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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
May 07, 2019
DPF REPAIR I wanna start by saying that Kevin in the service department is very courteous, and understanding of people and their time. Kevin made sure to inform I wanna start by saying that Kevin in the service department is very courteous, and understanding of people and their time. Kevin made sure to inform me the length of time for the part, install time and how long I would need a loaner. Hawk Ford has a great service and sales team, because of this I only shop at hawk! More
by ALECNVINNY0712
Verified CustomerEmployees Worked With
Yaz Rabah , Nick Shaqra, Mo Yousef
May 07, 2019
Fast and Courteous I always go to the quick lane for my oil changes. Alex is the best with his pleasant demeanor and his personable professionalism, makes the wait much I always go to the quick lane for my oil changes. Alex is the best with his pleasant demeanor and his personable professionalism, makes the wait much more manageable. He also gives you an estimated wait time and I've never waited past that! I wouldn't go anywhere else. More
by eveanbury
Employees Worked With
Alex
May 07, 2019
Bad battery On no notice they got me in and out with a new battery after it was determined that’s what it was. Great communication between the workers and the ser On no notice they got me in and out with a new battery after it was determined that’s what it was. Great communication between the workers and the service team. More
by DAPUCHED
Employees Worked With
Joe Venditti
May 07, 2019
Consistent service Always consistent service every time I bring my work truck in for service. The staff is friendly, knowledgeable and efficient. The amenities in the wa Always consistent service every time I bring my work truck in for service. The staff is friendly, knowledgeable and efficient. The amenities in the waiting area is a nice touch. More
by OOklathemok
Employees Worked With
Alex
May 07, 2019
Half and Half This is a twofold review...... **please read entire review** The experience with my salesman Ramy was awesome !! Upon entering the dealership (2 This is a twofold review...... **please read entire review** The experience with my salesman Ramy was awesome !! Upon entering the dealership (2/2019) ,he greeted me and I proceeded to tell him my game plan to trade in my existing SUV . After the normal back-n-fourth I settled on a vehicle and acceptable terms. The ENTIRE purchasing experience was great !! The SUV I choose had some stripes that I didn’t like so as part of the deal he mentioned that I could come back at a later date to have the stripes on both sides removed (for free). Fast-forward to 4/25/2019 Ramy arranged for me to have a loaner during the duration of the stripe removal and I had them do a aftermarket installation as well . At this point I’m dealing with SERVICE DEPT. ONLY ! The service guy assigned to my vehicle name is Ken ,he assured me that my vehicle was going to be ready for pickup Monday (4/29/19). Monday afternoon I called the service dept to inquire about the status and were told by the operator that my service rep would reach out to me (Ken).He never did. I called 5-6 hours later and were told that he’ll call me back , so i was transferred to his voicemail and left a message. He did call me that evening to tell me that my vehicle wasn’t finished, I mentioned to him that not being able to pick my vehicle up that evening was going to be a MAJOR INCONVENIENCE for me and negatively affect my schedule he rest of the week. He NEVER OFFERED A APOLOGY but immediately attempted to throw my Salesman under the bus . Everyone I talked to mentioned that it’s the SERVICE REP responsibility to communicate with the customer .My entire experience with Ken was f---ing terrible, he fail to communicate with me whatsoever and out of the 3-4 times we talked (on phone/in person) HE NEVER OFFERED A APOLOGY !! He acted as if I was getting on his nerves !! Extremely BAD customer service!! After I got my vehicle back , I noticed that my 4foot step ladder was missing . This time I dealt with Ramy and the end result was he had a car porter deliver it to my house as a result of the inconvenience!! If you need to purchase a vehicle RAMY is the person you need to see !! When I need to take my vehicle in for routine maintenance I’ll take it to ANOTHER FORD DEALERSHIP before I deal with Ken again !! RAMY-5 stars Service guy Ken- 0 stars More
by NROB89
Employees Worked With
Ken, Ramy Modalala
May 07, 2019
Excellent service Every time my wife or I bring our vehicles in everything is done correctly and always the staff is friendly and the price is competitive Every time my wife or I bring our vehicles in everything is done correctly and always the staff is friendly and the price is competitive More
by thebrearleys
Employees Worked With
Paul
May 07, 2019
Always a Pleasant Experience I have been here a handful of times for my Focus and everyone here is always a pleasure to deal with. This location has consistent amazing customer se I have been here a handful of times for my Focus and everyone here is always a pleasure to deal with. This location has consistent amazing customer service and I am always pleased. As long as I own a Ford I will always come here to get my vehicle serviced. More
by B.CROSBY09
Employees Worked With
Paul Stassin
May 07, 2019
Stellar Service Lost power steering. Brought car in and within 2 hours was called to let me know what issue was. Dealt with Oscar Rivera. Excellent service! Lost power steering. Brought car in and within 2 hours was called to let me know what issue was. Dealt with Oscar Rivera. Excellent service! More
by BGREENE5
Employees Worked With
oscar rivera
May 07, 2019
Oil change Great service friendly staff good job boys and girls keep up the good work . One thing I don’t understand why it’s 150.00 per dDiagnosis. When you’re Great service friendly staff good job boys and girls keep up the good work . One thing I don’t understand why it’s 150.00 per dDiagnosis. When you’re handed a sheet with several things listed that need to be fixed. More
by wcoleman6363
Employees Worked With
Anthony Martinez
May 07, 2019
TAKKEN CARE OF VERY WELL BY YOUR STAFF Staff explained what was happening all through the process, they were kind and courteous. They also made sure that I received a decent loaner while th Staff explained what was happening all through the process, they were kind and courteous. They also made sure that I received a decent loaner while the Escape was being repaired More
by GDAL
Employees Worked With
Oscar, Julie Vega
