very patient while chose a color and model. I also worked with Mark and he expained all about the exte all the epuipment on the car I chose. He was very patient while chose a color and model. I also worked with Mark and he expained all about the extended warrenty and the benefits to taking the warranty. I am a repeat customer four times over. You are the only dealership I will go to buy a new vehicle. Thank You, Judy Baranowsky More

Been looking for a pickup for quite some time and finally decided on the F150. After many many hours of looking for exactly what i wanted i found it. After driving it and looking at this praticular truck clo decided on the F150. After many many hours of looking for exactly what i wanted i found it. After driving it and looking at this praticular truck closely i knew it was what i had been looking for. However there were a few marks on this vehicle that had me uncertain. The staff there however guaranteed me they would have these blemishes fixed without a problem. I would strongly recommend this dealership and especially this sales person to anyone. More

I was very happy with our salesman Hershal at Hawk Ford. The follow up he gave us after the purchase of our minivan and his help with a problem we had with the car after purchase makes him someone I would r The follow up he gave us after the purchase of our minivan and his help with a problem we had with the car after purchase makes him someone I would recommend my friends to. I would also purchase from him again. More

I AM PROUD TO BE APART OF THE FORD FAMILY AS I DID NOT OR I AM PROUD TO BE APART OF THE FORD FAMILY AS I DID NOT OR HAD ANY INTENTIONS OF PURCHASING A CAR BUT TO COMPLETE BUSINESS WITH MY HUSBAND AND GO TO I AM PROUD TO BE APART OF THE FORD FAMILY AS I DID NOT OR HAD ANY INTENTIONS OF PURCHASING A CAR BUT TO COMPLETE BUSINESS WITH MY HUSBAND AND GO TO ANOTHER DEALER DOWN THE STREET OF INTEREST. UPON ARRIVAL I MUST ADMIT IT DID NOT FEEL LIKE A FRIENDLY PLACE AS STAFF APPEARED FOCUSED ON OTHER THINGS INSTEAD OF THE FACT THAT A CUSTOMER JUST ENTERED THE DOOR. UNTIL MR. NAEL BAYAA APPROACHED US AND TODAY I AM DRIVING MY NEW 2010 FORD ESCAPE. I HAVE BEEN IN CUSTOMER SERVICE FOR 23 YEARS AND HE IS TRULY AN ASSET. HE ADAPTED TO MY ATTITUDE, MY FEARS, THE RESPONSIBLITY OF NOT KNOWING ANYTHING ABOUT FORD AND I APPLAUD AS I PRESENTED UNTRUE BEHAVIOR JUST TO SEE WHAT TYPE OF PERSON HE COULD BE AND HOW MUCH PATIENCE HE HAD. IF I COULD OF SAVED MORE ON MY PURCHASE THAT IS NOW A PAST THOUGHT AS I WAS SATISFIED WHEN I DROVE OFF AND A WEEK LATER STILL SATISFIED TO A POINT OF WRITING THIS LETTER AND I VALUE MY TIME. UPON MY RETURN AS I HAD SOME QUESTIONS WITH ONE OF YOUR FINANICIAL OFFICIERS....GREAT EXPLAINING IN FURTHER DETAIL AND IT ONLY CONFIRMED I AM IN THE RIGHT PLACE, BUT STILL LACKING ENTRANCE ACKNOWLEGEMENT TO BE WELCOMED INSTEAD OF FEELNG LIKE "WHAT DO I WANT"? More

Experience was awesome everyone was helpful and honest the price was right and going through the credit department was fast and easy. We love the Ford Fusion we purchased and we're very happy with the pr the price was right and going through the credit department was fast and easy. We love the Ford Fusion we purchased and we're very happy with the price we received for our trade-in we have not one negative thing to say about our experience at Hawk Ford would 100% recommend it to friends and family. Thanks to everyone for making our new car purchase great and stress free. Anthony and Patricia Chrapkiewicz More

Great service, very easy people to work with, will reccomend this dealership to other people. Overall very good vehicle buying experience, I plan on doing business with them in the future without a d reccomend this dealership to other people. Overall very good vehicle buying experience, I plan on doing business with them in the future without a doubt. Friendly people made it a great experience. More

Hawk Ford went the extra mile to ensure our happiness in our recent 2010 Ford Flex purchase. It was by far the best experience we’ve had buying a new car. Our salesman, Tom O'Neill was courteous and extreme our recent 2010 Ford Flex purchase. It was by far the best experience we’ve had buying a new car. Our salesman, Tom O'Neill was courteous and extremely knowledgeable about the cars and deals they had going on, and was not pushy or overbearing. Joe Storti, the Finance Manager also went above and beyond to get us the best deal possible. I was impressed by their intergrity, honor and commitment to our sale. This is our third new vehicle that we've have purchased from Hawk over the years, and we will definately be back in the future. We highly recommend any one who is interested in buying a Ford to go to Hawk Ford in Oak Lawn, they really know how to treat their customers! 5 stars for Hawk Ford! Thanks so much guys! Sam & Elaine More

My experience at Hawk Ford has been great; starting with My experience at Hawk Ford has been great; starting with my sales person John Swets. John is even concerned when I come in for service. For servi My experience at Hawk Ford has been great; starting with my sales person John Swets. John is even concerned when I come in for service. For service is my service writer Andy Rodriguez. Andy is friendly, courteous and efficient (GREAT). My experience continues with my (GREAT) mechanic Andy MacDonald who does the job on time and it is done right every time I come in for service. Finally the great experience ends with the (TERRIFIC) service manger Ken Klein who wants to know if I am satisfied and if I need him to do anything else. This is a terrific team. Go Hawk Ford! More