Napleton Ford of Oak Lawn

The dealership especially the body shop was fantastic. Juan in the body shop gave me great service and my car came out great! Juan in the body shop gave me great service and my car came out great! More

I brought my car in for service due to a recall and told them about the related issues when I scheduled to being it in. When I dropped it off I asked for an estimate on how long it would take and was told them about the related issues when I scheduled to being it in. When I dropped it off I asked for an estimate on how long it would take and was told one hour. After four hours I called to check on it and was told someone would call me back. Two hours latwe they called and said it was ready. I picked it up about an hour later and they had not done anything! Issues related to the recall were still evident (guage was off, electronic readouts of mpg and mileage ro go until run out of gas were erratic and off). I didn't even go a block and brought it back. When I told my advisor, she said those issues wouldnt be related to the recall when they were the exact things listed as possible problems. A colleague indicated it could be but they couldn't get me in for over a week. It was already after 3 on a Saturday. I then dis a chat on line and asked to whom I could write a letter of concern and was told it could be handled through the chat. They said a manager would get back with me. But they did not know when. I pressed as to whether I could expect it that day (Saturday), the following day (Sunday), or the next day ( Monday), thinking I might have to wait until Monday since it was a Sat eve. They would not give an answer. Well, it is now a full five plus days later (chat was Saturday about 5 and it is now Wednesday at 8:40 pm) and I haven't heard a thing. They obviously do not care. Do not fo ro this dealership for service. More

Fay was very easy to deal with and very informative. We have purchased three vehicles from Hawk Ford We have purchased three vehicles from Hawk Ford More

Pete, Donnie, and Jimmy in the Quick Lane are all fantastic. Informative, helpful, and straight to the point. They even provided me with a list of recommended work that my car needed I wasn't even aw fantastic. Informative, helpful, and straight to the point. They even provided me with a list of recommended work that my car needed I wasn't even aware of! That's service. More

Your Quick Lane Oil Change Dept Is awesome! Both Connor and I believe his name is Peter are extremely professional, courteous and very pleasant and easy to deal with. Great job hiring them to b Both Connor and I believe his name is Peter are extremely professional, courteous and very pleasant and easy to deal with. Great job hiring them to be a part of your team ! More

I was very pleased at the speedy and correct and well dine service. I will be back. dine service. I will be back. More

Always friendly and courteous. Didn't have to wait very long even though they were busy Didn't have to wait very long even though they were busy More

In and out. Very efficient and don’t wait long to be serviced. It’s Very efficient and don’t wait long to be serviced. It’s More

The car was ready when they said, kept me informed. I was happy for that. I was happy for that. More

I'm very satisfied with the service. They were very helpful it didn't take me long to find out about my car. They were very helpful it didn't take me long to find out about my car. More