Napleton Ford of Oak Lawn

FORD flushes away 5 years of loyalty my Transmission developed a large hole while under warranty (less than 5 years), but Ford refused to cover the repair in full. Hawk Ford failed me my Transmission developed a large hole while under warranty (less than 5 years), but Ford refused to cover the repair in full. Hawk Ford failed me repeatedly during my Transmission repair experience. No contact from Service Manager after initial visit. Expect him to be unresponsive to calls and emails. Aggressive sales pitch to buy a new car by men who didn't see the irony of calling the Ford I bought from them and had services by them 'worthless' while trying to sell me on the same car, only newer. Really? The one star in this review is a shout out to the service tech who diagnosed and replaced the transmission. More

Hawk Ford St Charles, apparently just like Oak Lawn I have been shopping for cars for over 30 years. My wife and I went to check out a used car, not exactly what we were looking for, but a possible I have been shopping for cars for over 30 years. My wife and I went to check out a used car, not exactly what we were looking for, but a possible second choice. The salesman was fine, took time to look up some information for us, and took us for a test drive. The disappointing part was when he brought the Sales Manager over. The first words out of his mouth were Why don't you call me when you are serious. I could have written him a check for the car we were looking at, it was as if he thought we were wasting his time. It was a weekday afternoon, and the dealership was empty. I won't return to this dealership ever, and am telling everyone I know not to bother either. I shopped here when Zimmerman owned it, was always treated well, apparently Hawk has a different attitude. If I was bothering the Sales Manager so much, he could have just stayed in his office, and not come out to make rude comments to customers. Like I said, I will never bother him again, so he can go back to surfing the web, or whatever I must have interrupted him from that upset him so much. Stay away! More

They Ripped Me Off Totally screwed me financially... Thank God I didn't but a Ford... I will never deal with FORD ever again. I offered to write check for the vehicle (C Totally screwed me financially... Thank God I didn't but a Ford... I will never deal with FORD ever again. I offered to write check for the vehicle (Camero). I had a waiting period of 10 working days to get the money out of a "Trust". I was offered financing. I refused because out of my trust I wouldn't have to pay fees or interest payments. The Finance guy told me I could take possession of the car today if I took out a 45 day loan. I refused. He insisted there would be no fees or interest charges as long as I paid off the loan before the 45 day period. I agreed. When I got the bill 3 weeks later... it was a 7-year loan agreement and there was already a $181.00 interest charge on the statement. ($181.00 on the 1st statement)?? I paid the full amount and paid off the car, but they ripped me off and the deanship refused to reimburse me the money I was told I would not have to pay. Don't buy here... they just rip you off! More

No Integrity search elsewhere This dealer will not honor advertised or internet prices. They will not even reveal the actual price until they find out where your credit rating fall This dealer will not honor advertised or internet prices. They will not even reveal the actual price until they find out where your credit rating falls even with proof of said advertising. It is quite clear that they will play"the game" on either the vehicle price or the financing to benefit their outcome. Have great credit and they will not benefit by their banks issuing a lower interest rate and will reveal a price thousands over the advertised price thus creating a higher profit on the sale. If credit comes back mediocre they will benefit from bank's premium interest rate and will then seem to work on the price of the vehicle. Either outcome shows a very high lack of integrity and consumers would do best by steering clear of this dealer who's only goal is to take as much money as they possibly can from your pocket. Transparency is nonexistent and it would be too difficult to advertise honest pricing that a consumer could rely on instead of misleading advertising to pull consumers in the door with only to be faced with the numbers game. More

My way or the highway I attempted to purchase a vehicle from Joe V at Hawk Ford and was treated terrible. This was my second attempt to buy a new vehicle from this dealersh I attempted to purchase a vehicle from Joe V at Hawk Ford and was treated terrible. This was my second attempt to buy a new vehicle from this dealership. In 2015 I made a successful deal on a Ford Explorer. This instance was completely different, after 5 minutes Joe stated this is the price I dont play games. I left the dealership but decided to call back to further attempt to negotiate. I was met with shouting over my attempts to speak and profanity laced rants about how he doesnt play games. Never again will I or my family set foot in this Ford dealership. More

Best Service I have been taking my Ford Explorer to Hawk for the past three years for maintenance and service. I have never been disappointed in their service. I I have been taking my Ford Explorer to Hawk for the past three years for maintenance and service. I have never been disappointed in their service. I deal with Andrew Rodriquez and he and his staff have always been more than accommodating to getting everything checked out on my car. Recent visit was this past Tuesday and their customer service person, Telia, was absolutely outstanding. Kudos to Hawk Ford and their exceptional service! More

Oil change and tire rotation. Stopped by to make an appointment and found they could take me right away. You don't get good customer service in most places anymore, but was actuall Stopped by to make an appointment and found they could take me right away. You don't get good customer service in most places anymore, but was actually happy when I pulled out to go home. Thank you so much Alex. More