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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,047 reviews
May 07, 2019
Brand new car came with amazing customer service! It was a great experience to have a salesman truly care and want to teach. Came in for service came out with a new car! It was a great experience to have a salesman truly care and want to teach. Came in for service came out with a new car! More
by MARELLYCARRETERO
Verified CustomerEmployees Worked With
Dan from Finance was also a HUGE help! , Anthony Gandara
May 07, 2019
Came in for service on focus I have always had great experiences at this dealership, except the last time when Jesus was arguing with me and pushing us to buy a truck. John Swets I have always had great experiences at this dealership, except the last time when Jesus was arguing with me and pushing us to buy a truck. John Swets and Tom were both great salespeople, but it's the finance people who get my business. They are the ones who make the deal go through. They are why we come back to Hawk. More
by bachseitekennels
Employees Worked With
Jon Swets
May 07, 2019
Kentucky Ken Service was as specified and the wait wasn’t as long as it has been in n the past. Very courteous professional staff. I will definitely recommend..Som Service was as specified and the wait wasn’t as long as it has been in n the past. Very courteous professional staff. I will definitely recommend..Some of the ydear More
by drrock1992
Employees Worked With
None
May 07, 2019
RECALL PART-fORD fOCUS The service to put in the part took about an hour. The wait was short and I enjoyed the hot chocolate while waiting, The service was very good. The service to put in the part took about an hour. The wait was short and I enjoyed the hot chocolate while waiting, The service was very good. More
by mayanz
Employees Worked With
Paul Stassin
May 07, 2019
Worst experience Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and a Second time in a year we have left hawk ford only to have another problem, costing about 1,500, arise. Had multi point inspection done last week and again today to have completely different problems needed repair on the written sheet. Have never been so disappointed in a company before. More
by mmmcdevitt
Employees Worked With
Oscar Rivera and tod maca
May 07, 2019
Excellent service I brought my car in for a number of repairs and for some body work. I dealt with Kevin on the service side and Ron on the body shop side. Both of the I brought my car in for a number of repairs and for some body work. I dealt with Kevin on the service side and Ron on the body shop side. Both of them provided excellent service. Despite the fact that I interrupted Kevin‘s dinner was a laundry list of things that needed to be done, he provided timely and incredibly friendly service. Kevin even went out of his way to call me on his day off to bring me up to speed with A number of the issues. This is the first time that I have ever used hawk, and I can assure you that I will return if the occasion should arise again in the future. Working with Kevin and Ron was incredibly easy. More
by RYan
Employees Worked With
Kevin Mcglennon (not sure this is his last name, but it was Irish!) and Ron Dumont in body shop
May 07, 2019
Not all dealerships are alike I went to a different Ford Quick Lane, because it was closer to my house. The other dealer just wanted to sell me a new tire, because there was a "bub I went to a different Ford Quick Lane, because it was closer to my house. The other dealer just wanted to sell me a new tire, because there was a "bubble in it." I went to Hawk Ford, where I bought the car. I have tire insurance and was told that there was a nail in my tire. The tire was replaced, and I was kept apprised of everything (they had to get a tire from their warehouse) while I was waiting. It was replaced and I was on my way! Not all service centers or dealers are like. I have been pleased with Hawk Ford and will continue to use them. More
by Daphne
Employees Worked With
Don't remember
May 07, 2019
Good experience At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointme At first the gentleman said they had no appointments available when I called. But after speaking to the young lady in scheduling she said an appointment was available in the afternoon. After bringing my vehicle in, Eva in service was right on with getting the process started. After about 45 minutes she came back and told what the problem was, she also said the part was in stock and my vehicle would be ready in a couple of hours. She also handled the extended warranty process for me. All in all I was very pleased with the service I received !! Keep up the good work !! More
by j.marks
Employees Worked With
Eva at the service counter
May 07, 2019
The staff at Hawk Ford were great! The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford The sales person was very detailed and attentive to my needs. The entire process was made easy by the staff at Hawk Ford. I would recommend Hawk Ford to anyone who asks. More
by KELVIN5
Employees Worked With
Ramy Modalala
May 07, 2019
Pleasant and not stressful. The serviceman, Oscar, went above and beyond. He found a loaner car before I even asked for one! Hawk Ford has a great service dept. I have never h The serviceman, Oscar, went above and beyond. He found a loaner car before I even asked for one! Hawk Ford has a great service dept. I have never had problem with them.The customer is first with the service team. More
by SMSHAUGHNESSY2012
Employees Worked With
Oscar Rivera
