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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
June 08, 2019
Exceeded Expectations I arrived 10 minutes late for my appointment and the service staff was very understanding and kind. He reviewed everything completely and told me exac I arrived 10 minutes late for my appointment and the service staff was very understanding and kind. He reviewed everything completely and told me exactly what to expect. He came in and gave me an update when he said he would and since the service was going to take a bit longer allowed me to use a dealership car to run errands. It was so refreshing to have expectations exceeded and for them to consider your time. My service rep was Todd who I hope to work with again in the future!! More
by stacie w
Verified CustomerEmployees Worked With
Todd
June 08, 2019
Amazing customer service! Our best car buying experience ever, hands down. They’ve gained customers for life. We’ll be recommending them to our family and friends. Amazing cus Our best car buying experience ever, hands down. They’ve gained customers for life. We’ll be recommending them to our family and friends. Amazing customer service! More
by SRODGE0505
Employees Worked With
Nick Shaqra, Ramy Modalala
June 07, 2019
Not satisfied I have a 2017 mustang gt, i went there because i have a water leak coming on my floor, after three repairs water still leaks. I have a 2017 mustang gt, i went there because i have a water leak coming on my floor, after three repairs water still leaks. More
by Author
Employees Worked With
Ken k
June 07, 2019
I needed that I was having an issue with engine light It was explained to me what the problem was It was fixed and I satisfied Will be back to get engine and cabin I was having an issue with engine light It was explained to me what the problem was It was fixed and I satisfied Will be back to get engine and cabin filters More
by jessercollins
Employees Worked With
Joe in finance
June 07, 2019
Regular oil change Friendly and courteous staff. Explained the results clearly and what needs to be done for a follow up for the car. Waiting room was pleasant. Friendly and courteous staff. Explained the results clearly and what needs to be done for a follow up for the car. Waiting room was pleasant. More
by sarroyo
Employees Worked With
Service manager
June 07, 2019
Ford Fusion Paul S provided prompt and courteous service. The repair was completed as promised within a reasonable timeframe. The cost was as expected with Paul S provided prompt and courteous service. The repair was completed as promised within a reasonable timeframe. The cost was as expected without any last minute surprises. More
by Jbrotts
Employees Worked With
Paul Stasson
June 07, 2019
Horrible Alexander is horrible and lazy in the quick lane service area, said he couldn't look up my rewards but than read it to my husband and blamed Ford Comp Alexander is horrible and lazy in the quick lane service area, said he couldn't look up my rewards but than read it to my husband and blamed Ford Company....he also lied when my husband called to complain saying that myself, as a female, didn't understand him trying to explain that they changed how the reward points were being used. It's sad because the service is quick but in the future I would rather take my vehicle to McCarthy and wait longer instead of dealing with the run around. More
by AWESUM.ANTZ
Employees Worked With
Alexander
June 07, 2019
Time for an oil change Great service in a beautiful customer friendly facility. Professional, uniformed personnel are friendly and courteous. I will definitely return to Fa Great service in a beautiful customer friendly facility. Professional, uniformed personnel are friendly and courteous. I will definitely return to Fast Lane in the future. More
by MOLLOYJ47
Employees Worked With
Justin McGrath
June 06, 2019
Oil change Quick service. I was in and out of the dealership within an hour. Very easy process. The quick service allowed us to take care of everything else we Quick service. I was in and out of the dealership within an hour. Very easy process. The quick service allowed us to take care of everything else we needed to do. More
by 2015 Ford 150
Employees Worked With
Mike Hopkins, Bill Bentley, Brian Ihde
June 06, 2019
Recall service I brought my car in for a recall of the ABS software update. I was told it would be 30 to 45 minutes and it took over 2 hours. I brought my car in for a recall of the ABS software update. I was told it would be 30 to 45 minutes and it took over 2 hours. More
by droehr2
Employees Worked With
Service writer.
