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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,047 reviews
May 24, 2019
Outstanding...again! From beginning to end...roughly less than an hour...my experience with Oscar was outstanding...the Gentleman was very helpful and communicative throug From beginning to end...roughly less than an hour...my experience with Oscar was outstanding...the Gentleman was very helpful and communicative throughout...a great representative of the HAWK organization. More
by THREEKILTS
Verified CustomerEmployees Worked With
Oscar Rivera, Ali Huseen
May 24, 2019
Friendly service. Responded to our requests to help understand how the truck works in a friendly manor. The service was quick and pleasant. Thank you for your sevice. Responded to our requests to help understand how the truck works in a friendly manor. The service was quick and pleasant. Thank you for your sevice. More
by Explorer
Employees Worked With
Kevin McGlennon
May 23, 2019
Vehicle recall for carbon monoxide issue Oscar was very friendly. Looked up the history of my vehicle and was informative. As far as the recall, he told me it would be about an hour and a hal Oscar was very friendly. Looked up the history of my vehicle and was informative. As far as the recall, he told me it would be about an hour and a half and they called right at that mark. The mechanics evidently know what they are doing to be exact on the time. More
by AAJREZEK
Employees Worked With
Oscar Rivera
May 23, 2019
Service was just fine Very please with the serviceWhat more do you want your service was fantastic thank you everything was just fine prices of some things is just too hard Very please with the serviceWhat more do you want your service was fantastic thank you everything was just fine prices of some things is just too hard hope you guys can work on that appreciate you and have a good day thank you More
by KENDELLH1
Employees Worked With
Nick Shaqra
May 23, 2019
Had my passenger air bag replaced to to a recall. The staff were courteous and efficient. The wait was less than the four hour predicted so that was great. I appreciated the free coffee and WiFi whi The staff were courteous and efficient. The wait was less than the four hour predicted so that was great. I appreciated the free coffee and WiFi while waiting. More
by Jacque
Employees Worked With
Oscar Rivera/Assistant Sales Manager
May 22, 2019
Poor customer service. Representative wasn’t qualified. Don’t care about the issue at hand. Waved me off. I’ve bought several Vehicles here. Can always take my money elsew Representative wasn’t qualified. Don’t care about the issue at hand. Waved me off. I’ve bought several Vehicles here. Can always take my money elsewhere. More
by DEMETRIUSMCLOYD
Employees Worked With
Mark Gorokhovsky
May 22, 2019
Service Great customer service! It was a pleasure servicing my car there! Tod the service manager took care of me and my car, great experience at this dealer Great customer service! It was a pleasure servicing my car there! Tod the service manager took care of me and my car, great experience at this dealership! Thanks again Jeff Rybakowski More
by JRybakowski
Employees Worked With
Cashier was very nice, sorry i didn’t remember her name , Ali Huseen
May 22, 2019
Service department I bought my car in for warranty issues Paul stassin was my service writer he took very good care of me and my vehicle John sicora was the service tech I bought my car in for warranty issues Paul stassin was my service writer he took very good care of me and my vehicle John sicora was the service technician and he also took good care of me and my vehicle but the problem I’m having is this survey sucks it won’t let me submit it cause they want a email address and password but I do not want to give it to this company More
by Steve123
Employees Worked With
Paul stassin
May 22, 2019
Service complaint Only complaint is I bring my car in every 5 months for service as I do not drive 5000 miles in 5 month period. The would not rotate my tires as it is Only complaint is I bring my car in every 5 months for service as I do not drive 5000 miles in 5 month period. The would not rotate my tires as it is less than 10000 miles. If I’m paying for service I would like my tires rotated. More
by SAINT34332
Employees Worked With
Mo Yousef
May 21, 2019
Service manager Kevin was awesome I'm very particular about bringing in my Shelby GT500 for anything, and Kevin being a car guy himself took care of it personally and put me at ease. W I'm very particular about bringing in my Shelby GT500 for anything, and Kevin being a car guy himself took care of it personally and put me at ease. Would definitely go back for more service and definitely purchase a new vehicle from them. More
by timothywilkus
Employees Worked With
Kevin
