Napleton Ford of Oak Lawn

Courteous and professional service! We brought our vehicles in for recalls. The appointment setup and registration went smoothly and the drop off went quickly. The vehicles were ready w We brought our vehicles in for recalls. The appointment setup and registration went smoothly and the drop off went quickly. The vehicles were ready within hours. The the service manager was courteous and professional. The service we received was 5 star. Thank you! More

A horrible experience to begin with I was visiting here from Wisconsin. I woke to find a huge puddle of oily fluid under my truck, and the underside of the vehicle also coated with oily I was visiting here from Wisconsin. I woke to find a huge puddle of oily fluid under my truck, and the underside of the vehicle also coated with oily fluid. I drove to your service dept. early (about 8am) and spoke to the service writer. I was asked IF I had an appointment. I told him no, that I was visiting from Wisconsin, and had an emergency situation. He said "I can get you an appointment in 2-2 1/2 weeks" - UN-BELEIVABLE!!!! After relating that he would not have anyone even look at it, I again related that this was an emergency. He said to go over to the "Quick Lane" service - maybe they can "just look"! I went there, and spoke with the manager, Ed Rodriguez. He immediately agreed to look at my problem. He put it up on the rack, and found a MAJOR leak at the transmission bulkhead connector, and the underside coated with transmission fluid. He immediately agreed to fix this, verified he had the parts, and offered me a loaner car since the repair could take more than the day. The repair was completed by early the next day, and Ed put my truck back up on the rack to show me the repair, and the cleaned up underside of the truck. From the WORST possible service experience, to the best - Thanks to Ed Rodriguez. I would absolutely NOT recommend your actual service department to anyone... More

Service Dpartment This was my first time at this dealership and I was very pleased with the professionalism of the gentleman who took care of me. He was very pleasant, This was my first time at this dealership and I was very pleased with the professionalism of the gentleman who took care of me. He was very pleasant, he explained the approximate wait time and escorted me to the very warm/welcoming/friendly/clean waiting area. Stellar service from entry to exit. I'm not sure of the gentleman's name but he was awesome. More

6,000 mile service Friendly, punctual, knowledgable service. We buy all of our cars at Hawk and get them serviced there. We trust them to do it right or make it right Friendly, punctual, knowledgable service. We buy all of our cars at Hawk and get them serviced there. We trust them to do it right or make it right More

Vehicle Service As usual Hawk Ford came through again with great service and a great staff. No complaionts from me. I always get great service here and will continue. As usual Hawk Ford came through again with great service and a great staff. No complaionts from me. I always get great service here and will continue. More