Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,889 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM
Tuesday 7:00 AM
Wednesday 7:00 AM
Thursday 7:00 AM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,889 reviews
November 19, 2019
Thank you Purchasing a business vehicle could not have been easier. Price from Hawk Ford was competitive. Accessories were added easily Yaz was thorough Purchasing a business vehicle could not have been easier. Price from Hawk Ford was competitive. Accessories were added easily Yaz was thorough and honest Thank you More
by RMNEQUIPMENTLEASING
Verified CustomerEmployees Worked With
Yaz Rabah
November 19, 2019
Oil change It was pretty crowded when I got there so I expected to wait longer than I actually did. Great job of getting me in and out in a timely manner. It was pretty crowded when I got there so I expected to wait longer than I actually did. Great job of getting me in and out in a timely manner. More
by GAINES2099
Employees Worked With
I don't recall the 2 people who I worked with this time
November 19, 2019
Long wait times Waited a little over two hours to have my oil changed. Was told it would take about an hour and twenty minutes. Customer service reps are nice. Will s Waited a little over two hours to have my oil changed. Was told it would take about an hour and twenty minutes. Customer service reps are nice. Will shop around for my next oil change. More
by JR114
Employees Worked With
Amber
November 19, 2019
Great maintenance The service center was timely in providing the oil change that was needed in my car. The price for the oil change was really good. The service center was timely in providing the oil change that was needed in my car. The price for the oil change was really good. More
by patrick.mcnicholas1994
Employees Worked With
Anthony Martinez
November 19, 2019
Fantastic customer service I was out shopping and my car was riding rough. I took my car to Hawk and they took excellent care of me. They found the problem and had me back on I was out shopping and my car was riding rough. I took my car to Hawk and they took excellent care of me. They found the problem and had me back on the road in record time, to continue my shopping yay. Awesome. More
by djelane
Employees Worked With
Paul Werges
November 19, 2019
great experience overall Great place to do business and the salesman was terrific. We have done business here for 25 years and have always had a wonderful experience Great place to do business and the salesman was terrific. We have done business here for 25 years and have always had a wonderful experience More
by dd3958
November 19, 2019
My experience was comfortable. My five star review was given because my service check in specialist was informative as well as courteous The environment was also friendly and cour My five star review was given because my service check in specialist was informative as well as courteous The environment was also friendly and courteous. More
by Battsoaklwn
Employees Worked With
November 19, 2019
Replacing a window washer nozzle. Made an appointment, was greeted before my time. After the review of my issue I was shown the issue and it was fixed. Very courteous employees and I w Made an appointment, was greeted before my time. After the review of my issue I was shown the issue and it was fixed. Very courteous employees and I was in and out quickly. More
by mcsmith_j
Employees Worked With
Paul Werges
November 18, 2019
I dropped off and waited. Nothing out of the norm. I was a little late due to some road construction traffic. However, I didnt mind waiting for my oil change and they had to replace a taillight for me. I was a little late due to some road construction traffic. However, I didnt mind waiting for my oil change and they had to replace a taillight for me. More
by ShaneGoesel
Employees Worked With
November 18, 2019
Simply outstanding service I always enjoy my visits at Hawk Ford for servicing my vehicle because of the professional way they deal with me and the very personalize touch they p I always enjoy my visits at Hawk Ford for servicing my vehicle because of the professional way they deal with me and the very personalize touch they provide I appreciate them explaining all the issues that arise with my vehicle and I thank them for that greatly. More
by HARRAHSS
Employees Worked With
Kathy in the service department, Mike Hopkins, Paul Werges
