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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,047 reviews
August 27, 2018
Upbeat and Amazing I found the car I was looking for and thanks to Jesus Castellanos and Hawk Ford, I got a great deal. Certified vehicles are hard to find and I found m I found the car I was looking for and thanks to Jesus Castellanos and Hawk Ford, I got a great deal. Certified vehicles are hard to find and I found mine at Hawk Ford. The dealership was well lit and clean. Everyone was friendly and helpful. The music was up beat and the place was very busy on a Saturday night. If your searching for a new or used vehicle in Chicago- give Jesus Castellanos at Hawk Ford a call. More
by MrsJazzy08
Employees Worked With
Jesus Castellanos
August 24, 2018
Bad service After dropping car off for early appt and not hearing back from them I had to drive there to check on car because all I got was voicemail. Arrive to After dropping car off for early appt and not hearing back from them I had to drive there to check on car because all I got was voicemail. Arrive to find they haven’t done oil yet....they forgot.?? Then they do change and dont use full syn as ordered. Service manager Ken doesn’t return calls....very dissatisfied and this is my second bad experience in a row. More
by Rich
Employees Worked With
Unknown
August 24, 2018
Great service and knowledge Tony was a fantastic salesman, he made the buying experience very easy and set me up with the exact vehicle I wanted. He went out of his way to make s Tony was a fantastic salesman, he made the buying experience very easy and set me up with the exact vehicle I wanted. He went out of his way to make sure I was completely satisfied with my vehicle and buying experience. I would highly recommend him to others. More
by Kmmorris45
Employees Worked With
Anthony Gandara, Brittanie Cowan
August 23, 2018
Satisfied!!!!! I came in to repair my 2012 focus and I left with a new 2018 Focus. Thanks to my Sales Associate Esteban Cintron. He saw that my old car had over 200k I came in to repair my 2012 focus and I left with a new 2018 Focus. Thanks to my Sales Associate Esteban Cintron. He saw that my old car had over 200k miles and needed repairs. His expertise and knowledge helped me find my perfect car. Thank you Hawk Ford for your great Service and Sales team! More
by Lynn
Employees Worked With
FCC bnb, Esteban Cintron
July 22, 2018
TERRIBLE experience!!! Brought my 2012 explorer in for A.C problems they told me over phone it would be $350 to repair. When i went to pick up my truck the bil experience!!! Brought my 2012 explorer in for A.C problems they told me over phone it would be $350 to repair. When i went to pick up my truck the bill changed to $450. After requesting a manager i was "allowed" to pay the $350 I was quoted. THE NEXT DAY my A.C is still not working so i was told to drop my truck off again which i did on a Tuesday by Thursday I had to CALL THEM as to status of my car, the tech hadnt looked at it yet so i complained about not having a means of transportation so they tell me to come in for rental car from Enterprise not a loaner from Ford. I pick up rental car and couldn't 3 days pass with NO WORD on my car I finally call them and was told it would be another $246 to repair a switch which may or may not fix the problem. I decline service told them to judt give me my car back which they did. Two days later my credit card was charged $243 for rental car, when i called Ford to find out why the service Manager had the nerve to tell me the rental car was a privileged. A PRIVILEGE??? YOU overbooked repairs so you couldn't see my car in a timley fashion failed to contact me in a timely manner charged me $350 for NOT REPAIRING my A.C then to add salt to injury you stick me with $243 rental car bill. #hawkford More
by Main01
Employees Worked With
Mike Jannotta
June 01, 2018
FORD flushes away 5 years of loyalty my Transmission developed a large hole while under warranty (less than 5 years), but Ford refused to cover the repair in full. Hawk Ford failed me my Transmission developed a large hole while under warranty (less than 5 years), but Ford refused to cover the repair in full. Hawk Ford failed me repeatedly during my Transmission repair experience. No contact from Service Manager after initial visit. Expect him to be unresponsive to calls and emails. Aggressive sales pitch to buy a new car by men who didn't see the irony of calling the Ford I bought from them and had services by them 'worthless' while trying to sell me on the same car, only newer. Really? The one star in this review is a shout out to the service tech who diagnosed and replaced the transmission. More
