Napleton Ford of Oak Lawn

Great Experience I was really happy with this experience, they actually got my truck in early and back to me the same day, even though I had it planned to be there for I was really happy with this experience, they actually got my truck in early and back to me the same day, even though I had it planned to be there for 3-5 days !!! More

Great Service Hawk Team! In the last three weeks I had taken all of our 3 Ford cars in for service. I was happy with my visit each time. The service writer Eduardo Rodriguez , In the last three weeks I had taken all of our 3 Ford cars in for service. I was happy with my visit each time. The service writer Eduardo Rodriguez , Andrea Runge and Heather were very helpful and kept me well informed on what my car needed. I like the new system on how they take care of their customers. Thanks to all at Hawk Ford! More

THESE GUYS Walk in feeling like i was limited to just a few options and i wasn't really sure what i wanted and i was just looking for a car to get me too and fro Walk in feeling like i was limited to just a few options and i wasn't really sure what i wanted and i was just looking for a car to get me too and from work nothing really special and i figured my first car was going to be a used decent car but Scott Sabella sat me down and told me what ever i was trying to do he would do everything he could to make it happen and that's exactly what he did walked me through everything and worked with me and what i was able to do financially sat me down with John Potter ( JP) to get everything together everything that they said they would do try to do and help me do got done when they said it this was the best experience buying anything in my life really really cool guys to talk to polite didn't pressure me into anything let me know what options i had what was open what would be best for me and my family and in the end they helped me get an amazing car a 2015 Ford Fiesta i love this car already and honestly any car i get in the future i will definitely be going to these guys to get it i love everything thanks guys and Scott ill make sure i check out the donut den all thanks goes to hawkford thanks you so much definitely recommend these guys to anyone buying a car More

So happy!!! Yesterday we had the privilege of going to Hawk Ford and getting a new car. Mr. Scott Sabella and Mr. Peter Przeslica went above and beyond to help us Yesterday we had the privilege of going to Hawk Ford and getting a new car. Mr. Scott Sabella and Mr. Peter Przeslica went above and beyond to help us get a great car for a great price. Very professional and extremely friendly. I will never go anywhere else to get a car after having the privlage of dealing with them. More

Amazing :) Went in yesterday with a very specific idea of a car in mind. I'm a recent graduate with limited funds. I've been looking for a new car for a while, d Went in yesterday with a very specific idea of a car in mind. I'm a recent graduate with limited funds. I've been looking for a new car for a while, did a lot of research, and went in to a few dealerships. I had pretty cruddy experiences at other places. From the moment I entered Hawk Ford, I was greeted with smiles and genuine care. I completely recommend working with Tony Martinez. We were able to agree on a very reasonable price, he had someone drive the car down and give me a full tank of gas, cleaned the car up, showed me some cool features, took a photo of me with the car, and was just so sweet. My family has bought numerous cars over the last 20 years and this was my first car (but went in to watch the process with my father before). This was by far the BEST car buying experience anyone in my family has ever had. Tony and Hawk Ford in general were very helpful and I highly recommend everyone go work with them! More

Price Match - Bait and Switch Called Tom on 10/17 to check if Hawk's tire price match coupon will be applicable to my Costco, Michelin deal. The deal included a $70 instant rebate Called Tom on 10/17 to check if Hawk's tire price match coupon will be applicable to my Costco, Michelin deal. The deal included a $70 instant rebate - was a very excellent out the door price. The benefit for me going the Hawk way - get brakes, coolant flush and oil all done at same time as tires. I broke down all Costco fees, instant rebate and out the door price for Tom who took my number. Half hour later, Tom called back and said they would match and bring in the Costco quote. Came in on 10/20 to get the work done. Eddie looks at quote, disappears- comes back almost 10 minutes later and says they will not match the instant rebate from Costco. Eddie did offer some kind of mail in rebate instead. Told Eddie and Tom that my mother bought the car from them and service regularly done by Hawk. Also reminded I called earlier that day and spoke to EDDIE to confirm work and pricing before coming in. Called Service Manager and reported what happened. Service Manager said sorry, offered no willingness to resolve. Bate and switch is what we got - we had the tires done at Costco. More

