Napleton Ford of Oak Lawn

Very supportive- Randy was exceptionally helpful. A rating of excellent is definitely well deserving of Randy at Hawk Ford. He answered all of my questions; made arrangements for me to obtain a renta A rating of excellent is definitely well deserving of Randy at Hawk Ford. He answered all of my questions; made arrangements for me to obtain a rental car - all after regular service hours. He turned my scary transmission problems into a solution - all the while giving me trust and confidence that the vehicle would be reparied properly. I highly recommend the Hawk Ford service team to anyone with a vehicle in need of repair. More

Happy at Hawk! Everyone at the dealership was helpful and friendly, no waiting to be be greeted at the door. We got straight to what I was looking for. The staff w Everyone at the dealership was helpful and friendly, no waiting to be be greeted at the door. We got straight to what I was looking for. The staff was diligent and knowledgeable about the vehicle I was buying. No hassles, the team worked hard to secure the best deal possible and I left with what I came in for. To say the least, I love Hawk Ford!!!! More

A day at Hawk Ford Dave, our salesman at Hawk Ford took time to address our needs and was very professional. We test drove 3 vehicles and he was able to explain all the Dave, our salesman at Hawk Ford took time to address our needs and was very professional. We test drove 3 vehicles and he was able to explain all the different aspects of each car . He got us some price quotes and we were able to work out a satisfactory deal with no a no pressure presentation. We left there very happy and we will go back again thanks to Dave Mrozinski , our sales consultant and also Joseph Storti . More

Excellant Dave, the salesman and Don, the sales manager were very professional. Dave took the time to explain all of the car's features during a test drive. Whe Dave, the salesman and Don, the sales manager were very professional. Dave took the time to explain all of the car's features during a test drive. When we asked for a "no-nonsense, lowest, best price offer", they delivered in a short amount of time without the usual back and forth antics. This gave us the feeling that our time was valuable. More

They took the time to explain Andrea, Randy & Andy took the time & showed us & explained what was wrong with my car & my mom's car - when we have been coming in time after time & n Andrea, Randy & Andy took the time & showed us & explained what was wrong with my car & my mom's car - when we have been coming in time after time & no one explains anything that's been done in language we can understand. More

Excellent and timely I was in and out in less than 30 minutes and my the young man who help me was great ! My vehicle was cleaned and returned to me in record time . I was in and out in less than 30 minutes and my the young man who help me was great ! My vehicle was cleaned and returned to me in record time . More

excellent! My husband and I recently purchased a 2015 Ford F-150 from Hawk Ford. Gil and JP both helped us from start to finish. We were never pressured, a My husband and I recently purchased a 2015 Ford F-150 from Hawk Ford. Gil and JP both helped us from start to finish. We were never pressured, and they both treated us with the utmost courtesy and respect. I can confidently say that this is the most positive car buying experience I have ever had! More

Express Lane Saves Time I took my vehicle in for an oil change using Hawk Ford's Express Lane for the first time on August 26th. I arrived at 7 a.m. I also requested a front I took my vehicle in for an oil change using Hawk Ford's Express Lane for the first time on August 26th. I arrived at 7 a.m. I also requested a front end alignment check at that time. I was in and out with all services completed within an hour. This is a great way to save time while still having services performed by a certified Ford dealership. Mr. Rodriguez advised me of the fact my cabin air filter was in need of replacement and explained how far off the alignment was off. I was also informed of the "lifetime alignment" feature. Living in the Chicagoland area, being able to get one alignment a year for the life of my car is a big plus. Considering the cost of one alignment, this offer will pay for itself in a short time. More

Low ball manager This guy was your classic "if you buy it right now." We called back with better financing from our bank and low and behold my offer was off the table. This guy was your classic "if you buy it right now." We called back with better financing from our bank and low and behold my offer was off the table. He tacked another $1500 on the price we agreed on. I have bought many cars and have near perfect credit, but I've never been treated like that before. We found our car, with a better price and even better financing than my bank! Buyers out there, beware of Hawk Ford! More

Awesome Experience Purchasing my very first New Car was a bit nerve wrecking, but the gentlemen at Hawk Ford made it an enjoyable experience. I have to say, everyone wa Purchasing my very first New Car was a bit nerve wrecking, but the gentlemen at Hawk Ford made it an enjoyable experience. I have to say, everyone was friendly and very knowledgeable. Even the scariest part of signing my life away in the finance department with Joe was not as bad as I expected as we were laughing and joking through the whole experience. Thank you to all of you who took the time to calm my nerves and work with me and my family to make buying my Ford Focus a pleasant experience. More