Napleton Ford of Oak Lawn

Oil change Made an appointment for an oil change, quick service no problems. I did mention a possible problem with my power steering, which was lagging at start Made an appointment for an oil change, quick service no problems. I did mention a possible problem with my power steering, which was lagging at start up from auto star/stop. Was told there was no room to look at it today since there were so many appointments in the service area. The quick shop side was going to check the power steering fluid. What oil change was completed no information as to wether the power steering fluid was low. So I believed there was no problems. More

Friendly, courteous, effcient Kept me posted,, offered approx time lines, met more than expectations. Very happy with results. Will recommend to all my friends. comfortable lounge Kept me posted,, offered approx time lines, met more than expectations. Very happy with results. Will recommend to all my friends. comfortable lounge area and clean restrooms. More

Quick Service Called for a recall and got a next day appt. was also done in the time they said, never heard of from a dealership in my past! Thanks HAWK Called for a recall and got a next day appt. was also done in the time they said, never heard of from a dealership in my past! Thanks HAWK More

Ken the shop manager and Todd Macca took great care of me. Install is a front bug deflector. The first one was not installed properly. They ordered a new one and it was installed properly. The shop manager Install is a front bug deflector. The first one was not installed properly. They ordered a new one and it was installed properly. The shop manager Ken performed the repairs personally. The inside service sales man Todd was very helpful getting this problem resolved. More

Great service I thought L. Diaz was very professional and knew his vehicles very well. I would recommend this salesman to any one! I’ve been using Hawk Ford for ove I thought L. Diaz was very professional and knew his vehicles very well. I would recommend this salesman to any one! I’ve been using Hawk Ford for over 35 years now. I’m very pleased. More

Excellent The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. More

Quick lane Got in and out quickly. The girl behind the counter who I worked with was pleasant, friendly. Usually work with a young man, Alex, who is fantastic wi Got in and out quickly. The girl behind the counter who I worked with was pleasant, friendly. Usually work with a young man, Alex, who is fantastic with his customer service. More

Could have been better Paul was great! He kept me informed and went the extra mile to ensure my satisfaction. However, my new spoiler was poorly painted. Additionally, the g Paul was great! He kept me informed and went the extra mile to ensure my satisfaction. However, my new spoiler was poorly painted. Additionally, the guy who washed my car didn’t dry it off so I had to dry it off myself. More

Awesome customer service My car was being serviced for 2 ford recall notices. While I was discussing that problem, I mentioned to my service advisor, Tod, another issue I was My car was being serviced for 2 ford recall notices. While I was discussing that problem, I mentioned to my service advisor, Tod, another issue I was having. Tod knew exactly what was wrong. He promptly made the arrangements to also get that repaired. That made my encounter at Ford a 5 star experience. Tod is a great example of how a customer should be treated. More

Third Hawk Ford vehicle. Our salesman, Ali, was fantastic! He made sure we got exactly what we were looking for in a vehicle. Ali really is a go-getter and tries to make the Our salesman, Ali, was fantastic! He made sure we got exactly what we were looking for in a vehicle. Ali really is a go-getter and tries to make the whole “car shopping “ experience tolerable. More