Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,053 reviews
May 23, 2019
Had my passenger air bag replaced to to a recall. The staff were courteous and efficient. The wait was less than the four hour predicted so that was great. I appreciated the free coffee and WiFi whi The staff were courteous and efficient. The wait was less than the four hour predicted so that was great. I appreciated the free coffee and WiFi while waiting. More
by Jacque
Verified CustomerEmployees Worked With
Oscar Rivera/Assistant Sales Manager
May 22, 2019
Poor customer service. Representative wasn’t qualified. Don’t care about the issue at hand. Waved me off. I’ve bought several Vehicles here. Can always take my money elsew Representative wasn’t qualified. Don’t care about the issue at hand. Waved me off. I’ve bought several Vehicles here. Can always take my money elsewhere. More
by DEMETRIUSMCLOYD
Employees Worked With
Mark Gorokhovsky
May 22, 2019
Service Great customer service! It was a pleasure servicing my car there! Tod the service manager took care of me and my car, great experience at this dealer Great customer service! It was a pleasure servicing my car there! Tod the service manager took care of me and my car, great experience at this dealership! Thanks again Jeff Rybakowski More
by JRybakowski
Employees Worked With
Cashier was very nice, sorry i didn’t remember her name , Ali Huseen
May 22, 2019
Service department I bought my car in for warranty issues Paul stassin was my service writer he took very good care of me and my vehicle John sicora was the service tech I bought my car in for warranty issues Paul stassin was my service writer he took very good care of me and my vehicle John sicora was the service technician and he also took good care of me and my vehicle but the problem I’m having is this survey sucks it won’t let me submit it cause they want a email address and password but I do not want to give it to this company More
by Steve123
Employees Worked With
Paul stassin
May 22, 2019
Service complaint Only complaint is I bring my car in every 5 months for service as I do not drive 5000 miles in 5 month period. The would not rotate my tires as it is Only complaint is I bring my car in every 5 months for service as I do not drive 5000 miles in 5 month period. The would not rotate my tires as it is less than 10000 miles. If I’m paying for service I would like my tires rotated. More
by SAINT34332
Employees Worked With
Mo Yousef
May 21, 2019
Service manager Kevin was awesome I'm very particular about bringing in my Shelby GT500 for anything, and Kevin being a car guy himself took care of it personally and put me at ease. W I'm very particular about bringing in my Shelby GT500 for anything, and Kevin being a car guy himself took care of it personally and put me at ease. Would definitely go back for more service and definitely purchase a new vehicle from them. More
by timothywilkus
Employees Worked With
Kevin
May 21, 2019
Appointments Too bad they cant correct a small problem needed instead of having to make an appt thru the service center and coming back again using up another day Too bad they cant correct a small problem needed instead of having to make an appt thru the service center and coming back again using up another day More
by Malo
Employees Worked With
Alex marcinkowski
May 21, 2019
Oil Change Service The service at Hawk Ford Quick Lane is wonderful. You are greeted, everything is explained, they are so helpful. I would highly recommend you have you The service at Hawk Ford Quick Lane is wonderful. You are greeted, everything is explained, they are so helpful. I would highly recommend you have your car serviced here. More
by SONJAG
Employees Worked With
Alex
May 20, 2019
Quick Lane service Love the Quick Lane team, they take great care of me and my car every time! The guys are truly awesome and repeat my time. Love the Quick Lane team, they take great care of me and my car every time! The guys are truly awesome and repeat my time. More
by SANDYJ0914
Employees Worked With
Ed Rodriguez
May 20, 2019
Not Happy Received a recall for the passenger airbag on my 2011 Fusion. The staff behind the counter were great and I got a call to pick up my vehicle sooner Received a recall for the passenger airbag on my 2011 Fusion. The staff behind the counter were great and I got a call to pick up my vehicle sooner than expected. However, the latch to close the armrest on the center console no longer functions. I would have thought if things were moved around you would make sure it still worked before returning the vehicle. I was rather annoyed when I discovered this as you can imagine. The thought of taking my free time and returning for something minor like this quite frankly angers me. On the other hand, my wife came with and had the oil changed on our Explorer at your Quick Lane. First in, first out. That part went well. More
by HODGE3
Employees Worked With
Don't recall
