Napleton Ford of Oak Lawn

Staff was pleasant and genuinely helpful. Service was completed in a timely manner. Future work was discussed with my timing considered. There wasn’t a push to upsell. I will definitely retu Service was completed in a timely manner. Future work was discussed with my timing considered. There wasn’t a push to upsell. I will definitely return. More

I Came in for an oil change and tire rotation and they were done within the hour. Great fast service! Told me what my vehicle needed for additional maintenance items but was not pushy in selling them to m were done within the hour. Great fast service! Told me what my vehicle needed for additional maintenance items but was not pushy in selling them to me. More

I did not like the fact that the service rep tried to charge $30 per hour times four for labor costs. Saying my warranty company only paid$ 170 an hour and their rates are $200 per hour so I have to pay charge $30 per hour times four for labor costs. Saying my warranty company only paid$ 170 an hour and their rates are $200 per hour so I have to pay the difference.when I said no to that they somehow found another problem with my car that was not under warranty and that I had to pay $300 for the part..I’m sure from previous experiences that they are trained to somehow get money out of the customers pockets even if they have a warranty.. like the old trick a rodent chewed your wire harness More

Labor rate too expensive Waiting time was excellent I have extended warranty and nothing was covered, not even the $13 dollar part have extended warranty and nothing was covered, not even the $13 dollar part More

The experience was pleasant and hassle-free. The service was friendly and done with a smile. The service was friendly and done with a smile. More

Creo que todas las veces que he traido mis carros siempre les. An dado un gran servicio les. An dado un gran servicio More

Amber Straubing is the reason I gave the dealership a five star rating. She is so kind and professional. Amber has excellent communication skills. If I had a question and she did not have an answer, she five star rating. She is so kind and professional. Amber has excellent communication skills. If I had a question and she did not have an answer, she would find the answer that I needed and then get back to me. Amber is a GREAT representative of Hawk Ford. If you had an Amber Straubing in every department , Hawk Ford would be the #1 dealership in the region. More

This was the best experience for me buying a car, especially due to the wait from ordering. Hawk was patient with my calls, always answered my emails, and when it was ready. I was in and out in less especially due to the wait from ordering. Hawk was patient with my calls, always answered my emails, and when it was ready. I was in and out in less than an hour. Thanks especially to Nick and Joe. More

Told me service would take 4-5 hours. Worked to get own ride home and then was called in hour that it was done. I would have stayed if only an hour Worked to get own ride home and then was called in hour that it was done. I would have stayed if only an hour More

Best service, very polite, and helpful. Let’s you know if you need to replace anything Let’s you know if you need to replace anything More