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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 07, 2019
Worst experience Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and a Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and again today to have completely different problems needed repair on the written sheet. Have never been so disappointed in a company before. More
by mmmcdevitt
Verified CustomerEmployees Worked With
Oscar Rivera and tod maca
May 07, 2019
Excellent service I brought my car in for a number of repairs and for some body work. I dealt with Kevin on the service side and Ron on the body shop side. Both of the I brought my car in for a number of repairs and for some body work. I dealt with Kevin on the service side and Ron on the body shop side. Both of them provided excellent service. Despite the fact that I interrupted Kevin‘s dinner was a laundry list of things that needed to be done, he provided timely and incredibly friendly service. Kevin even went out of his way to call me on his day off to bring me up to speed with A number of the issues. This is the first time that I have ever used hawk, and I can assure you that I will return if the occasion should arise again in the future. Working with Kevin and Ron was incredibly easy. More
by RYan
Employees Worked With
Kevin Mcglennon (not sure this is his last name, but it was Irish!) and Ron Dumont in body shop
May 07, 2019
Not all dealerships are alike I went to a different Ford Quick Lane, because it was closer to my house. The other dealer just wanted to sell me a new tire, because there was a "bub I went to a different Ford Quick Lane, because it was closer to my house. The other dealer just wanted to sell me a new tire, because there was a "bubble in it." I went to Hawk Ford, where I bought the car. I have tire insurance and was told that there was a nail in my tire. The tire was replaced, and I was kept apprised of everything (they had to get a tire from their warehouse) while I was waiting. It was replaced and I was on my way! Not all service centers or dealers are like. I have been pleased with Hawk Ford and will continue to use them. More
by Daphne
Employees Worked With
Don't remember
May 07, 2019
Good experience At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointme At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointment was available in the afternoon. After bringing my vehicle in, Eva in service was right on with getting the process started. After about 45 minutes she came back and told what the problem was, she also said the part was in stock and my vehicle would be ready in a couple of hours. She also handled the extended warranty process for me. All in all I was very pleased with the service I received !! Keep up the good work !! More
by j.marks
Employees Worked With
Eva at the service counter
May 07, 2019
The staff at Hawk Ford were great! The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford to anyone who asks. More
by KELVIN5
Employees Worked With
Ramy Modalala
May 07, 2019
Pleasant and not stressful. The serviceman, Oscar, went above and beyond. He found a loaner car before I even asked for one! Hawk Ford has a great service dept. I have never h The serviceman, Oscar, went above and beyond. He found a loaner car before I even asked for one! Hawk Ford has a great service dept. I have never had problem with them.The customer is first with the service team. More
by SMSHAUGHNESSY2012
Employees Worked With
Oscar Rivera
May 07, 2019
it all went good and fast all went well and i was happy that is all i can think of right now i dont know what more i can say is that ok all went well and i was happy that is all i can think of right now i dont know what more i can say is that ok More
by GRASSO_THOMAS
Employees Worked With
Mike Hopkins
February 26, 2019
Horrible Service and Customer Service The absolute worst customer service I’ve ever experienced. On Saturday, February 23, 2019 I took my car for service. During the multipoint inspection The absolute worst customer service I’ve ever experienced. On Saturday, February 23, 2019 I took my car for service. During the multipoint inspection they identified some additional issues including an issue with the power steering totaling $1609. I agree to the work, they fixed the car, I paid and went on my way. On Monday, February 25, 2019 the inside of the car filled with nauseous smoke and it smelled like the car was on fire. The car is taken back to the dealership, we wait a hour and a half and are not given the status of the vehicle. I ask the customer service rep about the status of the car, he doesn’t know if the car was serviced or the diagnosis. Finally he checks with the mechanic and tells me that he has to replace the hose that they already replaced on Saturday! Additionally they don’t have the part, I’m shuffled off to the cashier with no additional details or timelines. I ask to speak to a manager, Nick (Sales Manager) comes out and he tells me that he didn’t do it (seriously?). No apologies or empathy, nothing but lack luster energy. After this incident, I will not spend any more of my hard earned money with Hawk Ford! More
by LMHardy
Employees Worked With
Nick (Sales Manager)
February 23, 2019
I'LL BE BACK! Very nice team at Hawk Ford, Anthony G was a pleasure to work with and his manager Eddie did a good job making the deal work well for all of us. Win W Very nice team at Hawk Ford, Anthony G was a pleasure to work with and his manager Eddie did a good job making the deal work well for all of us. Win Win!!! I'll be back to buy again for my daughter and wife More
by Steve
Employees Worked With
Ed Rodriguez, Anthony Gandara, Brittanie Cowan
February 14, 2019
Waiting game I was shown several vehicles that did not fit the types of packages I was asking specifically to see. It was a game of back and forth, I didn’t care f I was shown several vehicles that did not fit the types of packages I was asking specifically to see. It was a game of back and forth, I didn’t care for the dramatics of it all. When I reported that I was not comfortable with purchasing a vehicle that was not what I wanted, I was told by the salesman that I lost him a certain amount of money- very inappropriate comment considering I waited at least 1 hour to be seen a car that wasn’t what we asked to see. While waiting for the aforementioned vehicle I asked clarifying question about what type of car was being brought to the dealership the salesman admited to not knowing- just an awkward encounter. I bought a vehicle at Countyside Autobarn with no back and forth and great service- would highly recommend them. I would never recommend Hawk Ford in all sincerity, there’s a reason they have to buy a bunch of radio and TV as space. More
by Pat
Employees Worked With
Nick
