Napleton Ford of Oak Lawn

Quality Service Best in service friendly & respectful. I get knowledgable answers to my questions with a respectful attitude and at fair prices that keep me coming ba Best in service friendly & respectful. I get knowledgable answers to my questions with a respectful attitude and at fair prices that keep me coming back. More

Kudos again to Hawk Ford The "gold standard" for auto dealerships. Sales, service and body shop. Have used them for over 35 years and they are fair, decent and reputable fol The "gold standard" for auto dealerships. Sales, service and body shop. Have used them for over 35 years and they are fair, decent and reputable folks. More

Tommy in costumer service was OUTSTANDING !!! Tommy in service was outstanding in his knowledge of cars and needs Bright future ahead !!!! Thank You The manager Kent remembered what I have pu Tommy in service was outstanding in his knowledge of cars and needs Bright future ahead !!!! Thank You The manager Kent remembered what I have purchased in the past ....with out looking up !!! More

Quick and Easy Check in was fast and the service we received was excellent. Everybody was friendly. Comfortable waiting room with a tv and coffee or tea to enjoy whi Check in was fast and the service we received was excellent. Everybody was friendly. Comfortable waiting room with a tv and coffee or tea to enjoy while waiting. More

Buying a Car Easiest car buying experience we have ever had, loved working with Joe Venditti! Great price and selection. we were give all the fiance options availa Easiest car buying experience we have ever had, loved working with Joe Venditti! Great price and selection. we were give all the fiance options available to us, and we're able to choose what worked best for us. More

Awesome Experience Had a problem with my Expedition, went right to service and Tom was really helpful. I had my vehicle back the next day and at no charge. Thank you! Had a problem with my Expedition, went right to service and Tom was really helpful. I had my vehicle back the next day and at no charge. Thank you! More

Taken Advantage of & Pressured I went to Hawk Ford on Saturday 7/18/2015 to inquire about a trade in for a lower car payment or refinancing my current loan for a lower car payment. I went to Hawk Ford on Saturday 7/18/2015 to inquire about a trade in for a lower car payment or refinancing my current loan for a lower car payment. As soon as I got out my car I was met by Fernando Garcia, I explained my issue and we walked in. I handed him my income information and he took my papers and went over to the desk where a few more men where. This process was lengthy. He came back and said I think the Ford Focus would work for you, so he took me outside along with my children and we test drove a 2015 ford focus- While driving I stated to Fernando that I cant afford anything new-why are we in this car. He start explaining rebates on new cars saying that it will help the negative equity on my current car. Once back at the office I was met by the finance director and he stated that they will have a good deal for me shortly and asked what payments I am looking for, I stated $300 and under- He said ok. Next Fernando took me into another office that was referred to as the "box" and the guy was printing up papers. I asked Fernando what was going on as my children and I was sitting there- He stated just sign and I will explain your options later. I asked what options- are you able to get me a lower car payment- he replied just sign - we need your signature to check the pay off amount of your car and run your credit report. So i signed the papers not knowing what they were,I felt pressured by these men and didn't want to cause a scene with my children watching-also trusting it was for authorization for my payoff and credit. After I signed the papers Fernando directed my children and I outside. Once outside there was a 2015 Ford Fusion with my plates on it sitting out front. I asked why are my plates on this car? Fernando replied this is your new car and we are able to pay off the balance of the loan on your 2011 Chevy Malibu.Congrats. I replied I didn't agree to this and this not the car I test drove. How much is this? Fernando relpied its in your agreement you signed and I said the one you said sign for payoff and credit authorization and you will explain later.. They pressured me into signing those papers and were laughing about it. ., I asked for my car back again and was told no. . They took advantage of me, pressured and tricked me into signing papers that was not what the stated they were. i asked for my car back the GM Mark Gorokhsky was laughing saying "THE DEAL IS DONE" My kids and I are emotionally devastated by this . WE DONT HAVE A CAR- HAWK FORD TOOK MY CAR THAT I ARRIVED IN AND THE CAR THAT THEY "LEASED" ME. MY CHILDREN AND I LEFT WITHOUT OUR CAR. I WANT MY CAR BACK More

Bullies My fiance was taken advantage of at this Dealership. They are great salesman if you don't know what you want because they will try to take all of you My fiance was taken advantage of at this Dealership. They are great salesman if you don't know what you want because they will try to take all of your money. It's sad in 2015 that racism still exist. But what I experienced at this Dealership is a crime. Terrible Terrible Terrible More

Help in the nick of time Great service as usual. I appreciate their expertise and help. The starter went the day before my husband had to have a cardiac procedure and stay in Great service as usual. I appreciate their expertise and help. The starter went the day before my husband had to have a cardiac procedure and stay in the hospital a few days. the service staff help desk and phone service were magnificent and they were patient in me waiting another day to pick up the van. Carol Lindsay More

Great Service Department Once again, I will say that Hawk Ford has made me a very happy customer. I was in need of tires for my truck, so I went in with the thought of having Once again, I will say that Hawk Ford has made me a very happy customer. I was in need of tires for my truck, so I went in with the thought of having to order them and wait days for them to be installed. However, much to my delight, my tires were replaced that same day. More