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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,908 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,908 reviews
November 23, 2019
Lack of Communication I had scheduled an appointment with the service department to fix a shuddering issue with my car. I dropped it off at the scheduled time Thursday eve I had scheduled an appointment with the service department to fix a shuddering issue with my car. I dropped it off at the scheduled time Thursday evening, and I was told by Eva Castanon that I would receive a call the next morning to update me on my car. I never received a call, so I called Friday after work to see how long they would hold my car. I finally got a hold of Todd Maca who was taking care of the issue with my car. He informed me of the price, and that the man who would fix the issue was not in until Monday morning. Todd told me that it would get fixed first thing in the morning and that he would call me that afternoon confirming my car was ready for pickup. Needless to say I again did not receive a call on Monday. I called after work to see if I could come get my car, but was redirected to multiple people until finally Eva from the service department answered. She told me she would check with Todd and call me right back. An hour later and I still didn’t receive a call. I decided to just go in and see what was going on. I found Eva and asked what the status of my car was and she again told me she would check with the manager... Fortunately my car was ready. Even during the checkout process there were communication issues. She was asking me if certain parts had been replaced because they were written down but not charged as if I was there monitoring the service process. Todd never checked in that day or any day since. It is very clear there is poor communication going on in the service department and with customers. While the issue with my car was taken car of, I will have to find another service department because of the huge headache it has been to track down information regarding my car. More
by Kruane2
Verified CustomerEmployees Worked With
Eva Castanon, Todd Maca
November 23, 2019
Friendly and professional And good work on my F150 Treating me really well explain a problem with my F150 Made you feel right at home Very professional friendly Explain the procedure the problem very k Treating me really well explain a problem with my F150 Made you feel right at home Very professional friendly Explain the procedure the problem very knowledgeable More
by GROVERC1
Employees Worked With
Paul werges, Yaz Rabah, Paul Werges
November 22, 2019
Great Seller Will Buy Again From Her! Karen is pleasant and wonderful, I will definitely buy again from her in the future! Experience was fast and smooth. I would recommend her to anyone l Karen is pleasant and wonderful, I will definitely buy again from her in the future! Experience was fast and smooth. I would recommend her to anyone looking for a new car. More
by GinoFricano
November 22, 2019
Hawk Ford is a very professional dealership. Everyone I had contact with was very polite. My service advisor did a great job, she communicated with me very effectively. had contact with was very polite. My service advisor did a great job, she communicated with me very effectively. More
by Mdj
Employees Worked With
Eva was my service advisor
November 22, 2019
Prompt Service I didn’t have an appointment. The wait was less than an hour. Great service. It was rather cold in the waiting area. Made recommendations that will be I didn’t have an appointment. The wait was less than an hour. Great service. It was rather cold in the waiting area. Made recommendations that will be serviced later. More
by delois67
Employees Worked With
Did not get any names. Representatives were great
November 22, 2019
Customer service was great. Brian was very helpful in answering all my questions and concerns no pressure. I really like my ford it has all the things I need. I will definitely let my friends and family answering all my questions and concerns no pressure. I really like my ford it has all the things I need. I will definitely let my friends and family know about hawk ford. Thanh you so much. More
by gcalderon62
Employees Worked With
Mo Yousef, Brian Ihde
November 22, 2019
Service for Heater I just want to let you all know that the service dept at Hawk Ford Rocks, they awesome and go above and beyond to get things done in a timely manner. I just want to let you all know that the service dept at Hawk Ford Rocks, they awesome and go above and beyond to get things done in a timely manner. I have not had a bad experience yet. More
by KSHELWOOD
Employees Worked With
Paul S in the service dep, Joe Venditti
November 21, 2019
Service was excellent. Paul is an outstanding member of the Everything was excellent. Paul is an outstanding member of the hawk Ford team. I always recommend your business to friends and clients in the Oaklawn Everything was excellent. Paul is an outstanding member of the hawk Ford team. I always recommend your business to friends and clients in the Oaklawn area. I will definitely be continuingMy service needs there. More
by rossirealtyinc
Employees Worked With
Paul
November 21, 2019
Negative Hawk Ford Review I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve ever been to a dealership service center. But it is the worst experience I’ve ever had. Although their initial phone call was very pleasant with Cathie, everything after that was not. Paul Stassin was condescending from the time I walked in. I was not told that there is a deductible. My headlights are not covered and according to Ford it is not unusual that sockets melt at the bulb. I did not get the work done because the cost to replace 2 sockets and 2 bulbs was $450. When I picked it up the headlight that was not working is and the other one is not. This confuses me. I will not buy Ford again. More
by BEVERLYWILLIAMS60465
Employees Worked With
Elizabeth, Paul Stassin, Paul Werges
November 21, 2019
Was never kept informed. I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experien I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experience ever. More
by ojauregui94
Employees Worked With
Kathy bucholz
