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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.7
3,053 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,053 reviews

August 01, 2019

Good car buying experience Fernando was very helpful. The whole process was pretty quick and everyone was very friendly. Would definitely come to Hawk ford again. Love the car! More

by Emily12$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Garcia
August 01, 2019

Car maintenance plus recall at 60,000 miles From start to finish, all of the staff members were friendly and kept me informed about the status of my car repair. The cost of repairs was reasonabl More

by JTM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Kenisha the cashier
August 01, 2019

Came in for an oil change on 2016 left with 2019 Escape Awesome experience from the burial phone call until I drove off the lot with my new 2019 Escape! I initially came in for a walk in appointment at Qu More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Any and the manager at The Quick lane oil change side are AMAZING, Karen Boll, Don Boros
August 01, 2019

Explorer Great dealership. The customer service was on point and they did their best to give me the best price on my new 2019 explorer. Thank you. More

by fedpolo4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shaqra, Mo Yousef, Luis Diaz
August 01, 2019

Excellent. Prompt friendly service. All aspects of experience done professionally. Since I recently bought my first Ford I was new to this location. Also, the mo More

by Rich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eva Castanon
July 31, 2019

Great service of my vehicle at a fair price. The car runs smooth and I am good to go for at least another 25,000 miles or more! More

by jpresta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Klein, Paul Werges
July 31, 2019

Quick Lane oil change etc. I was in without an appointment and was out within 1-1/2 hours. The atmosphere was pleasant yet professional the lady that registered me in was knowle More

by MOTHEROFZION01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Boll
July 31, 2019

Unscheduled Brake Repair Paul accommodated my need in a patient professional manner. Thank you Paul for your understanding of my need and finding a way to make sure that I did More

by doraforte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul - Service Advisor
July 31, 2019

Went fast In and out nice service. Oil change no wAit gave advice on future visit for items that might need to be replaced nice visit for oil changed More

by caseypg827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
July 31, 2019

Very bad car I waste over 1300 to fix the car. 😞😞 Very bad car I waste over 1300 to fix the car. They did not let me test drive the car.!!! It was my mistake to buy that car without test driving it. More

by a_mousa88
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Nick Shaqra, Ramy Modalala
Jul 31, 2019 -

Napleton Ford of Oak Lawn responded

Mr. Mousa, it was explained at the time of purchase that this was a vehicle being sold as-is, that required mechanical attention. It is for this reason neither you, nor anyone else, would be allowed to test drive it. The rules for purchase of this vehicle were that you could start it and stop it to see if it would start and otherwise, it would have to be towed off the lot. This is a safety decision for both your safety as well as ours. We have several vehicles that are sold under these conditions for people that are looking for a "fixer upper". If you have any additional questions, please feel free to reach out to us at your convenience. Thank you. Mark Gorokhovsky, GM

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