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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,053 reviews
June 18, 2019
Excellent Service!!! The Hawk Ford team did it again!! They exceeded my expectations! Not only did they perform the necessary repairs, they kept me in the know throughou The Hawk Ford team did it again!! They exceeded my expectations! Not only did they perform the necessary repairs, they kept me in the know throughout the process. More
by Hey Dude
Verified CustomerEmployees Worked With
Don Boros, Ed Rodriguez
June 18, 2019
Like Buying From Family! The entire sales process was a joy to take part in. I felt like an honored guest my entire time. Everything was clearly explained, and it was clear th The entire sales process was a joy to take part in. I felt like an honored guest my entire time. Everything was clearly explained, and it was clear that the dealer staff went out of their way to ensure I not only had the best deal, but the best experience as well. This is not my first vehicle purchase from Hawk Ford, and it certainly won't be my last! More
by tonemand
Employees Worked With
Don Boros, Dan Melko, Luis Diaz, Alma Miron
June 17, 2019
Excellent customer service People are so friendly. They take care of you in a timely manner. Environment clean. And love the hot coffee and tea! Make you feel at home People are so friendly. They take care of you in a timely manner. Environment clean. And love the hot coffee and tea! Make you feel at home More
by berndtmolly
Employees Worked With
Antony Garcia
June 17, 2019
Productive Over all..good experience! I was shocked and surprised that Paul Stassen(?)is back!!! To me he IS Hawk Ford service! He's professional, he listens and Over all..good experience! I was shocked and surprised that Paul Stassen(?)is back!!! To me he IS Hawk Ford service! He's professional, he listens and advises! I'm glad he's back now if I have to come to service knowing he's there I know he'll get the job done!! More
by DYSOKEL
Employees Worked With
Paul Stassan
June 17, 2019
Predatory sales people and bad service from service departme Service department did not take care or verify my concern just guessed that the noise was coming from the brakes. I got the car back hoping for grindi Service department did not take care or verify my concern just guessed that the noise was coming from the brakes. I got the car back hoping for grinding noise to be gone and was still there, now they are guessing that it "could" be the tires or "could" be rear brakes or "could" be a wheel bearing. A customer's concern should be verified for a proper diagnosis and this was not done terrible service a waste of my time and money. No wonder people see technicians as bad people More
by Manuel_nevarez
Employees Worked With
Paul
June 17, 2019
Outstanding Service Thanks so much for identifying and resolving the problem with my wife’s Ford Edge! I appreciate the fact that you suggested looking at the tire balan Thanks so much for identifying and resolving the problem with my wife’s Ford Edge! I appreciate the fact that you suggested looking at the tire balance instead of doing an alignment based on my description of the problem. My wife is now very happy with the way the video rides! More
by CARMS77
Employees Worked With
Alex Marcinkowski
June 17, 2019
Oil change Excellent all around service. Speedy service. Very kind person who wrote up our request. He made me cry with his honesty and compassionate response. L Excellent all around service. Speedy service. Very kind person who wrote up our request. He made me cry with his honesty and compassionate response. Lastly, no one tried to talk us into buying something we didn't need at the time. More
by BLESSED
Employees Worked With
Alex Marcinkowski
June 15, 2019
I was taken care within an hour. The service greeting,time needed for repair was very timely.The battery had died and need a jump to get stared. the work was excellent The service greeting,time needed for repair was very timely.The battery had died and need a jump to get stared. the work was excellent More
by DOROTHYM2001
Employees Worked With
The assistant service manager. I apologize that I don'T
June 14, 2019
Treated very professionally. Work done well and timely. Treated very professionally. Work was done when they said it would be and the car was clean. Everyone I spoke with was very friendly and knowledgeable Treated very professionally. Work was done when they said it would be and the car was clean. Everyone I spoke with was very friendly and knowledgeable. More
by James61930
Employees Worked With
Mike Hopkins
June 14, 2019
Great service! Gave technician my car and the service plan. Got back to me that all was well except the tires. Helped select the best tires for my budget and found t Gave technician my car and the service plan. Got back to me that all was well except the tires. Helped select the best tires for my budget and found two rebates for me!! Great service!! More
by bevr_2001
Employees Worked With
Kevin??
