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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 10, 2019
repair rear camera Oscar Rivera was the first person that I saw in the service area as I had a early appointment 7:00 am He was very helpful he got me all checked in and Oscar Rivera was the first person that I saw in the service area as I had a early appointment 7:00 am He was very helpful he got me all checked in and got me a ride to work that morning,he was very pleasant to work with.Albert Lopez gave me a ride to work he was also very pleasant and also offered me a ride back if needed,both of these gentlemen were so nice that it just made my day. thank you More
by JIMCHRISTENSEN
Verified CustomerEmployees Worked With
Oscar Rivera,Albert Lopez
May 10, 2019
Techs need to learn how to read tires Techs in the Quick Lane department just don't get it. Scan the bar code on the door, then read the tires. If they don't match ask the owner. Don't fil Techs in the Quick Lane department just don't get it. Scan the bar code on the door, then read the tires. If they don't match ask the owner. Don't fill the tires well below the pressure recommended on the tire. Back in the "OLD DAYS" a person would inflate tires up to 10% less than the cold max as stated on the tire sidewall to allow for expansion. For example, a tire designed to contain 80lbs of air can be filled to 72 pounds. BUT, when a tech REMOVES air from said tire down to 35psi, we are quickly approaching the debacle of the mid 90's when all those Explorers were flipping/rolling over. Think about it Hawk Ford and all other Ford dealers More
by FSHFNATK1
Employees Worked With
Quick Lane team
May 10, 2019
Feeling Thankful Kevin I walk in to my and appointment and Kevin stated they could check my car I almost fell to the floor I have not experience this kind of service in past I walk in to my and appointment and Kevin stated they could check my car I almost fell to the floor I have not experience this kind of service in past 30 yrs I've being dealing with Ford they fixed my car in 3hrs and they gave me a ride home they came and pick me up my car is running beautiful I took my car to another Ford dealer they said they fixed it still ran the same so I just want to Thank Kevin and Hawk dealership for there service More
by marylou.mora
Employees Worked With
Kevin
May 10, 2019
Extremely disappointed A very disappointing service visit.. On line appointment or service writer issue. Lack of return calls from service writer to service manager. Had t A very disappointing service visit.. On line appointment or service writer issue. Lack of return calls from service writer to service manager. Had to bring vehicle back a second day.... More
by MYKEB22
Employees Worked With
Oscar Rivera
May 10, 2019
Got Me In And Out!! Was Friendly And Got Me In And Out With In A Hour !! Great Job. Dont have anything else to say. was in for a recall on my airbag. Was Friendly And Got Me In And Out With In A Hour !! Great Job. Dont have anything else to say. was in for a recall on my airbag. More
by LUCKYPENNY1960
Employees Worked With
Brittanie Cowan
May 09, 2019
Amazing service above and beyond! Car was towed in. Car was received back on time as promised. They even fixed a factory recall while it was in! Was truly impressed Car was towed in. Car was received back on time as promised. They even fixed a factory recall while it was in! Was truly impressed More
by KMELVIN080356
Employees Worked With
Unknown, Fernando Garcia, Antony Garcia, Ramy Modalala
May 09, 2019
Great service Crew busted their butts getting the parts in early, and I got my car back when I needed it, with a loaner set up too! Crew busted their butts getting the parts in early, and I got my car back when I needed it, with a loaner set up too! More
by JOSEPH.SUTALO
Employees Worked With
Kevin
May 09, 2019
Very good service Customer service at the repair center is very pleasant and carrying, they ask additional questions about problems or any other concerns you may have Customer service at the repair center is very pleasant and carrying, they ask additional questions about problems or any other concerns you may have. They come back with your time repair and estimates very quickly. I was very pleased. More
by teresadiaz1965
Employees Worked With
Paul Stassin
May 09, 2019
Very good Because the service was excellent and service reps are very Knowledgeable about there job and Paul S. Is away friendly and explain the problem with y Because the service was excellent and service reps are very Knowledgeable about there job and Paul S. Is away friendly and explain the problem with your vehicle More
by VBSSCRAP
Employees Worked With
Paul S. In service
May 09, 2019
Recall fixed the gas tank recall was very quick and friendly and did all they things to make it safe for me.do all of my service there. fixed the gas tank recall was very quick and friendly and did all they things to make it safe for me.do all of my service there. More
by CURT11091945
Employees Worked With
Ed Rodriguez, Julie Vega