TEST DRIVE ABOUT A MONTH AGO I WAS READY TO START LOOKING FOR A NEW FOR BUT WAS NOT SURE IF I WANTED A NEW EXPLORER, OR A NEW F 150 TRUCK ,SINCE I HAD NOT DRIVEN ABOUT A MONTH AGO I WAS READY TO START LOOKING FOR A NEW FOR BUT WAS NOT SURE IF I WANTED A NEW EXPLORER, OR A NEW F 150 TRUCK ,SINCE I HAD NOT DRIVEN EITHER ONE OF THEM.. I WENT BACK LOOKING AT HAWK FORD RAN INTO A GREAT SALESMAN ANTHONY LAPORTA. WE STARTED TALKING I TOLD HIM I WAS NOT GOING TO BUY TILL JAN. OR FEB. THIS WAS SEPT. 3RD. BACK AND FORTH I WENT LOOKING AT BOTH VEHICLES ,I TOLD HIM I WOULD LIKE TO DRIVE ONE FOR A FEW HRS. HE SAID OK HE WOULD HAVE TO ASK THE MANAGER JOHN WEAVER A REAL CLASS ACT LOL NOT..... SO I SET UP THE TEST DRIVE A WEEK LATER IT WAS ANTHONYS DAY OFF BUT HE SAID HE HAD TO COME IN ANY WAY TO DEL. A CAR. WHEN I GOT THERE TRUCK WAS WAITING FOR ME GREAT GREATING .. AND THE THE BIG SQEEZE STARTING FROM THE MANAGER WEAVER . ASKING WHY CAN"T I BUY IT NOW WHY DO I HAVE TO WAIT ... AND SO ON . SO I LEFT WITH THE TRUCK CAME BACK A FEW OR MORE HRS. LATER AND TOLD ANTHONY I DIDN"T LIKE THE RIDE OF THE 150 TRUCK . AND I WOULD LIKE TO DRIVE THE EXPLORER AND HERE COMES THE MANAGER JOHN WEAVER AS IM READY TO LEAVE .. HEY WHERE YOU GOING , WELL WHAT DID YOU THINK , ARE YOU GOING TO BUY IT YOU HAD IT ALL DAY WHATS THE VERDICT, AND THEN IT GOT EVAN WORSE .. AND IF YOU REMEMBER I TOLD HIM I WAS NOT GOING TO BUY IT TILL JAN. OR FEB. ................. HE STARTED TO TRY AND BULLY ME AND INTIMIDATE ME AND YELLING AT ME FOR HAVING HIS CAR ALL DAY . AND HOW ANTHONY HAD TO COME IN ON HIS DAY OFF JUST FOR ME , AND WHAT A xxx H---L I WAS LIKE I SAID A REAL CLASS ACT. AND THEN I ASKED TO TALK TO THE OWNER LOL SAME THING IN SHORT. I WOULD NEVER BUY FROM HAWK FORD . More

UNREAL SERVICE I made an Appt for my Mothers car that was having issues. I called before hand to schedule the Appt and ask them if in fact the part is covered since I made an Appt for my Mothers car that was having issues. I called before hand to schedule the Appt and ask them if in fact the part is covered since she has the Ford Premium care and they said yes it is, she shows up for the Appt only for them to tell her IT IS NOT. Her car is a 2007 with only 44,000 miles driven by an older lady ( My Mom). Didn't offer any help at all and this isn't the first time we had an issue with this dealer. I wish I could leave 0 stars if possible. Terrible!!!!!!! More

Third time in for the same issue, made it seem like it was my issue but it was a defective part. This was a brand new car , Service people were indifferent . Will never go there again was my issue but it was a defective part. This was a brand new car , Service people were indifferent . Will never go there again More

I took my car here because I was told to come by auto trader to sell my car. My auto trader offer wasn't looked at or considered. Everything that's wrong with the vehicle was put in the appraisal by aut trader to sell my car. My auto trader offer wasn't looked at or considered. Everything that's wrong with the vehicle was put in the appraisal by auto trader, and I was still offered $1200 by auto trader. My car was inspected on the outside only and was given an appraisal of $100. When asked for an explanation, I was lied to stating that I had a engine light on and engine problems. Which was not what a certified mechanic told me. I was rudely dismissed and will NEVER do business here again. And to think I was considering changing my new car and getting a Ford from here. More