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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.7
3,053 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,053 reviews

June 06, 2019

I like the work I received at the dealership this this is one of the greatest dealership that you ever can go into they had a news and used cars and the salesperson or the best that you ever can More

by BILLYTEMPLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Rodriguez
June 06, 2019

Recall issue Terrific Kind and Friendly Service Staff....Very help full towards meeting my needs..... Recalls are a stressful situation.... Hawk made the experi More

by edth880
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd, Mark Gorokhovsky
Jun 06, 2019 -

Napleton Ford of Oak Lawn responded

Thank you so much for the kind words! You're right, recalls are never pleasant but we're always here and ready to provide the same level of service at your next visit! -Mark G, GM

June 06, 2019

Excuses Never wash the car no matter how many times you ask. Always have excuses! Not at all friendly to older women. We are not car idiots! Mess with the rad More

by BIRDIESGRAM58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ali Huseen
Jun 21, 2019 -

Napleton Ford of Oak Lawn responded

We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (708) 599-6000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 06, 2019

Easy to do business with Car damaged dropped off for repair service desk helpful in all aspects. Reviewed service ticket with me to confirm correct got estimate and completed More

by STEVE.KACHLIK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tod maca
Jun 14, 2019 -

Napleton Ford of Oak Lawn responded

Hi Steve, we're glad Oscar could help you out! We appreciate you taking the time to leave a review of your experience, and we hope to be of assistance in the future. Take care!

June 05, 2019

Excellent I had an awesome experience with this dealer. They were eager to get my business. They were professional and courteous. I told Omar (salesman) exactly More

by KB5400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Noah, Alma Miron
June 05, 2019

Service was performed quick. I my past experience with other dealerships. You guys blew us away. Speedy service and very professional not like Harlem/Cermak. Looking forward to More

by Martinvilla33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hopkins
June 05, 2019

As expected My technician was great and knowledgeable, also kept me up to date with the progress of my vehicle. Everyone there is always very nice everytime I'm More

by KDANKERT13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sykora (spelling unknown)
June 05, 2019

A very satisfying experience The dealership is very clean. The sales people are very pleasant. My overall experience was very satisfying. I would highly recommend Hawk Ford to any More

by Debra Banks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bentley, Brian Ihde
June 05, 2019

Review Great service and customer care. Definitely would recommend their service center in the future.was pleased with how quick I was greeted to the speed o More

by david.candiotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shaqra, Ali Huseen
Jun 14, 2019 -

Napleton Ford of Oak Lawn responded

Hello David, thank you for your great comments about the quality of service our staff provides! We are always more than happy to assist you if anything else comes up. Thanks again for your business!

June 05, 2019

Joy ride I'm not sure where they had to take my car to repair the brake booster but they drove over 45 miles in 3 days. The drivers seat was so low and laid ba More

by TPDOLPHINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't recall service workers name
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