Napleton Ford of Oak Lawn

I came here with my wife at night meet with Raul he was great we went for a test drive he took us all through the 2013 Explorer. We did'nt buy the car that night. I came back about a week latter and Ra great we went for a test drive he took us all through the 2013 Explorer. We did'nt buy the car that night. I came back about a week latter and Raul was off so Tony Martinez jump in and help us out he did everything i ask of him in a timeley matter we where able to do a deal on a explorer. Everything went very well Tony took me through the car show me how everthing worked and have told me if there is anything else i need or can't work just stop in and they will review it with me. I would buy another car from them for sure. More

good to deal with, not high pressure they were fair good to deal with, not high pressure they were fair with my trade in. Will help you set up your car the way you want it good to deal with, not high pressure they were fair with my trade in. Will help you set up your car the way you want it More

John at hawk ford was extremely helpful. He managed to work with me so i could get the car i wanted without going way over my budget. He really does take care of his customers work with me so i could get the car i wanted without going way over my budget. He really does take care of his customers More

I could not find the Ford Explorer I was looking for so I decided to look out of state. I told my sales guy what I wanted and he delivered. He was not a high pressure he gave me the facts and stood by them. decided to look out of state. I told my sales guy what I wanted and he delivered. He was not a high pressure he gave me the facts and stood by them. I am from Louisville, Kentucky and found the Explorer I wanted at Hawk Ford in Chicago, Illinois. So I decided to fly on Southwest cheap fares one way and pick it up. I love love love my new Explorer. My sales guy John Potter picked me up at the airport and was very professional. I talked to several dealerships before them and they gave me a way better interest rate too which of course made the payment lower. At the dealership they were so laid back and did not play games. I Would DEFINATELY come to Chicago again to buy from John Potter and Hawk Ford. Also the Sales Manager Joe Storti was great also. More

We went on the coldest day to just go look at cars and happen to walk into Hawk Ford not even thinking of really purchasing, when Salesman Mr. John Potter ask us of we needed any assistance, we saw a car happen to walk into Hawk Ford not even thinking of really purchasing, when Salesman Mr. John Potter ask us of we needed any assistance, we saw a car that interested us so we figured let's see what he can do for us, to our surprise we had everything we asked for in price. John and Used Car Manager Mr. Eddie Rodriguez were great in taking our questions and answering them to our satisfaction. Everyone was so helpful we were sold on what was offered to us. This was our first time at this dealer and we were very impressed with the entire dealership and all the people we came in contact with, even the financing was awesome, everything was went so smoothly. We are very happy with our new car, we would recommend this dealership we had a great experience, we are sure to tell all of family and friends. Buy American Made Cars let's keep our workforce!! Thank You very much HAWK FORD! More

I recently purchased a Certified Pre-owned vehicle from Hawk. I was happy with the way I was treated and had a fairly stress free buying experience. Overall, I'm happy with my new car. Hawk. I was happy with the way I was treated and had a fairly stress free buying experience. Overall, I'm happy with my new car. More

Please stay away HAWK FORD wanted to kill me with 3 out of 5 lug nuts on my front wheel. I had to go there 3 other times to get repairs done right of 5 lug nuts on my front wheel. I had to go there 3 other times to get repairs done right More

Quoted $115 for troubleshooting. First one in door. Waited 4 hours for results. Service writer lies, says her was looking for me when I was sitting 50 feet away from him the entire time. Says $115 is Waited 4 hours for results. Service writer lies, says her was looking for me when I was sitting 50 feet away from him the entire time. Says $115 isn't enough for troubleshooting. Now a minimum, he said MINIMUM, of $500 to continue troubleshooting. CROOKS. CROOKS. CROOKS!!!!! More

I purchased a 2006 Dodge Caravan on May 5, 2012 and signed many of papers and drove off with my van the same day. They call me on June 11th and told me the banks wants another 1,200 to 1,500 more for a signed many of papers and drove off with my van the same day. They call me on June 11th and told me the banks wants another 1,200 to 1,500 more for an additional down payment. I told them "I thought the van was mine, I have been driving it for over five weeks and i'm not giving you any more money." They call me today (June 14th) and told me I have 24 hours to return the van or they will come and take it and I will lose some of my deposit. I don't understand how they could be so heartless and tell me the van is mine and then take it back. I have been driving this van for over 5 weeks and have purchased items for the van. They know I work two jobs and have a disabled husband and mother which I drive them to the Doctors. Hawk Ford seems very shady to me. I don't understand why they told me I was approved and tell me "congratulations, you are now the owner of a 2006 Dodge Caravan" and then over 5 weeks later they want more money or they will take the van back. Do not trust Hawk Ford! More

I couldn't figure out what the clicking noise coming from my left rear tire was due to on my 2004 Lincoln Town Car. I replaced the brake pads which did nothing for the noise. I finally came up with the idea my left rear tire was due to on my 2004 Lincoln Town Car. I replaced the brake pads which did nothing for the noise. I finally came up with the idea that the noise had to be the cause of the parking brake being faulty. I tried to fix it myself but I didn't have the correct socket to take the wheel off. I took it to Hawk Ford because I was impressed by their parts department which I had used previously. I knew dealerships charged ridiculos prices but I didn't think I could fix it myself. I walked into service and was told it would be $120 to look at it. Paul also said the $120 would be put towards the cost of the repair if I decided to repair it there. Paul came back an hour later with a price of $240 to fix. I believed they would have to take off the entire rear wheel to get to the problem. I was mistaken. They took off the rear rotor and accessed it that way.There was a loose brake shoe in there making the noise. I was told they would take out the parking brake apparatus so nothing else would come loose. They did nothing of the sort. They found the loose brake pad and took it out and that was it. They didn't even take the other rear wheel off. They even charged me a $25 disposal fee, totally ludicrous. I was happy to get the clicking noise gone but I was lied to and charged for work that wasn't done. I felt physically violated when I left there. I will NEVER go there for service or anything else again. It's a rip-off machine. More