Napleton Ford of Oak Lawn

$50 Deal Breaker Going to look for another dealer with integrity. Nice people no hard feelings. Today I had an interesting experience with Hawk Ford of Oak Lawn, IL Going to look for another dealer with integrity. Nice people no hard feelings. Today I had an interesting experience with Hawk Ford of Oak Lawn, IL that I'm letting the world know so that people that are considering doing business with them really should reconsider their options. Basically I arrive at this dealership expecting to sell my car at or close to the price quoted to me by Kelley Blue book online. These people proposed close to 14,000 for the car which was unacceptable for me. I counter offered at 15,500, a price closer to the Kelley Blue Book Estimate which was well over 16,000. The sales person Michael, reiterated they can only do $15,000. At the end of the negotiations I declined politely, there was nothing wrong. I go outside spoke with my wife who told me to sell it for 15,100. I call Michael back who says he's going to speak with his boss. Not 5 minutes later Michael walks out to the parking lot where I am at and says his boss will only offer $14,950. Not only was I surprised that they lowered their offer from what they had previously committed, but now Michael turns around and lies to my face saying he never said he could get $15,000 but that he would "try" to get $15,000. No thank you, that will not work for me. He then suggested I go to Carmax, telling me they might give me a better offer. In my opinion they were just being spiteful. I came in with good faith effort to negotiate a selling price and I understand they have a business to run, but to go back on their word and on top of that lie for a lousy $50 is astonishing. God Bless them, they obviously need those $50 much more than I do. More

Best car buying experience I had Micheal Schlamadinger helped make this experience so easy worry free and very comfortable ! Not to mention relatively fast! I got everything I asked Micheal Schlamadinger helped make this experience so easy worry free and very comfortable ! Not to mention relatively fast! I got everything I asked for excellent friendly staff. More

Terrible Service...My car has been in 4 times in 3 months. My 5 year old car had broken down on a Sunday in October 2015 near the dealership, so because of the warranty I still had on it, I had to have it towe My 5 year old car had broken down on a Sunday in October 2015 near the dealership, so because of the warranty I still had on it, I had to have it towed it to Hawk. They finally took a look at it by Thursday and still had to contact the Lincoln warranty center to have them come out. By the time the parts were finally ordered and the car serviced, it had been over 3 weeks. I took it home and it broke down again about 2 weeks later. Again, some other work was done, and after the car was there for another 2 weeks, I got it back. Again, it broke down a few weeks later with the same issue. All the while the oil has been draining out into the engine. I took the car back after pleading with the warranty company to please allow me to take it to another dealer much closer to my home. They wouldn't allow this, so back it went to Hawk. They have had my car now for 2 weeks. I called the warranty company today and they were supposed to have gotten back to me within a few minutes. They didn't. I have absolutely NO faith in Hawk or the Lincoln warranty company. They are like robots and will only do what the warranty company asks them to do. It is MY car, not the warranty companies. I knew absolutely nothing about cars, but after doing some research on my car, have found that the Ford vehicles with the 2010 Eco boost engines have had problems with the turbos. If they knew this year/model car has had issues with the turbos, PLEASE make sure they get replaced! They are finally replacing them this time around, but all of this could have been avoided if they would have done it back in October. I, and no one in my family, will ever again buy another Ford/Lincoln vehicle for the rest of our lives! Once I get my car back, I will be trading it in for a non Ford / non Lincoln car. The turbos will go out again in about 40,000 miles. I've read up on it. Sandra More

Great Sales and Finance Staff! I initially went to Hawk Ford to redeem a promotion piece that I had received in the mail (who wouldn't want a 2016 Ford for FREE???), but I only ende I initially went to Hawk Ford to redeem a promotion piece that I had received in the mail (who wouldn't want a 2016 Ford for FREE???), but I only ended up with a lottery ticket (no win, of course) and the salesman's condolences. He did, however point me in the direction of the 2015 and 2016 Focus (my daughter has a 2011 purchased here and loves it), but it seemed too small a vehicle for me. The next offering was the Taurus, but the price was a bit beyond what I was prepared to spend. I finally settled on the 2016 Fusion, and am very pleased with it in all aspects. The Finance Manager worked with me and tried his best to get the 0% financing, but I didn't qualify. He spent a great deal of time and did get me a good percentage loan from Ford Credit and I am now the very proud owner of this vehicle! Thanks, Hawk! More

Awesome experience. Mike was patient and kind. Even with my not so great credit Mike worked with me to get me into the car I wanted. Buying a car can be quite stressful But Mike made the experience Even with my not so great credit Mike worked with me to get me into the car I wanted. Buying a car can be quite stressful But Mike made the experience quite pleasurable. More

Tire help I had an unexpected low pressure tire light come on. It was Saturday at 11am and I still had many errands to make. I was able to go to my dealership I had an unexpected low pressure tire light come on. It was Saturday at 11am and I still had many errands to make. I was able to go to my dealership for service. They fixed my problem and I was out by 12:26 to continue my day and errands. More