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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
May 20, 2019
I never been happy with Hawk Ford I have had trouble with my vehicle since the date of purchase, I’ve dealt with Sales manager and service manager in the past and I’ve not been happy a I have had trouble with my vehicle since the date of purchase, I’ve dealt with Sales manager and service manager in the past and I’ve not been happy all they did was give me excuses/explanations that would cost me. The customer service is excellent but the ownership of their faults are terrible. I only go to this dealership because I purchased my used vehicle from them. Also the service department does not support Quick Lane it’s been stated that they have to clean up behind them and it’s always an additional cost to customer. If Quick Lane is so bad why does it exist? More
by d.aimee
Verified CustomerEmployees Worked With
Mo Yousef, Alby Martinez
May 20, 2019
Customer Service Karen Bill did an amazing job helping me find the perfect at the best price and gave some of the best customer service I’ve ever experience. She truly Karen Bill did an amazing job helping me find the perfect at the best price and gave some of the best customer service I’ve ever experience. She truly cares about her customers and it shows. More
by Kimberly.braasch
Employees Worked With
Karen Boll
May 18, 2019
Fantastic experience I feel like they treat you like you're part of there family, very helpful, very patient and they work with you to get the vehicle you select. I feel like they treat you like you're part of there family, very helpful, very patient and they work with you to get the vehicle you select. More
by mrhlfjr2
Employees Worked With
Nick Shaqra, Fernando Garcia, Brian Ihde
May 18, 2019
Helpful I had my car towed in and the service representative was able to assist me over the phone. I was able to pick my car up the following morning. I had my car towed in and the service representative was able to assist me over the phone. I was able to pick my car up the following morning. More
by RLHICKS75
Employees Worked With
Kevin
May 17, 2019
Oscar, the assistant service manager,is great! I was stranded on the highway when some debris flying off a truck flew under my Escape and ripped a hole in my gas tank. I was towed past the closest I was stranded on the highway when some debris flying off a truck flew under my Escape and ripped a hole in my gas tank. I was towed past the closest Ford dealer who said they were too busy to check on my car. Oscar said we're never too busy to help so we landed at Hawk. Best thing! Oscar and the service manager pushed my car onto a rack, saw the problem, rented me a car, got the new tank, installed it, and gave it back to me as promised. They were ready and willing with a smile and a handshake. Would recommend them to anyone More
by stevebarack
Employees Worked With
Oscar and Don
May 17, 2019
maintence/service Good service always Oscar was very nice Larry is the Best ever I was told everything I needed so Oscar made me an appointment .Thanks Good service always Oscar was very nice Larry is the Best ever I was told everything I needed so Oscar made me an appointment .Thanks More
by maestock
Employees Worked With
Alby Martinez
May 17, 2019
Quick lane services Service is great but I m unable to get my points in my ford pass app. Help will be appreciated . I serviced my two car but not getting any points. Service is great but I m unable to get my points in my ford pass app. Help will be appreciated . I serviced my two car but not getting any points. More
by tnboby
Employees Worked With
Not remember
May 17, 2019
Too many trans problems Very disappointed with this Ford Focus , nothing but trans problem. This cluch was worked in more than 3 times. It took 6 days to get my car back. Very disappointed with this Ford Focus , nothing but trans problem. This cluch was worked in more than 3 times. It took 6 days to get my car back. More
by LINDARYS50
Employees Worked With
Kevin
May 17, 2019
Well done! Kevin took care of me immediately, remembered me from last visit and listened to my needs. Would work with Kevin again he works long hours and went ab Kevin took care of me immediately, remembered me from last visit and listened to my needs. Would work with Kevin again he works long hours and went above and beyond! More
by Tbollinger22
Employees Worked With
Kevin at service desk.
May 17, 2019
Perfect Top notch, no pressure to buy. Great prices and product. Very knowledgeable employees. Couldn't ask for a better sales experience. Very happy with our Top notch, no pressure to buy. Great prices and product. Very knowledgeable employees. Couldn't ask for a better sales experience. Very happy with our new purchase. More
by SMALEWSKI
Employees Worked With
Brian Ihde
