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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,047 reviews
June 07, 2019
Horrible Alexander is horrible and lazy in the quick lane service area, said he couldn't look up my rewards but than read it to my husband and blamed Ford Comp Alexander is horrible and lazy in the quick lane service area, said he couldn't look up my rewards but than read it to my husband and blamed Ford Company....he also lied when my husband called to complain saying that myself, as a female, didn't understand him trying to explain that they changed how the reward points were being used. It's sad because the service is quick but in the future I would rather take my vehicle to McCarthy and wait longer instead of dealing with the run around. More
by AWESUM.ANTZ
Verified CustomerEmployees Worked With
Alexander
June 07, 2019
Time for an oil change Great service in a beautiful customer friendly facility. Professional, uniformed personnel are friendly and courteous. I will definitely return to Fa Great service in a beautiful customer friendly facility. Professional, uniformed personnel are friendly and courteous. I will definitely return to Fast Lane in the future. More
by MOLLOYJ47
Employees Worked With
Justin McGrath
June 06, 2019
Oil change Quick service. I was in and out of the dealership within an hour. Very easy process. The quick service allowed us to take care of everything else we Quick service. I was in and out of the dealership within an hour. Very easy process. The quick service allowed us to take care of everything else we needed to do. More
by 2015 Ford 150
Employees Worked With
Mike Hopkins, Bill Bentley, Brian Ihde
June 06, 2019
Recall service I brought my car in for a recall of the ABS software update. I was told it would be 30 to 45 minutes and it took over 2 hours. I brought my car in for a recall of the ABS software update. I was told it would be 30 to 45 minutes and it took over 2 hours. More
by droehr2
Employees Worked With
Service writer.
June 06, 2019
I like the work I received at the dealership this this is one of the greatest dealership that you ever can go into they had a news and used cars and the salesperson or the best that you ever can this this is one of the greatest dealership that you ever can go into they had a news and used cars and the salesperson or the best that you ever can buy a car from lso whenever you get a chance stop at hawk Ford for a great deal More
by BILLYTEMPLE
Employees Worked With
Ed Rodriguez
June 06, 2019
Recall issue Terrific Kind and Friendly Service Staff....Very help full towards meeting my needs..... Recalls are a stressful situation.... Hawk made the experi Terrific Kind and Friendly Service Staff....Very help full towards meeting my needs..... Recalls are a stressful situation.... Hawk made the experience gracious and courteous More
by edth880
Employees Worked With
Todd, Mark Gorokhovsky
June 06, 2019
Excuses Never wash the car no matter how many times you ask. Always have excuses! Not at all friendly to older women. We are not car idiots! Mess with the rad Never wash the car no matter how many times you ask. Always have excuses! Not at all friendly to older women. We are not car idiots! Mess with the radio every time and move the seats. More
by BIRDIESGRAM58
Employees Worked With
Ali Huseen
June 06, 2019
Easy to do business with Car damaged dropped off for repair service desk helpful in all aspects. Reviewed service ticket with me to confirm correct got estimate and completed Car damaged dropped off for repair service desk helpful in all aspects. Reviewed service ticket with me to confirm correct got estimate and completed repair in a day More
by STEVE.KACHLIK
Employees Worked With
Tod maca
June 05, 2019
Excellent I had an awesome experience with this dealer. They were eager to get my business. They were professional and courteous. I told Omar (salesman) exactly I had an awesome experience with this dealer. They were eager to get my business. They were professional and courteous. I told Omar (salesman) exactly what I wanted and with a payment that I can afford. More
by KB5400
Employees Worked With
Omar Noah, Alma Miron
June 05, 2019
Service was performed quick. I my past experience with other dealerships. You guys blew us away. Speedy service and very professional not like Harlem/Cermak. Looking forward to I my past experience with other dealerships. You guys blew us away. Speedy service and very professional not like Harlem/Cermak. Looking forward to my next service. More
by Martinvilla33
Employees Worked With
Mike Hopkins
