Napleton Ford of Oak Lawn

Amber Straubing is the reason I gave the dealership a five star rating. She is so kind and professional. Amber has excellent communication skills. If I had a question and she did not have an answer, she five star rating. She is so kind and professional. Amber has excellent communication skills. If I had a question and she did not have an answer, she would find the answer that I needed and then get back to me. Amber is a GREAT representative of Hawk Ford. If you had an Amber Straubing in every department , Hawk Ford would be the #1 dealership in the region. More

This was the best experience for me buying a car, especially due to the wait from ordering. Hawk was patient with my calls, always answered my emails, and when it was ready. I was in and out in less especially due to the wait from ordering. Hawk was patient with my calls, always answered my emails, and when it was ready. I was in and out in less than an hour. Thanks especially to Nick and Joe. More

Told me service would take 4-5 hours. Worked to get own ride home and then was called in hour that it was done. I would have stayed if only an hour Worked to get own ride home and then was called in hour that it was done. I would have stayed if only an hour More

Best service, very polite, and helpful. Let’s you know if you need to replace anything Let’s you know if you need to replace anything More

The dealership was nice and clean, the staff was great they helped me with other questions and concerns that I had about the car. they helped me with other questions and concerns that I had about the car. More

Second purchase from them. This time around, we purchased. a 2022 Bronco WildTrak Squatch from them. The experience from start-to-finish was an exemplary one. Virtually seamles This time around, we purchased. a 2022 Bronco WildTrak Squatch from them. The experience from start-to-finish was an exemplary one. Virtually seamless. Landed at O’Hare on 07/08, Norm picked me up at 5:48am & drove me to the Oaklawn Dealership. Norm is a rockstar, by the way. I enjoyed his company. He’s good people. Mark, the sales manager was also a rockstar. Although I ultimately ended up staying at the dealership way longer than I anticipated, the Hawk Ford family took care of us. We turned our purchase into a cross country road trip. Hawk sales team also arranged the shipping to Hawaii. Can’t go wrong with this team. Also, thanks to Mr. John Crane for hooking us up. Cheers, my friends. Looking forward to working with you in the future. More

The staff with the exception of my salesman could be more friendly, but overall it was a decent experience. friendly, but overall it was a decent experience. More

My service representative was Amber. Amber couldn't have been more helpful. She kept me updated on everything, was friendly, profess tonal and respectful. Amber couldn't have been more helpful. She kept me updated on everything, was friendly, profess tonal and respectful. More

Pete was awesome! The service in QuickLane was the best. I came in for an oil change. He checked my tires and noticed two of them were bad. I trusted his judgement and The service in QuickLane was the best. I came in for an oil change. He checked my tires and noticed two of them were bad. I trusted his judgement and bought two new tires! Thank you Pete for watching out for my safety! More

The employees were very helpful. They asked and answered questions. That was my first service at this location. They asked and answered questions. That was my first service at this location. More