Napleton Ford of Oak Lawn

New 2015 Ford Transit Van Mo parts for 5 MONTHS!!! I've been buying vehicles here for 25 years. In the past 13 Months I bought 2 New Ford Transit Vans for over $77,000.00. When one of the trucks was 6 I've been buying vehicles here for 25 years. In the past 13 Months I bought 2 New Ford Transit Vans for over $77,000.00. When one of the trucks was 6 months old one of my employees was involved in a fender bender. Well....We have now been out of service for 5 months!!!! The parts come from Turkey and take weeks. Each time they forget a part I need to wait 8 more weeks. Today after 5 months without my brand new service truck I went in to meet the general manager (Mark Gorokhovsky). To sum up our conversation Mark said---there's nothing they can do. He has had the same situation with other Ford vehicles too! No loaner, no compensation, not even a Hawk Ford Tee Shirt!! He told me this is the problem with buying a vehicle in its first model year. My Company buys 5-6 Work trucks every year you would think they would value us. Nope. Terrible customer service!! More

Service Repair visit Everyone in the service department was pleasant and helpful. I was kept updated on the progress of my repair by Andrea. The car drives much smoother n Everyone in the service department was pleasant and helpful. I was kept updated on the progress of my repair by Andrea. The car drives much smoother now. I'm very pleased with the overall experience. More

new friendly faces It was nice to come in & not have to wait so long to be taken care of. I had Tom to help me when i came in. We filled out the concerns of the truck & It was nice to come in & not have to wait so long to be taken care of. I had Tom to help me when i came in. We filled out the concerns of the truck & i was out in a little over 5 minutes. The cashiers were also quick with my loaner car. All the new porters are polite & fast. thank you all for the new shop setup experience. Tony More

No a 'typical' car dealership~ I have not been in a dealership in several years. I expected to be jumped by every available salesman in the building. I was absolutely wrong. Karen B I have not been in a dealership in several years. I expected to be jumped by every available salesman in the building. I was absolutely wrong. Karen Boll greeted my wife and I as we entered and she could not have been more helpful. She put us in the car we wanted and we are happy we chose Hawk Ford!!! More

Good job fair price They were friendly and helpful and the work was completed on time. but the alignment machine was not working so I could not get the alignment. Everyt They were friendly and helpful and the work was completed on time. but the alignment machine was not working so I could not get the alignment. Everything else was good. More

Helpful to their customers This dealership was able to assist me with an immediate appointment, explained the issues with my car so I could understand, were courteous and helpfu This dealership was able to assist me with an immediate appointment, explained the issues with my car so I could understand, were courteous and helpful. More

Very Professional and Excellent Customer Service My latest visit was on Monday, July 6. I needed an oil change & inspections & wash. From beginning to end the service advisor, Mr. Eduardo Rodrigu My latest visit was on Monday, July 6. I needed an oil change & inspections & wash. From beginning to end the service advisor, Mr. Eduardo Rodriguez( aka, Eddie) was patient, friendly, and professional. He took time to answer all my questions More

It's like driving a whole new car! Everything was completed to absolute perfection. The brakes are smooth as silkand the starter like new. This is a fabulous dealership and when I buy Everything was completed to absolute perfection. The brakes are smooth as silkand the starter like new. This is a fabulous dealership and when I buy my next car, I'm buying it from Hawk Ford More

Safety recall 15s14 Ford issued recall on attachment bolts for the steering gear motor on my 2014 Fusion Hybrid. Service personnel were professional and kept me totally i Ford issued recall on attachment bolts for the steering gear motor on my 2014 Fusion Hybrid. Service personnel were professional and kept me totally informed. More

Highly recommended I highly recommend this dealership. I was able to get an appointment quickly and conveniently. My truck was serviced and I was out and about in an hou I highly recommend this dealership. I was able to get an appointment quickly and conveniently. My truck was serviced and I was out and about in an hour. More