Napleton Ford of Oak Lawn

Airbag Recall Airbag recall. Service was quick, and the service lady (forgot her name) has a good sense of humor. A nice surprise they drove me to work. Airbag recall. Service was quick, and the service lady (forgot her name) has a good sense of humor. A nice surprise they drove me to work. More

Service for F150 The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern caused us to have to get our truck towed due to the reported issue. More

Good communication From 1st phone call to the drop off of my Lincoln i was connected They let me know when it arrived, when they were going to start on my car What th From 1st phone call to the drop off of my Lincoln i was connected They let me know when it arrived, when they were going to start on my car What the estimated time of finishing and when it was finish and it was finish a little bit earlier than what I was told job well done thank you More

Headlight replacement service Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so sh Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so she had the service worker bring my car inside so I didn't have to go out and get wet. I would try to get her the next time I need service at hawk Ford More

My favorite Ford dealership This isn't the Ford dealership I purchased my 2018 Ford Explorer from but I wish I had cause the service is amazing! Everyone I've come in contact wit This isn't the Ford dealership I purchased my 2018 Ford Explorer from but I wish I had cause the service is amazing! Everyone I've come in contact with is very friendly. The Quick lane staff is AMAZING! and super nice! There are 4 other Ford dealerships closer to my house and yet I still come back to Hawk.. nice people great service! More

In for airbag recall Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the out Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the outside mirrors (both needed to be readjusted), but the car was clean when they finished. More

Regular maintenance Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go. More

See what is wrong with truck They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long More

Great experience like always The staff, the work done and our all around experience was perfect. Everyone was pleasant, helpful and very knowledgeable. Thank you again for servici The staff, the work done and our all around experience was perfect. Everyone was pleasant, helpful and very knowledgeable. Thank you again for servicing our needs and look forward to doing business with you in the future. More

The best service I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job More