Napleton Ford of Oak Lawn

Terrible Service...My car has been in 4 times in 3 months. My 5 year old car had broken down on a Sunday in October 2015 near the dealership, so because of the warranty I still had on it, I had to have it towe My 5 year old car had broken down on a Sunday in October 2015 near the dealership, so because of the warranty I still had on it, I had to have it towed it to Hawk. They finally took a look at it by Thursday and still had to contact the Lincoln warranty center to have them come out. By the time the parts were finally ordered and the car serviced, it had been over 3 weeks. I took it home and it broke down again about 2 weeks later. Again, some other work was done, and after the car was there for another 2 weeks, I got it back. Again, it broke down a few weeks later with the same issue. All the while the oil has been draining out into the engine. I took the car back after pleading with the warranty company to please allow me to take it to another dealer much closer to my home. They wouldn't allow this, so back it went to Hawk. They have had my car now for 2 weeks. I called the warranty company today and they were supposed to have gotten back to me within a few minutes. They didn't. I have absolutely NO faith in Hawk or the Lincoln warranty company. They are like robots and will only do what the warranty company asks them to do. It is MY car, not the warranty companies. I knew absolutely nothing about cars, but after doing some research on my car, have found that the Ford vehicles with the 2010 Eco boost engines have had problems with the turbos. If they knew this year/model car has had issues with the turbos, PLEASE make sure they get replaced! They are finally replacing them this time around, but all of this could have been avoided if they would have done it back in October. I, and no one in my family, will ever again buy another Ford/Lincoln vehicle for the rest of our lives! Once I get my car back, I will be trading it in for a non Ford / non Lincoln car. The turbos will go out again in about 40,000 miles. I've read up on it. Sandra More

Great Sales and Finance Staff! I initially went to Hawk Ford to redeem a promotion piece that I had received in the mail (who wouldn't want a 2016 Ford for FREE???), but I only ende I initially went to Hawk Ford to redeem a promotion piece that I had received in the mail (who wouldn't want a 2016 Ford for FREE???), but I only ended up with a lottery ticket (no win, of course) and the salesman's condolences. He did, however point me in the direction of the 2015 and 2016 Focus (my daughter has a 2011 purchased here and loves it), but it seemed too small a vehicle for me. The next offering was the Taurus, but the price was a bit beyond what I was prepared to spend. I finally settled on the 2016 Fusion, and am very pleased with it in all aspects. The Finance Manager worked with me and tried his best to get the 0% financing, but I didn't qualify. He spent a great deal of time and did get me a good percentage loan from Ford Credit and I am now the very proud owner of this vehicle! Thanks, Hawk! More

Awesome experience. Mike was patient and kind. Even with my not so great credit Mike worked with me to get me into the car I wanted. Buying a car can be quite stressful But Mike made the experience Even with my not so great credit Mike worked with me to get me into the car I wanted. Buying a car can be quite stressful But Mike made the experience quite pleasurable. More

Tire help I had an unexpected low pressure tire light come on. It was Saturday at 11am and I still had many errands to make. I was able to go to my dealership I had an unexpected low pressure tire light come on. It was Saturday at 11am and I still had many errands to make. I was able to go to my dealership for service. They fixed my problem and I was out by 12:26 to continue my day and errands. More

Terrible service. First of all, while making my appointment over the phone I was told that the service for my vehicles recall repair will take approximately 3 hours and First of all, while making my appointment over the phone I was told that the service for my vehicles recall repair will take approximately 3 hours and a rental will be provided. When I arrived at my scheduled appointment time (10:15 am), I was told the service may take up to 3 or 5 hours and that Hawk Ford had no more rentals available; so I was forced to rent from Enterprise and while Hawk Ford paid for the rental itself, I still had to pay for insurance. After getting my rental car, I didn't bother driving home because I was under the assumption that my vehicle will be ready in 3-5 hours and instead went shopping at the mall nearby. I called 4 hours later to ask if my vehicle is ready and was told that it is being worked on as we spoke on the phone. Now that it is finally "being worked on", I asked what the estimated time would be for it to be done and was told 2 hours. So I waited those 2 hours out and returned the rental car at around 4:30 and was driven back to Hawk Ford, expecting my vehicle to be done in the next 30 minutes. When I asked my service agent if my car is ready, he said that it was barely being worked on now. He said it should take another 2 hours to complete. So 2 hours pass and my vehicle is still not ready, I ask him how much longer because I was at risk of being late to work. He said he doesn't know for sure so I request that he asks the mechanic, and was told to wait an additional 45 minutes to an hour. After a grand total of 8 and a half hours, my vehicle was finally done. By that time, I was very disappointed and extremely frustrated with Hawk Ford. - I was mislead by whomever scheduled my appointment saying that it will take 3 hours, and it turned out to take far longer than what was expected. - Was promised a rental from Hawk Ford, had to get one from Enterprise instead. - My service agent was not helpful at all, lied about my vehicle being worked on when it wasn't (twice), and didn't even bother asking the mechanic until I requested that he do. Instead of telling me that there were 24 vehicles ahead of me and that it will probably take all day, he made it seem like it will be done "soon" and ended up wasting my entire day When I finally left with my vehicle I noticed a problem immediately. Whenever I brake and accelerate, the doors lock. Almost every single time I have to brake and accelerate. This was not a problem before, mind you. Now, I have to schedule another service appointment so that this issue can be fixed. This service was a big waste of time and led to my vehicle not working properly. I was and am extremely dissatisfied and frustrated with Hawk Ford. Absolutely unacceptable. More

Vehicle Service Great service and great staff always friendly and fast very nice waiting area. It was nice to enjoy a cup of coffee while my car get an oil change. Great service and great staff always friendly and fast very nice waiting area. It was nice to enjoy a cup of coffee while my car get an oil change. More

why I continue to return to Hawk. It was time for the winter maintenance on my suv and having recently received the coupon mailing I chose a day to take it in. As I've experienced in It was time for the winter maintenance on my suv and having recently received the coupon mailing I chose a day to take it in. As I've experienced in the past, upon inspection some other problems would be detected. There were several. I chose what I could afford to have done in order of urgency. Andrew explained everything to me clearly and helped me make an intelligent decision. More