by Tim
Employees Worked With
Andrew Rodriguez
May 30, 2018
Hawk Ford sold me a Lemon This dealership is one of the worst ever. They sold me a 2006 Jetta in February 2018, and had slapped new pads on old rotors. The AC Compressor is b This dealership is one of the worst ever. They sold me a 2006 Jetta in February 2018, and had slapped new pads on old rotors. The AC Compressor is broken, radiator assembly doesn't work, and this is only part of it. I took the car in several times and they refused to take the car back unless I bought another one. Since I had paid cash I didn't have more funds to give them. Buyer beware of used cars this.dealership sells you. The problem also was that the used car manager wouldn't allow me to drive it off the lot. That should have been a deal breaker and a Red Flag right there. Plus later I didn't have heat in the car. The GM and the head mechanic tried to convince me that the car takes 30 minutes to warm up, which is not true. No car should take that long to barely warm up. Very bad customer service from management to one of the customer service reps. I am still having problems with this car now the AC isn't working had to pay for a compressor, and the car is still not working. To do anyone like this is bad, but to do a senior citizen like this is even worse. BEWARE OF HAWK FORD DEALERSHIP. THEY ARE UNETHICAL!! A Disappointed Customer More
by rjones80
Employees Worked With
Raul Figueroa
May 30, 2018
Completamente insuperable. Le quiero dar las gracias al sr.Raúl figueroa por el excelente servicio en la agencia por alludarnos en todo momento a lograr un sueño con claridad en Le quiero dar las gracias al sr.Raúl figueroa por el excelente servicio en la agencia por alludarnos en todo momento a lograr un sueño con claridad entusiasmo y sobre todo con una calidad depersona inigualable gracias nuevamente sr..Raúl figueroa y a ford hawk oak lawn por su excelente servicio. More
by Josevillasenor1430
Employees Worked With
Carl Bryant
May 14, 2018
Hawk Ford St Charles, apparently just like Oak Lawn I have been shopping for cars for over 30 years. My wife and I went to check out a used car, not exactly what we were looking for, but a possible I have been shopping for cars for over 30 years. My wife and I went to check out a used car, not exactly what we were looking for, but a possible second choice. The salesman was fine, took time to look up some information for us, and took us for a test drive. The disappointing part was when he brought the Sales Manager over. The first words out of his mouth were Why don't you call me when you are serious. I could have written him a check for the car we were looking at, it was as if he thought we were wasting his time. It was a weekday afternoon, and the dealership was empty. I won't return to this dealership ever, and am telling everyone I know not to bother either. I shopped here when Zimmerman owned it, was always treated well, apparently Hawk has a different attitude. If I was bothering the Sales Manager so much, he could have just stayed in his office, and not come out to make rude comments to customers. Like I said, I will never bother him again, so he can go back to surfing the web, or whatever I must have interrupted him from that upset him so much. Stay away! More
by efdeng3
Employees Worked With
John Gomez
April 13, 2018
They Ripped Me Off Totally screwed me financially... Thank God I didn't but a Ford... I will never deal with FORD ever again. I offered to write check for the vehicle (C Totally screwed me financially... Thank God I didn't but a Ford... I will never deal with FORD ever again. I offered to write check for the vehicle (Camero). I had a waiting period of 10 working days to get the money out of a "Trust". I was offered financing. I refused because out of my trust I wouldn't have to pay fees or interest payments. The Finance guy told me I could take possession of the car today if I took out a 45 day loan. I refused. He insisted there would be no fees or interest charges as long as I paid off the loan before the 45 day period. I agreed. When I got the bill 3 weeks later... it was a 7-year loan agreement and there was already a $181.00 interest charge on the statement. ($181.00 on the 1st statement)?? I paid the full amount and paid off the car, but they ripped me off and the deanship refused to reimburse me the money I was told I would not have to pay. Don't buy here... they just rip you off! More
by Tim
Employees Worked With
I did not deal with Thomas Rekosh , thomas rekosh
