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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,550 reviews
August 09, 2019
All questions and service was performed with professionalism Professionalism and great service . This is all I have to say . I do not fill out surveys because they demand how many words you need to use. Some peo Professionalism and great service . This is all I have to say . I do not fill out surveys because they demand how many words you need to use. Some people can sum it up shortly and that should be enough More
by ajohnson25
Verified CustomerEmployees Worked With
Mark Gorokhovsky, Brittanie Cowan, Luis Diaz, Mike Hopkins, Brian Ihde, Omar Noah, Paul Werges, Eddie Rodriguez
August 09, 2019
1st time auto buyer Hawk Ford was a great experience for me as a 1st time buyer. He (Omar) answered all questions asked and was very kind and considerate. Would definatel Hawk Ford was a great experience for me as a 1st time buyer. He (Omar) answered all questions asked and was very kind and considerate. Would definately reccommend Hawk Ford to friends and family. Omar did his best at finding the right car for me as I had explained. I feel he found me a winner just what I was looking for, and in terrific shape. I'm happy to join the Hawk Ford family. Thanks everyone More
by Eddie2009
Employees Worked With
Omar Noah
August 09, 2019
Dent repair I was in and out very quickly. I had the dings looked at and got approval to repair. They were repaired and I was satisfied and out the door. I was in and out very quickly. I had the dings looked at and got approval to repair. They were repaired and I was satisfied and out the door. More
by VASQUEZDEBRA1963
Employees Worked With
Paul in service and the dent repair person.
August 09, 2019
Service recall Paul stassin got me in and out in a couple of hours we was polite and knew what he was doing thank you I will be getting my next 2 cars from hawk for Paul stassin got me in and out in a couple of hours we was polite and knew what he was doing thank you I will be getting my next 2 cars from hawk ford! More
by Dougiefresh 2020
Employees Worked With
Paul stassin
August 08, 2019
Very bad service They make me waiting 2 weeks for my appointment then . They never check my car and technician never found the issue . Really bad customer service Mana They make me waiting 2 weeks for my appointment then . They never check my car and technician never found the issue . Really bad customer service Manager and assistant Eva More
by Erik
Employees Worked With
Eva Castanon
August 08, 2019
Had a fuel line put on I brought the car in Paul helped me out immenslesly getting it installed car was ready when promised I would reccomend asking for Paul to anyone I brought the car in Paul helped me out immenslesly getting it installed car was ready when promised I would reccomend asking for Paul to anyone More
by Podwaga11%
Employees Worked With
Kevin, Paul Werges
August 08, 2019
Fast and friendly Called the day before made my appointment came in and was taken care of right alway with a smile. Waiting room was clean and a good movie on made it Called the day before made my appointment came in and was taken care of right alway with a smile. Waiting room was clean and a good movie on made it go fast. More
by Arthuro86
Employees Worked With
Alex
August 08, 2019
Fast service My car stopped suddenly due to a transmission issue. The team at Hawk was able to fix it quickly and find the warranty program to pay for it. My car stopped suddenly due to a transmission issue. The team at Hawk was able to fix it quickly and find the warranty program to pay for it. More
by Hgate
Employees Worked With
Paul Werges
August 08, 2019
My car was not fixed properly after 4 weeks in the shop I bring my car to Hawk Ford because I like the body shop very much and they do excellent work. My car was in an accident. It was in the body shop for I bring my car to Hawk Ford because I like the body shop very much and they do excellent work. My car was in an accident. It was in the body shop for 4 weeks. When I got my car back my check engine light and other lights are on on the dashboard that were not prior to the accident. There were other items that we're missed and not fixed properly. I brought this to the body shop in a service Department's attention and they told me that I may have to pay for the repairs and it may not be covered in the insurance quote., and I thought how could they return the car not fix property and would check engine lights on that will not on before.. anyway they had my car over another two weeks maybe even longer and I finally got it fixed in the insurance covered everything but all in all it was kind of a nightmare. Although they did a beautiful job on the Body Work...but the customer service is not good here More
by DaveS26
Employees Worked With
Ron, in the body shop is great to work with
August 07, 2019
Diagnose A/C failure Great service dept. Took me right away and were thorough in locating two leaks in my A/C fluid. I have two Toyota's but take them to Hawk Ford becau Great service dept. Took me right away and were thorough in locating two leaks in my A/C fluid. I have two Toyota's but take them to Hawk Ford because of the service dept. More
by smyers
Employees Worked With
Paul Werges
