Napleton Ford of Oak Lawn

Egregious Dealership The only reason I contacted this dealership was because they had one of the only two remaining 2017 Ford Tranist 250 extended wheel base low roof Ingl The only reason I contacted this dealership was because they had one of the only two remaining 2017 Ford Tranist 250 extended wheel base low roof Inglet Silver vehicles in the State of Illinois. I signed off on the paperwork, waited two weeks for delivery, walked into the dealership and was told I needed to re-sign all new paperwork (I thought that was unusual), and was delivered an F150. They switched the vehicle. When I asked the salesman why he delivered a vehicle to me that he knew clearly was not the one negotiated for, he said "I don't dispute that, but you pointed to the 150, so I thought you wanted the 150". What?!?!?! I want to stress here that the commercial salesman knew exactly the vehicle I wanted because I was very specific that a 150 was not an option due to my transporting and towing needs. So why would a dealership do this? I'm sure they'll be asking themselves that same question down the road. More

Car buying experience We didn't plan on buying a car on labor day, but my husband & son in law decided to looks. Couple of Ford Edge models when your salesman, Eric Villam We didn't plan on buying a car on labor day, but my husband & son in law decided to looks. Couple of Ford Edge models when your salesman, Eric Villamor approached them. He found out that I was had a disability & offered to bring the 2017 Ford Edge Titanium to my home nearby so that I can see & ride in it! This gesture made our entire experience truly exceptional & Eric was very knowledgeable, courteous & professional. Once at the dealership, he made the our car buying process go so much smoother despite the length of time to close the deal. We got a great deal & drove our new SUV home! Thank you Eric! We will recommend Hawk Ford in Oak Lawn & Eric To our family & friends!!! More

GREAT SERVICE I WORKED WITH THOMAS MACKEY, THIS IS NOT THE FIRST TIME I WORKED WITH THOMAS. HE IS ALWAYS VERY HELPFUL, HE GETS DONE WHAT HE SAYS HE IS GOING TO DO I WORKED WITH THOMAS MACKEY, THIS IS NOT THE FIRST TIME I WORKED WITH THOMAS. HE IS ALWAYS VERY HELPFUL, HE GETS DONE WHAT HE SAYS HE IS GOING TO DO ON A TIMELY BASIS. THE SERVICE DEPARTMENT NEEDS MORE GUYS LIKE THOMAS!! More

Take the Money and Run We bought a brand new 2017 Ford Escape, and within 2 months the alarm was dinging constantly and the alarm wouldn't set when trying to lock it. Three We bought a brand new 2017 Ford Escape, and within 2 months the alarm was dinging constantly and the alarm wouldn't set when trying to lock it. Three different trips in for service could not find or resolve the problem. The last time they told us to bring it in so they could speak with Ford engineers, and when we got it there, said they needed to keep it for 3 days. They would get us a loaner but we had to provide a credit card, which we don't have. Never mentioned having to keep the car previously. When we said we couldn't do that, they told us to try another dealer closer to our home. They were very glad to take our money to sell us the car, though. Now I have a brand new car that annoys the heck out of me with its dinging, and that I can't set an alarm on when I leave it. More

Great Service Great Professional service took care of all my issues in a reasonable time clean and friendly service just show up no appt. needed Thank You Great Professional service took care of all my issues in a reasonable time clean and friendly service just show up no appt. needed Thank You More

Horrible used car experience Used hunk of crap has been in the shop 6 times in 6 months I've only owned it for 7 months!!!!!!! Nickel and dime stuff AND big ticket items also! Used hunk of crap has been in the shop 6 times in 6 months I've only owned it for 7 months!!!!!!! Nickel and dime stuff AND big ticket items also! Horrific experience and expensive!!!!!!!!! More

Outstanding Very nice staff went above and beyond to get me what I wanted and the payments i wanted I'm very pleased will buy there again Very nice staff went above and beyond to get me what I wanted and the payments i wanted I'm very pleased will buy there again More

Professional , no nonsense. CARLOS WAS GREAT ! YOUR SERVICE WRITER GOT ME IN AND OUT QUICKLY. IT WAS A HORRIBLE NIGHT WEATHER WISE AND PAST 9:00PM. HE GOT ME PORTER KYLE ,VERY CARLOS WAS GREAT ! YOUR SERVICE WRITER GOT ME IN AND OUT QUICKLY. IT WAS A HORRIBLE NIGHT WEATHER WISE AND PAST 9:00PM. HE GOT ME PORTER KYLE ,VERY PROFESSIONAL AS WELL. MY CAR WAS DONE THE NEXT DAY. KUDOS TO THE MECHANIC! THANK YOU DAVIID NIEZABITOWSKI More

Everytime I go I am very satisfied with the service. Everything is always great. I would recommend hawk Ford too everyone for their needs. I like the short wait time for service. Good job on everything. Everything is always great. I would recommend hawk Ford too everyone for their needs. I like the short wait time for service. Good job on everything. More

Excellent work! Larry is the best mechanic around no problems no pauses he keeps it Rollin the way it should! Service writers are also always great and very smooth to Larry is the best mechanic around no problems no pauses he keeps it Rollin the way it should! Service writers are also always great and very smooth to deal with. More