Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,788 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,788 reviews
October 21, 2019
It was a ok visit It was an okay visit. No one was extra nice or stood out with the exception of Ken Klein. After I contacted Ford Manufacturing and spoke with Alex Win It was an okay visit. No one was extra nice or stood out with the exception of Ken Klein. After I contacted Ford Manufacturing and spoke with Alex Winter, Ken was extremely helpful and nice. He gave grand customer service. More
by Alexislouiseshaw
Verified CustomerEmployees Worked With
Ken Klein , Ramy Modalala
October 21, 2019
Fast service When I brought in my car I was expecting everything I wanted done to take up to 6 hours, but because things were a little slow they put several people When I brought in my car I was expecting everything I wanted done to take up to 6 hours, but because things were a little slow they put several people on my car and got everything done in record time. I appreciate that kind of service. More
by herb01
Employees Worked With
All
October 21, 2019
It was fast and easy I made my appointment, came in, and was called at exactly the time of the reservation. 30 minutes later I was leaving. Total time 40 minutes. They we I made my appointment, came in, and was called at exactly the time of the reservation. 30 minutes later I was leaving. Total time 40 minutes. They were nice, friendly, on time, and quite accommodating. More
by CHIGAL520
Employees Worked With
Do not know names, I am sorry
October 21, 2019
Experience It was great they took their time and was really patient. The experience was Great. Customer service was excellent....... I would refer someone else t It was great they took their time and was really patient. The experience was Great. Customer service was excellent....... I would refer someone else to this dealership More
by Nelly
Employees Worked With
Other Employees :
Anthony Martinez, Antony Garcia, Anthony Gandara, Ramy Modalala, Luis Diaz, Mike Hopkins, Brian Ihde
October 21, 2019
Great service! I recently purchased my 2019 Ford Fusion from Hawk Ford. The salespeople were knowledgeable and competent. When it and time to service my car for an I recently purchased my 2019 Ford Fusion from Hawk Ford. The salespeople were knowledgeable and competent. When it and time to service my car for an oil change, I was pleasantly surprised it was so painless! I made an appointment, showed up and put the door in no time! I really like the idea the dealership is tending to my car vs. an oil change place. Keep up the great work Hawk Ford!!!! More
by DAWN.MCGRATH9395
Employees Worked With
Brian Ihde
October 20, 2019
If you ever think about looking for a car talk to Nick Hawk ford gave me by far the best experience ever I’m great full that nick was the sales man that helped my family he was very patient and got it done Hawk ford gave me by far the best experience ever I’m great full that nick was the sales man that helped my family he was very patient and got it done. I honestly thought I I’d have no luck getting in a car with horrible credit but nick worked his magic, thank you hawk ford for this awesome experience and nick it was a pleasure doing business with you More
by Susie
Employees Worked With
Nick Shaqra
October 19, 2019
Very good job.l like it professional employes. I gave this high ratingfor many reasons .first fast sevice second profissnal employes know what they are doing.thirdly quility of the work done on the I gave this high ratingfor many reasons .first fast sevice second profissnal employes know what they are doing.thirdly quility of the work done on the vehical.which is excellant.finally lam satisfy what have done on my car. More
by KHALED.SALMAN3222
Employees Worked With
The people who works at the quick service all of them are excellent.
October 19, 2019
Hawk Ford is the only place I will buy my cars. Excellent customer service. This is the second car I have purchased at Hawk Ford. The people were very friendly and helpful. The dealership is very Excellent customer service. This is the second car I have purchased at Hawk Ford. The people were very friendly and helpful. The dealership is very clean and welcoming. More
by Maureen
Employees Worked With
Joe Venditti
October 18, 2019
TERRIBLE - COMPLETE WASTE OF A SATURDAY Worst experience with extremely rude and incompetent service personnel. Why give an appointment and not tell you its just meant to be dropprd off. Ser Worst experience with extremely rude and incompetent service personnel. Why give an appointment and not tell you its just meant to be dropprd off. Service person EVA, was extremely rude and could care less about your car or the customer experience. As me and my 4 year old son arrive, she asks your not going to wait right? I'm like yes why. Ohh its really busy. They probably won't even look at your car until like 2pm or 3pm. Mind you, my appointment was @ 915am! I'm like what? Why wasn't I told that so I could have made arrangements to be picked up? And what was the point of scheduling an appointment? She rolls her eyes and is like, "Sir, do you want me to take your car in or not?" While I want to take off right away, I had waited for over a week for the appointment. So I said fine and called for a ride. She walks away while shaking her head. Then I finally get a call @ 343pm, mind you they close @ 4pm. And Eva tells me the technician doesn't know what suspension sound I'm talking about. Can I take a ride with him and let him know. I'm like, how can he not hear it, but fine, I'm on my way. I kid you not, exactly 8 minutes later she texts me, he left, can you come back on Tuesday! Seriously?!?! Nope...picked up my car and immediately made an appointment with Westfield Ford. 3 days later, wouldn't you know it, there was suspension work done on the car immediately prior to me buying it from a different dealership. So Eva could have immediately pulled that up. She was just to xxxx lazy and could care less about doing her job! So I wasn't making anything up. The sounds the suspension was making was not in my head! Westfield Ford immediately took care of the issue. I'm not sure a mechanic ever even took a look at my car at Hawk Ford...thanks to Eva! Stay away from Hawk Ford and terrible attitude, like Eva. More
by DML2000
Employees Worked With
Eva
October 18, 2019
Alex is the best Hawk Ford has been good to me and my vehicle. I just wish I had a chance n.v few to extend my warranty, I didn't know that it expired. I like having t Hawk Ford has been good to me and my vehicle. I just wish I had a chance n.v few to extend my warranty, I didn't know that it expired. I like having the comfort of Alex being around. More
by myblalock1
Employees Worked With
Alex
