Napleton Ford of Oak Lawn

Terrible service. First of all, while making my appointment over the phone I was told that the service for my vehicles recall repair will take approximately 3 hours and First of all, while making my appointment over the phone I was told that the service for my vehicles recall repair will take approximately 3 hours and a rental will be provided. When I arrived at my scheduled appointment time (10:15 am), I was told the service may take up to 3 or 5 hours and that Hawk Ford had no more rentals available; so I was forced to rent from Enterprise and while Hawk Ford paid for the rental itself, I still had to pay for insurance. After getting my rental car, I didn't bother driving home because I was under the assumption that my vehicle will be ready in 3-5 hours and instead went shopping at the mall nearby. I called 4 hours later to ask if my vehicle is ready and was told that it is being worked on as we spoke on the phone. Now that it is finally "being worked on", I asked what the estimated time would be for it to be done and was told 2 hours. So I waited those 2 hours out and returned the rental car at around 4:30 and was driven back to Hawk Ford, expecting my vehicle to be done in the next 30 minutes. When I asked my service agent if my car is ready, he said that it was barely being worked on now. He said it should take another 2 hours to complete. So 2 hours pass and my vehicle is still not ready, I ask him how much longer because I was at risk of being late to work. He said he doesn't know for sure so I request that he asks the mechanic, and was told to wait an additional 45 minutes to an hour. After a grand total of 8 and a half hours, my vehicle was finally done. By that time, I was very disappointed and extremely frustrated with Hawk Ford. - I was mislead by whomever scheduled my appointment saying that it will take 3 hours, and it turned out to take far longer than what was expected. - Was promised a rental from Hawk Ford, had to get one from Enterprise instead. - My service agent was not helpful at all, lied about my vehicle being worked on when it wasn't (twice), and didn't even bother asking the mechanic until I requested that he do. Instead of telling me that there were 24 vehicles ahead of me and that it will probably take all day, he made it seem like it will be done "soon" and ended up wasting my entire day When I finally left with my vehicle I noticed a problem immediately. Whenever I brake and accelerate, the doors lock. Almost every single time I have to brake and accelerate. This was not a problem before, mind you. Now, I have to schedule another service appointment so that this issue can be fixed. This service was a big waste of time and led to my vehicle not working properly. I was and am extremely dissatisfied and frustrated with Hawk Ford. Absolutely unacceptable. More

Vehicle Service Great service and great staff always friendly and fast very nice waiting area. It was nice to enjoy a cup of coffee while my car get an oil change. Great service and great staff always friendly and fast very nice waiting area. It was nice to enjoy a cup of coffee while my car get an oil change. More

why I continue to return to Hawk. It was time for the winter maintenance on my suv and having recently received the coupon mailing I chose a day to take it in. As I've experienced in It was time for the winter maintenance on my suv and having recently received the coupon mailing I chose a day to take it in. As I've experienced in the past, upon inspection some other problems would be detected. There were several. I chose what I could afford to have done in order of urgency. Andrew explained everything to me clearly and helped me make an intelligent decision. More

Courteous and professional service! We brought our vehicles in for recalls. The appointment setup and registration went smoothly and the drop off went quickly. The vehicles were ready w We brought our vehicles in for recalls. The appointment setup and registration went smoothly and the drop off went quickly. The vehicles were ready within hours. The the service manager was courteous and professional. The service we received was 5 star. Thank you! More

A horrible experience to begin with I was visiting here from Wisconsin. I woke to find a huge puddle of oily fluid under my truck, and the underside of the vehicle also coated with oily I was visiting here from Wisconsin. I woke to find a huge puddle of oily fluid under my truck, and the underside of the vehicle also coated with oily fluid. I drove to your service dept. early (about 8am) and spoke to the service writer. I was asked IF I had an appointment. I told him no, that I was visiting from Wisconsin, and had an emergency situation. He said "I can get you an appointment in 2-2 1/2 weeks" - UN-BELEIVABLE!!!! After relating that he would not have anyone even look at it, I again related that this was an emergency. He said to go over to the "Quick Lane" service - maybe they can "just look"! I went there, and spoke with the manager, Ed Rodriguez. He immediately agreed to look at my problem. He put it up on the rack, and found a MAJOR leak at the transmission bulkhead connector, and the underside coated with transmission fluid. He immediately agreed to fix this, verified he had the parts, and offered me a loaner car since the repair could take more than the day. The repair was completed by early the next day, and Ed put my truck back up on the rack to show me the repair, and the cleaned up underside of the truck. From the WORST possible service experience, to the best - Thanks to Ed Rodriguez. I would absolutely NOT recommend your actual service department to anyone... More

Service Dpartment This was my first time at this dealership and I was very pleased with the professionalism of the gentleman who took care of me. He was very pleasant, This was my first time at this dealership and I was very pleased with the professionalism of the gentleman who took care of me. He was very pleasant, he explained the approximate wait time and escorted me to the very warm/welcoming/friendly/clean waiting area. Stellar service from entry to exit. I'm not sure of the gentleman's name but he was awesome. More

6,000 mile service Friendly, punctual, knowledgable service. We buy all of our cars at Hawk and get them serviced there. We trust them to do it right or make it right Friendly, punctual, knowledgable service. We buy all of our cars at Hawk and get them serviced there. We trust them to do it right or make it right More

Vehicle Service As usual Hawk Ford came through again with great service and a great staff. No complaionts from me. I always get great service here and will continue. As usual Hawk Ford came through again with great service and a great staff. No complaionts from me. I always get great service here and will continue. More