Napleton Ford of Oak Lawn

Lying con artists This is such an annoying and sad review because as an Oak Lawn resident I'm definitely a "shop Oak Lawn" guy. My mom bought a used car here on 11/ This is such an annoying and sad review because as an Oak Lawn resident I'm definitely a "shop Oak Lawn" guy. My mom bought a used car here on 11/24. There were a couple of things wrong with it on the day she bought it but the salesman Nick Ristich , who assured my mom they would be taken care of but the service department was busy that day. Nothing major..........the passenger side mirror was broke but of course we had "his word" we could bring it back in 3-4 days and it would be taken care of............ That was 6 weeks ago. The first 2 times my 81 year old mother was told to bring the car back they told her when she got there they were too busy and to go home. The 3rd time she brought it in they took they car and held it for 4 days. She was called and told to pick up her car..........she went in and nothing had been done to the car. The lies and excuses coming from this place got more insulting and laughable as we went along. The final word came yesterday when the manager of the service department called her and said "we can't fix the mirror because you don't have anything in writing that says we will". The only thing we had was the word of the salesman Nick, which apparently doesn't count for anything at this place. It's amazing to me that a place would lose thousands of dollars of future business over a $200 mirror but that's what happened. If you're an Oak Lawn resident like I am, or if you know people in the neighborhood looking for a car, please steer them away from these lying con artists. There is nothing worse in this world than I liar but if you want to deal with liars you have to come to the right place with salesman Nick Ristich and your Oak Lawn Hawk Ford. More

Good Car Got Nice White Used Mustang. Very Happy with it. No Problems with the Car. Drives very nice. Great Gas Mileage. Fun Convertible Top. Black Conve Got Nice White Used Mustang. Very Happy with it. No Problems with the Car. Drives very nice. Great Gas Mileage. Fun Convertible Top. Black Convertible Top. More

Bought a Used Certified Car Went in and looked for a perfect car. With the help of Jesus, it was so easy. He brought up cars from other dealers and worked out numbers for every c Went in and looked for a perfect car. With the help of Jesus, it was so easy. He brought up cars from other dealers and worked out numbers for every car. We then found the perfect one and he made the process easy. Jesus was great. Totally recommend seeing him. More

Great dealer Had a great experience my salesman Anthony was the best spent 45 mins explaining the new car to my mother in law will bring all of our work to your de Had a great experience my salesman Anthony was the best spent 45 mins explaining the new car to my mother in law will bring all of our work to your dealer Nick was great just everyone the new car was clean when picked up thank youn More

Got a new F150 Very happy with my experience at Hawk Ford in Oak Lawn, IL. Anthony Gandara was very helpful and informative, and helped me find the exact truck I wan Very happy with my experience at Hawk Ford in Oak Lawn, IL. Anthony Gandara was very helpful and informative, and helped me find the exact truck I wanted. Never felt rushed or pressured. Anthony was able to get me a great deal I was happy with, and stayed in touch after the purchase to make sure I’m completely satisfied. I would highly recommend the dealership, and Anthony to all my family and friends. Thank you! More

Upbeat and Amazing I found the car I was looking for and thanks to Jesus Castellanos and Hawk Ford, I got a great deal. Certified vehicles are hard to find and I found m I found the car I was looking for and thanks to Jesus Castellanos and Hawk Ford, I got a great deal. Certified vehicles are hard to find and I found mine at Hawk Ford. The dealership was well lit and clean. Everyone was friendly and helpful. The music was up beat and the place was very busy on a Saturday night. If your searching for a new or used vehicle in Chicago- give Jesus Castellanos at Hawk Ford a call. More

Bad service After dropping car off for early appt and not hearing back from them I had to drive there to check on car because all I got was voicemail. Arrive to After dropping car off for early appt and not hearing back from them I had to drive there to check on car because all I got was voicemail. Arrive to find they haven’t done oil yet....they forgot.?? Then they do change and dont use full syn as ordered. Service manager Ken doesn’t return calls....very dissatisfied and this is my second bad experience in a row. More