Napleton Ford of Oak Lawn

Professional and courteous service rep. and staff As usual service was great and completed to my satisfaction. I have been coming here for service since I bought the Explorer new as well as for prev As usual service was great and completed to my satisfaction. I have been coming here for service since I bought the Explorer new as well as for previous purchases since 1998. More

Service visit Friendly, fast service. Beautiful waiting area. Everyone from the person that answered the phone to the cashier especially the girl at the service des Friendly, fast service. Beautiful waiting area. Everyone from the person that answered the phone to the cashier especially the girl at the service desk that also lives in Glen Ellyn were exceptionally helpful. More

Courteous customer relations I miss Paul Stassin. He was so helpful. One only needed to tell him the problem and it got fixed. If not done right the first time, he made xxxx sure I miss Paul Stassin. He was so helpful. One only needed to tell him the problem and it got fixed. If not done right the first time, he made xxxx sure it was fixed the second time. I do wish the service reps had individual offices as before. I brought my car in for an oil change and a leak check of power steering fluid. Alex was very good and answering all questions and in general is patient and seemingly thorough. The wait was much longer than say Jiffy Lube, but I do want a job done right and not slam bam thank you sir. Gil More

Drove away with more than I expected. Great people who tried very hard and succeeded in making my wife extremely happy. I walked in expecting to spend time learning & spending the day shop Great people who tried very hard and succeeded in making my wife extremely happy. I walked in expecting to spend time learning & spending the day shopping at a number of dealers. I drove away with a new car. Thank You. More

Two Car Oil Changes I brought both of my vehicles in for oil change and service which were done in a timely manner with no hitches. Everyone was friendly and got the job I brought both of my vehicles in for oil change and service which were done in a timely manner with no hitches. Everyone was friendly and got the job done to my expectations. More

Why can't I use my rewards dollars? I know it's a ford thing but why can't I use more than 25 dollars of my accrued dollars? I have enough to get more repairs but I can't use the rewards I know it's a ford thing but why can't I use more than 25 dollars of my accrued dollars? I have enough to get more repairs but I can't use the rewards. That's my loyalty earned and I can't use it, can't understand that More

fast and friendly service when i need itmycar my car was repaired and washed in less than two hours. ed rodriguez is the best. i called because my car was dying out and ed said bring it in right my car was repaired and washed in less than two hours. ed rodriguez is the best. i called because my car was dying out and ed said bring it in right now and asked if i need a tow to get it in, if i was uncomfortable driving it. More

Professional and on-time Appointment made easily. Service was professional and on-time. Gave good explanation of service options. Would recommend Hawk Ford for car service to Appointment made easily. Service was professional and on-time. Gave good explanation of service options. Would recommend Hawk Ford for car service to other people. More

Excellent service My service visit went very well as it has every time Im there. Every one is very friendly and professional. All my questions were answered and the ser My service visit went very well as it has every time Im there. Every one is very friendly and professional. All my questions were answered and the service was completed in a timely manner. More

Customer Service! I just want to say it was a PLEASURE to work with Alex Marcinkowski, he was polite and very professional and helpful! I went in for an oil change and I just want to say it was a PLEASURE to work with Alex Marcinkowski, he was polite and very professional and helpful! I went in for an oil change and then I was going to make an appointment for the recall on my car, Alex checked and they were able to do that after they changed my oil. My car was ready quickly. Another great experience and Hawk Ford! Cherrie Litke More